Slow - by Pepita - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

  • Avatar: Pepita
    July 29, 2020 at 23:15

    I have purchased your great theme months ago and since the beginning the site is loading very slow.
    Thanks to all kind of caching teqhniques, image compressions and really quick servr I managed to reduce the loading time but it is still soooo slow
    I can not go less then 3seconds!

    ISSUES I SEE causing it:
    1. The wait time for
    According to GTMetrix it takes about a second!!!!!!
    See it here
    I have used some PHP code to fix it
    add_action( ‘wp_print_scripts’, ‘de_script’, 100 );

    function de_script() {
    wp_dequeue_script( ‘wc-cart-fragments’ );

    return true;
    But it did NOT help

    ISSUE 2: Site makes hundreds of requests to load the ROBOTO font-family
    After half a day I managed to find mostly of them and reduce to a dozen
    But I can not find the rest of them.
    Please ping me on Personal Message or preferred email
    and I will provide you WP admin access to the site so you can log in and Kindly! 🙂 remove that font-family everywhere else!

    ISSUE 3:
    You Ajax search ( search as I type ) takes soo long ( about 3 seconds ) to display the found results
    ON your theme ( “niche”) everything is so immediate.

    I know you will say : go purchase quick server and so on..
    I am using the highest level of our Local Top Known and Awarded hosting
    and my other site ( again WP ) loads on the same hosting for 1,6seconds!!! with 200+ pages/posts and thousands of images

    ON your theme I found another AJAX related error and I do not know how to fix it

    So once again – please ping me for access and make your magic!

    Thank you in advance

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 30, 2020 at 15:07


    1) ?wc-ajax=get_refreshed_fragments is the default WooCommerce request to update cart in header and also wishlist. Unfortunately, theme does not have options to speed it up. You can read this topic and maybe find any solution suitable for you
    Or you can disable Ajax Cart Fragments.

    2) Username is incorrect, so can’t log in to check where you use that font-family

    3) Ajax search results depend on the server response time and on the DB optimized structure.
    We have predictive search and while you typing the keyword it sends the requests and if you continue typing it cancels the previous requests and finishes the only one – final.

    We would like to help you to improve the site speed but unfortunately, individual site optimization is outside the scope of our support. You can submit an optimization request to the WPKraken team – experts of the optimization.

    If you think that our theme is not suitable for you because of its speed we can give you refund


    Avatar: Pepita
    August 1, 2020 at 09:22

    Ok. ABout the username – someone stopped the account.
    I have resent you the logins again. You willse it in Personal Content Area

    About the speed optimisation – it is not request for support on my site.
    IT IS THE NEXT COMPLAIN about site the speed of your theme.
    I saw lots of topics about it.
    So please do not forward me to other forums. Please improve your theme.
    I can collect all links to all complains and paste them here if you don’t believe me.

    So please check all wrong/bad requests on your theme and fix them.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2020 at 13:26


    This topic was passed to one from our technicians team. We will be able to take a closer look and give you an answer on Monday-Tuesday, due to the weekend. Please be patient and do not change access.


    Avatar: Pepita
    August 2, 2020 at 12:31

    meanwhile I managed to work on it and improve the speed partialy
    I still need your help
    my last request is :
    please help me totally remove those calls

    As I couldn’t find where they are called from.

    Thank you in advance

    Avatar: Pepita
    August 2, 2020 at 12:37

    or if removing this call will brake the font icons
    then please dont’t
    or at least advise how to speed up the load

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 3, 2020 at 15:41


    1) To speed up the loading of your site fonts you may upload Roboto font to XStore Dashboard -> Custom fonts and then select newly uploaded (locally hosted) Roboto font at Theme Options > Typography
    2/ If you are not using Font Awesome icons (in the menu for example) you may just disable it Theme Options -> Speed optimization -> Font Awesome (we have disabled it for you).


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