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Topic: crashed my site - by arman shry - on WordPress WooCommerce support

arman shry

Participant

August 9, 2020 11:50 am

yesterday I got error 502
I couldn’t even log in to my wp-admin panel
so I disabled each plugin through FTP and fund out that it is because of Xstore core plugin
this plugin is disabled right now and I just put my website on maintenance mode
all of the System Requirements are good by the way
Site URL: hidden
Theme version: 6.3.9

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Rose Tyler

Support staff

August 9, 2020 12:08 pm

Hello,

Provide us with server error logs, to get detailed information about the mentioned error, temporary WP Dashboard, and FTP access to your site https://prnt.sc/twlds5

Regards

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arman shry

Participant

August 9, 2020 12:14 pm

FTP

Please contact administrator
for this information.

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arman shry

Participant

August 9, 2020 12:17 pm

ok

Please contact administrator
for this information.

#247009 copied to clipboard

Rose Tyler

Support staff

August 9, 2020 12:46 pm

Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP post + server error logs. Also, provide temporary wp-admin access.

Regards

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arman shry

Participant

August 9, 2020 12:58 pm

just gave you

Please contact administrator
for this information.

#247011 copied to clipboard

arman shry

Participant

August 9, 2020 1:01 pm

when I enable Xsotore core plugin my website crash

I wasted 2 days on this

and I had to pay $25 for support please check what is your Xstore core plugin problem

#247014 copied to clipboard

Rose Tyler

Support staff

August 9, 2020 1:13 pm

As a rule, our plugin does not cause the mentioned problem. Try to upload the latest version of the plugin one more time through FTP, the archive you can take from this page – https://www.8theme.com/downloads
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
An error log could be provided by AWS?

Regards

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arman shry

Participant

August 9, 2020 10:45 pm

copied these code on wp-config
// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );

// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );

// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( ‘SCRIPT_DEBUG’, true );

What do I do next?

I activated Xstore core plugin and my website crashed again

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arman shry

Participant

August 9, 2020 11:11 pm

also activated Query Monitor plugin

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arman shry

Participant

August 10, 2020 9:44 am

I also deactivated my cache plugin and when I activate Xstore core plugin it crashes my website
isn’t there anybody to help me?

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Olga Barlow

Support staff

August 10, 2020 1:21 pm

Hello,

1) I can’t log in to your WP Dashboard using credentials that you provided http://prntscr.com/tx4obt

2) You told us that you can give us FTP http://prntscr.com/tx4p2q Besides in your first message you told that you disabled plugins via FTP.
We need either FTP/SFTP or cPanel (at least, but FTP preferable) access to your site to check the errors you got and to help you. We can do nothing without error logs and FTP, WP Dashboard access. It’s like to treat by photo.

Regards

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arman shry

Participant

August 10, 2020 4:12 pm

ill disable the plugin through FTP so that you can log in to wp-admin
sorry it was mistyped I can’t give you FTP access, but ill do whatever you need to do with FTP

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arman shry

Participant

August 10, 2020 4:47 pm

if you activate the Xstore Core plugin you can see that the website crash after a few hours or even minutes

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Olga Barlow

Support staff

August 10, 2020 5:29 pm

Hello,

I have activated the XStore core plugin and don’t see the error.

Regards

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arman shry

Participant

August 10, 2020 5:41 pm

but after a few hours, it will, as I told you

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Olga Barlow

Support staff

August 10, 2020 5:44 pm

Hello,

What actions you do when it stops working? It can’t give error without any reason. Probably you edit something or change? Something should give the error. And provide with server error log to find out what fatal error you get.

Regards

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arman shry

Participant

August 10, 2020 5:50 pm

actually, I don’t do anything I don’t even activate my cache plugin
ill get 502 or 504 bad gateway after a few hours
I will not edit anything from now and will let you know when I get that error again
it’s 4 days I’m trying many ways to fix that but I couldn’t

#247145 copied to clipboard

arman shry

Participant

August 10, 2020 10:56 pm

crashed again
I didn’t change anything
sth is wrong with Xstore core plugin bc only by deactivating this I can fix it
please do sth this website is really important for us

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John Holden

Support staff

August 11, 2020 4:56 am

Hi,

This is related to your hosting / CDN. Please consult here

https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/http-504-gateway-timeout.html

https://aws.amazon.com/premiumsupport/knowledge-center/resolve-http-504-errors-cloudfront/

Regards,
Hung PD

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