You can change the cover photo using the poster settings http://prntscr.com/u0wso9 and also choose switching to next slide after the end of the video if you want to show it fully.
Regards
Olga Barlow
Participant
August 17, 2020 at 11:40
Hello,
We have Ajax add to cart for the simple products. Go to Theme Options > WooCommerce > Single product > enable Ajax add to cart for the single products.
Regards
Olga Barlow
Participant
August 17, 2020 at 11:39
Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue and help you.
Regards
Olga Barlow
Participant
August 17, 2020 at 11:38
Hello,
We did not reset any options. What was changed?
Regards
Olga Barlow
Participant
August 17, 2020 at 11:36
Hello, @KC
Take our apologies for this inconvenience. We have submitted an update to ThemeForest and waiting for approval. Till this happened you may downgrade the WP version to the 5.4 and update it after theme update.
Regards
Olga Barlow
Participant
August 17, 2020 at 11:09
Hello,
Try now, please.
Regards
Olga Barlow
Participant
August 17, 2020 at 08:58
Hello,
Take m apologies for the delay in answering. I was out of the office. Try to edit the page now.
It works http://prntscr.com/u0tehh
Regards
Olga Barlow
Participant
August 14, 2020 at 18:40
Hello,
Ignore 2 ThemeOptions. Use Appearance > Customizer to get options. This issue will be fixed in the 7.0 theme update soon.
Regards
Olga Barlow
Participant
August 14, 2020 at 18:38
Hello,
It was the compatibility issue of Massive Addons plugin with the WP 5.5. I have updated the plugin to the latest version. Check now.
Regards
Olga Barlow
Participant
August 14, 2020 at 18:35
Hello,
Your server is slow and timeout is not enough to import all the images. I have imported them manually. Check now.
Regards
Olga Barlow
Participant
August 14, 2020 at 18:31
Hello,
We still see the memory errors http://prntscr.com/tzpjun 56Mb is not enough to use our theme, sorry.
Storefront uses less memory than XStore, that’s why you don’t have the error.
Regards
Olga Barlow
Participant
August 14, 2020 at 18:29
Hello,
Update theme to version 6.3.9.1 and clear the browser cache. Try to activate theme after that.
Regards
Olga Barlow
Participant
August 14, 2020 at 18:27
Hello,
Go to XStore > Dashboard > does your server meet theme requirements http://prntscr.com/tzphpp ?
If not then contact your hosting provider to fix it and reply back here with the WP Dashboard access to your site.
Tell us what demo would you like to import and what page builder do you prefer: WPBakery or Elementor?
Regards
Olga Barlow
Participant
August 14, 2020 at 18:05
Hello,
We have checked the site and don’t see the issue http://prntscr.com/tzp7d0
Clear browser cache.
Regards
Olga Barlow
Participant
August 14, 2020 at 17:53
Hello,
It seems your server imports media very slow and the existing timeout was not enough. We have imported the some media manually but it does not allow to import all the media http://prntscr.com/tzp4x3
2) Edit the page and Grid products element and choose what category you want to show for every tab http://prntscr.com/tzoyew
Regards
Olga Barlow
Participant
August 14, 2020 at 17:46
Hello,
Fixed.
Regards
Olga Barlow
Participant
August 14, 2020 at 17:41
Hello,
Sorry for the delay in answering. Check now.
Regards
Olga Barlow
Participant
August 14, 2020 at 17:33
Hello,
Point is that we don’t have ready to use fix of the problem and need to test a few variants.
We can provide you IPs of the support staff that will work on your issue. Will you be able to add then to the whitelist?
Regards
Olga Barlow
Participant
August 14, 2020 at 17:22
Hello,
It seems that problem is more complicated than we expected. Could you, please, also provide us with FTP access?
And provide server error logs.
Regards
Olga Barlow
Participant
August 14, 2020 at 16:19
Hello,
What version of Massive Addons do you use?
Point is that the latest version of WordPress 5.5 caused compatibility issues with the Massive Addons 2.4.6.1. Try to update the MA plugin to 2.4.7 version that they just released https://www.8theme.com/downloads . Maybe it helps. Anyway, we’re tied hand because of this incompatibility because we are not plugin developers and can’t fix it from our side, we need to wait for stable plugin update.
Anyway, we understand that you probably don’t have time to wait and we are ready to give you refund https://themeforest.net/refund_requests/new
Regards
Olga Barlow
Participant
August 14, 2020 at 14:47
Hello,
It means that we check your purchase code using Envato API (purchase verification, buyer verification) and associate your purchase with your domain to provide you auto-updates for theme and XStore core plugin.
Unfortunately, we are not plugins developer, we just include them to our theme. That’s why we could suggest only the general tips about site speed.
Regards
Olga Barlow
Participant
August 14, 2020 at 14:23
Hello,
Our theme should not affect the order emails. Could you, please, go to Appearance > Themes > install and activate the Storefront theme (default WooCommerce theme) and check if you have the mentioned issues if the default theme is enabled. Let us know about the results.
Keep in mind that widgets could be messed up after theme switching, so maybe you will need to add them to correct widget areas again after switching.
Regards
Olga Barlow
Participant
August 14, 2020 at 14:20
Hello,
Could you, please, provide us with FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
August 14, 2020 at 13:28
Hello,
They have http://prntscr.com/tzk35s Do you want to change the color to white?
If you want to change the text to Buy you can use the translation files for these purposes and instead of the real translation change the text to what you need. If you provide us with WP Dashboard access we’ll make you an example.
Take our apologies if you faced any inconvenience using our theme. Could you, please, provide us with temporary WP Dashboard access to your site to check and help you?
Point is that WordPress released the new update 5.5 which crashed a lot of plugins and themes. We do our best to fix these compatibility issues and to release the new cool update 7.0 that will include a number of awesome features useful for site developers and regular users.
Regards
Olga Barlow
Participant
August 14, 2020 at 09:42
Hello,
Clear the browser cache and check theme options again.
