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Olga Barlow

Participant

August 13, 2020 at 12:03

Hello,

I’m not sure but I did not face any issue while installing demo content http://prntscr.com/tyx3s7

Regards

#247658 Copied In reply to: I can´t install Xstore Core and demos

Olga Barlow

Participant

August 13, 2020 at 11:55

Hello,

Read this post to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
If you need advanced help with site optimization submit the request here, unfortunately, basic support does not cover the individual speed optimization and we don’t have experts for these purposes.

Regards

#247657 Copied In reply to: External JavaScript and style sheets

Olga Barlow

Participant

August 13, 2020 at 11:52

Hello,

We’ll fix it in the next 7.0 update.

Regards

#247656 Copied In reply to: Xstore theme – issue with product thumbnails

Olga Barlow

Participant

August 13, 2020 at 11:50

Hello,

We did not make any changes, just checked if you added the code to the correct place and cleared the cache. That’s all. We are able to add products to cart http://prntscr.com/tyww1m
It’s not empty.

Regards

#247655 Copied In reply to: Problems in the layout of variations and changing styles on mobile devices

Olga Barlow

Participant

August 13, 2020 at 11:24

Hello,

Could you, please, contact your hosting provider and ask about server error logs. Could you, please, provide us with server error logs for 12 and 12 August?

Regards

#247650 Copied In reply to: Critical Error on Website

Olga Barlow

Participant

August 13, 2020 at 11:03

Hello,

Copy et_visible_pruduct function (xstore/framework/theme-functions.php) to child theme functions.php and edit it according to your needs. Or submit customization request here to get help with this from the customization team.

Regards

#247646 Copied In reply to: Left – right product navigation order not ok

Olga Barlow

Participant

August 13, 2020 at 11:02

Hello,

Take our apologies. Our developers need more time to investigate the issue.

Regards

#247645 Copied In reply to: Theme core plugin not compatible with dreamhost?

Olga Barlow

Participant

August 13, 2020 at 10:46

Hello,

1) Do you mean that you made some modification in parent theme files before? Does everything work fine if you use the original XStore theme? Because you were not very clear in your message.

2) Don’t understand your question. Do you want to add the product to cart using Ajax without page refresh after adding to the cart? Could you, please, provide link to your site in the Private content area?

Regards

#247639 Copied In reply to: An error occurred during payment

Olga Barlow

Participant

August 13, 2020 at 10:40

Hello,

1) That font comes from Massive Addons plugin. It’s not our theme FA font.
2) You may keep it on if you don’t see conflicts with WPRoket.
3) You added loading of 10 fonts at the WP Rocket settings http://prntscr.com/tyv6k1 We have removed some unused fonts.
4) Read this article https://docs.wp-rocket.me/article/889-parallelize-downloads-across-hostnames-serve-static-content-from-a-cookieless-domain
5) We don’t have recommendations for the third-party plugins. We could help you only with theme settings, sorry.

Regards

#247637 Copied In reply to: Separator.png

Olga Barlow

Participant

August 13, 2020 at 09:47

Hello,

Could you, please, provide us with screenshots of the menu you would like to get for the different devices? Or explain in detail what color, bg color, size etc are you trying to achieve?
We’ll help you with the custom code without Yellow Pencil because it takes general classes and does not work correctly in your case.

Regards

#247596 Copied In reply to: Design yellow pencil

Olga Barlow

Participant

August 13, 2020 at 08:23

Hello,

We did not test our theme with the Divi builder because the main page builder that we used to build the demo content is WPBakery page builder.

Regards

#247580 Copied In reply to: Is Legenda compatible with DIVI BUILDER PLUGIN?

Olga Barlow

Participant

August 12, 2020 at 17:08

Hello,

Try to disable the cache plugin and check adding to the cart without cache.

Regards

#247507 Copied In reply to: Problems in the layout of variations and changing styles on mobile devices

Olga Barlow

Participant

August 12, 2020 at 17:05

Hello,

Did you install theme version 6.3.9.1? Maybe you downloaded the older version. If yes then redownload archive again. You need to install 6.3.9.1 version. Or provide us with WP Dashboard access to your site.

Regards

#247506 Copied In reply to: Register Theme Button is not clickable – tried many things

Olga Barlow

Participant

August 12, 2020 at 17:03

Hello, @Kamil_Wolk

Download the new theme archive from https://www.8theme.com/downloads
Find theme version 6.3.9.1 and use it instead of the version 6.3.9.

Regards

#247505 Copied In reply to: i cant register my theme

Olga Barlow

Participant

August 12, 2020 at 17:02

Hello,

Try now. Sorry for the inconvenience. WP released the new update and it caused a number of problems for the themes and plugins.

Regards

#247504 Copied In reply to: Unable to activate the theme

Olga Barlow

Participant

August 12, 2020 at 16:52

Hello,

Check now.

Regards

#247501 Copied In reply to: How can I change 'CHECKOUT' button in mini-cart to 'VIEW CART'

Olga Barlow

Participant

August 12, 2020 at 16:47

Hello,

Can’t log in to your site using credentials you provided http://prntscr.com/tygtnr

Regards

#247498 Copied In reply to: Critical Error on Website

Olga Barlow

Participant

August 12, 2020 at 16:45

Hello,

Try to download again, please.

Regards

#247497 Copied In reply to: Register Theme Button is not clickable

Olga Barlow

Participant

August 12, 2020 at 16:42

Hello,

Click “Check Again” button http://prntscr.com/tygq8m

Regards

#247495 Copied In reply to: Customizer Loading issue;

Olga Barlow

Participant

August 12, 2020 at 16:38

Hello,

Check now.

Regards

#247493 Copied In reply to: I can´t install Xstore Core and demos

Olga Barlow

Participant

August 12, 2020 at 16:27

You are welcome.

Regards

#247491 Copied In reply to: Gallery not showing for variable products – variation gallery disabled

Olga Barlow

Participant

August 12, 2020 at 16:25

Hello,

You can check the content. I have added the Image element to the right column to show the image for the desktop version. And also added the bg image for the column with the mobile content. That’s all.

Regards

#247490 Copied In reply to: picture center problem

Olga Barlow

Participant

August 12, 2020 at 15:31

Hello,

Where exactly you want to display the table? Could you, please, provide screenshot or link to example for better understanding?

Regards

#247477 Copied In reply to: How to add table

Olga Barlow

Participant

August 12, 2020 at 15:29

Hello,

We use the default WordPress functions to get pre/next products from the category https://developer.wordpress.org/reference/functions/get_adjacent_post/
And it displays the products from the main category https://gyazo.com/419544a5a2659e5f0c2e564291f08cf4 not from the subcategory. So, unfortunately, navigation will display products from main category.

Regards

#247473 Copied In reply to: Left – right product navigation order not ok

Olga Barlow

Participant

August 12, 2020 at 15:21

Hello,

1) Read more here about that option https://support.rightpress.net/hc/en-us/articles/201787807-Settings
2) Fixed. Check now.

Regards

#247472 Copied In reply to: PHP Errors – Discussion on WooCommerce Dynamic Pricing & Discounts

Olga Barlow

Participant

August 12, 2020 at 14:03

Ok.

Regards

#247445 Copied In reply to: Unable to activate the theme

Olga Barlow

Participant

August 12, 2020 at 14:03

Hello,

You did not update theme to version 6.3.9.1 http://prntscr.com/tydniy
Please, update theme to version 6.3.9.1.

Regards

#247444 Copied In reply to: Register Theme Button is not clickable – tried many things

Olga Barlow

Participant

August 12, 2020 at 14:01

Hello,

Update XStore core plugin https://www.8theme.com/topic/i-cant-enter-the-theme-options/#post-247428

Regards

#247443 Copied In reply to: Customizer Loading issue;

Olga Barlow

Participant

August 12, 2020 at 14:00

Hello,

Did you update WP to version 5.5? If you use Massive Addons plugin it has compatibility issues with the new WP update. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this.

Regards

#247440 Copied In reply to: H1 uppercase

Olga Barlow

Participant

August 12, 2020 at 13:59

Hello,

IP of the expert who will work on your issue is 176.98.70.175

Regards

#247438 Copied In reply to: Unable to activate the theme
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Viewing 15,360 results - 15,331 through 15,360 (of 30,391 total)

Viewing 30 posts - 15,331 through 15,360 (of 30,391 total)

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Forum Replies Created

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