You used the default Images carousel WPBakery element and this is how it works. You may try another element http://prntscr.com/tzfnz0
Regards
Olga Barlow
Participant
August 14, 2020 at 08:42
Hello,
Within next few days, we suppose.
Regards
Olga Barlow
Participant
August 14, 2020 at 08:41
Hello,
Glad to hear that our update fixed the issues.
You placed the multiple translation files to incorrect folders and that’s why they do not work as should and conflict. Theme translation should be in wp-content/languages/themes/legenda-fr_FR and Legenda core plugin translation should be in wp-content/languages/plugins/legenda-core-fr_FR
I found that you left the 1-star rating https://themeforest.net/ratings/3180679
Would you be so kind to change it? We do really want to help all our client as fast as possible but our resources are limited because of the vacations and WP update boosted the amount of the request significantly.
Regards
Olga Barlow
Participant
August 14, 2020 at 08:05
Hello,
Problem was caused by WooZone plugin errors. Do you plan to sell products from Amazon? If no then disable this plugin.
Default tags and categories could appear on your site only if you or your developer imported the default demo content.
Theme update does not affect DB tables (tags, categories save in DB), during theme update only files are updated.
Regards
Olga Barlow
Participant
August 13, 2020 at 18:13
Hello,
The “Shopping cart” string translation was in XStore core plugin. Check now.
If you want to be able to manage the checkout fields you may try the WooCommerce checkout manager plugin because WooCommerce does not have options to change the checkout fields.
Regards
Olga Barlow
Participant
August 13, 2020 at 17:58
Hello,
Sorry for the delay, we have a lot of requests because of the WP 5.5 update.
We tried to activate theme and did not face issues. So, you can proceed with the demo content installation.
Regards
Olga Barlow
Participant
August 13, 2020 at 17:53
Hello,
client denied by server configuration
I think you need to contact your hosting provider and ask them to fix the server settings to prevent this issue. It looks that your server has some limits and it blocks the Customizer requests if it’s too long. Also, we see the PHP memory limit issue in the WooCommerce logs http://prntscr.com/tz3fsq Ask the hosting provider fix this too.
Regards
Olga Barlow
Participant
August 13, 2020 at 17:43
Hello,
We don’t see any screenshot. Use Lightshot screenshot free tool to share your screenshots.
We have fixed compatibility issues with the WP 5.5. Fix will be included in the next theme update.
Regards
Olga Barlow
Participant
August 13, 2020 at 17:30
Hello,
Take our apologies for the delay. We have a lot of requests because of the latest WP update. We hope for your understanding and patience.
We have updated theme and Legenda core plugin for you. Check the purchase process now.
Let us know about the results.
Regards
Olga Barlow
Participant
August 13, 2020 at 17:25
Hello,
Check now.
Regards
Olga Barlow
Participant
August 13, 2020 at 17:15
Hello,
Take our apologies for the delay in answering. WordPress 5.5 update caused a lot of issues with many bundled plugins and themes. We have so many requests from users that response time is increased more than we would like.
Before update the WP to version 5.5, make sure that all the third-party plugins that you use support the latest update of WP. In other case you may have issues. For example, Massive Addons plugin has not released a new update compatible with the WP 5.5 yet.
1), 3) We have updated theme to the latest version for you. Synced the translations and I don’t see the problem with it. Use the Lightshot screenshot tool to make screenshot and share it with us. Provide screenshot of strings that missing translation.
2) You hide the titles of the second level of your menu http://prntscr.com/tz2scz So, what do you expect to get for the mobile? Titles are hidden. In your case, I would recommend you to create a separate menu only for the mobile and don’t hide titles in that menu http://prntscr.com/tz2tcc
Regards
Olga Barlow
Participant
August 13, 2020 at 16:14
Hello,
Check now, please.
Regards
Olga Barlow
Participant
August 13, 2020 at 16:08
Hello,
Provide us with WP Dashboard access to your site. We’ll check and help you.
Regards
Olga Barlow
Participant
August 13, 2020 at 16:05
Hello,
You need to contact WPML support about this issue because even with the default theme you have the different styles https://gyazo.com/a8c0bda619b8765eb386cbc3998469ae
So, our theme is not the reason of the problem.
Regards
Olga Barlow
Participant
August 13, 2020 at 15:59
Hello,
If you don’t use the MA elements in the page content you can remove it. You can disable plugin and check the frontend, if you find the shortcodes instead of the content then MA element is used there. You can try to replace the missing content with other elements to suit your design.
Regards
Olga Barlow
Participant
August 13, 2020 at 15:44
Hello,
Your site does not work fine, every time we try to check the cache plugin settings we get http://prntscr.com/tz17ph
We did not find any code that could cause the issue with the cache bug.
Besides, your hosting company told you that
The site headers return x-varnish: HIT which means the cache itself is
actually working just fine.
So, cache works even if you can’t run debug.
Regards
Olga Barlow
Participant
August 13, 2020 at 15:08
Hello,
Fixed. Check now.
Sorry for the inconvenience.
Regards
Olga Barlow
Participant
August 13, 2020 at 15:03
Hello,
1) Provide us with WP Dashboard access to your site to check and help you with this error.
2) Massive addons plugin has not released the update compatible with the WP 5.5 yet https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments . So, if you use this plugin then downgrade the WP to the previous version
Regards
Olga Barlow
Participant
August 13, 2020 at 12:21
Hello,
Ok, we are glad that you sorted out. Do you need any other help?
Regards
Olga Barlow
Participant
August 13, 2020 at 12:19
Hello,
1) Provide us with FTP access to your site to check the issue in more detail.
2) Provide us with a link to the variable product that does not work.
Provide us with temporary WP Dashboard access to your site to check how you added the code.
Regards
Olga Barlow
Participant
August 13, 2020 at 12:10
Hello,
Ok. Thanks for letting us know. So, what was the reason of the problem?
Regards
Olga Barlow
Participant
August 13, 2020 at 12:08
Hello,
You are trying to stretch the image to 300px height even if the image is smaller than 300px. It makes them blurry http://prntscr.com/tyx6t5
Remove the mentioned custom code from your child theme. Use crop option in WooCommerce settings if you want to get squared images on grid.
