Take my apologies for the delay with reply. Answered.
Regards
Olga Barlow
Participant
August 31, 2020 at 12:40
Hello,
Check the production site, please. I have updated theme and bundled plugins there.
Regards
Olga Barlow
Participant
August 28, 2020 at 19:08
Hello,
Make sure that XStore core plugin version that you use is 3.0.0 and that you updated all the bundled plugins like WPBakery, Massive Addons and Revolution slider. Especially Massive Addons, it should be 2.4.7 https://www.8theme.com/downloads
If it does not help then provide us with WP Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
August 28, 2020 at 19:03
Hello,
Fixed. Check now.
Regards
Olga Barlow
Participant
August 28, 2020 at 18:55
Hello,
We have PSD only. I have sent it to your registration email.
Regards
Olga Barlow
Participant
August 28, 2020 at 17:43
Hello,
That code was removed from your child theme a few days ago.
We don’t have solution for your images, sorry.
Regards
Olga Barlow
Participant
August 28, 2020 at 17:36
Hello,
The problem was caused by the out of date version of the theme that was not compatible with the WP 5.5. I have updated theme. Check now.
Regards
Olga Barlow
Participant
August 28, 2020 at 15:28
Hello,
You used the out of date version of theme and Revolution slider plugin that generated the JS errors in console. I have updated them. Check now, please.
Regards
Olga Barlow
Participant
August 28, 2020 at 15:12
Hello,
Ok. Provide us with WP Dashboard and FTP access to your production slite.
Regards
Olga Barlow
Participant
August 28, 2020 at 15:11
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
August 28, 2020 at 15:09
Hello,
I suppose it may conflict with the FB login. Could you, please, try to clear the FB fields (Theme Options > FaceBook login) when child theme is enabled and try.
Let me know about the results.
Regards
Olga Barlow
Participant
August 28, 2020 at 15:05
Hello,
Fix will be included in the next update. Developers did not include it in 7.0 by mistake.
Sorry for this.
Regards
Olga Barlow
Participant
August 28, 2020 at 15:04
Hello,
Provide us with link to product that you are trying to find but can’t.
Regards
Olga Barlow
Participant
August 28, 2020 at 15:02
Hello,
5) So, is the problem solved? Because I don’t see it anymore.
6) The problem caused by FraudLabs Pro SMS Verification plugin. Once login is disabled everything works fine http://prntscr.com/u7iqoa . Contact plugin author to fix the issue.
7) We don’t have exactly the same slider design. But if you need simple slider then you can try to create the Static Block with the slider element http://prntscr.com/u7ivrk and then show that block in your header http://prntscr.com/u7j0wh
Regards
Olga Barlow
Participant
August 28, 2020 at 15:02
Hello,
5) So, is the problem solved? Because I don’t see it anymore.
6) The problem caused by FraudLabs Pro SMS Verification plugin. Once login is disabled everything works fine http://prntscr.com/u7iqoa . Contact plugin author to fix the issue.
7) We don’t have exactly the same slider design. But if you need simple slider then you can try to create the Static Block with the slider element http://prntscr.com/u7ivrk and then show that block in your header http://prntscr.com/u7j0wh
Regards
Olga Barlow
Participant
August 28, 2020 at 14:35
Hello,
Did you clear the CDN cache after update?
Could you, please, log in to your CDN account to allow us to clear the cache after changes http://prntscr.com/u7ih5t ?
Regards
Olga Barlow
Participant
August 28, 2020 at 13:45
Hello,
Check now, please.
Regards
Olga Barlow
Participant
August 28, 2020 at 13:37
Hello,
You set 4 here http://prntscr.com/u7h88e and it seems that WooCommerce applies this option also for the Shop page.
Regards
Olga Barlow
Participant
August 28, 2020 at 13:34
Hello,
Provide us with screenshot where it should be. Because I don’t remember your header in detail.
Regards
Olga Barlow
Participant
August 28, 2020 at 12:52
Hello,
Take our apologies if you faced any inconvenience using our theme.
Could you, please, provide us with WP Dashboard and FTP access? We’ll update theme and core plugin to versions compatible with the latest WP and WooCommerce updates.
Regards
Olga Barlow
Participant
August 28, 2020 at 12:49
Hello,
You have updated WordPress but forgot to update bundled plugins and theme. I have updated theme and bundled plugins. Try now.
Regards
Olga Barlow
Participant
August 28, 2020 at 12:13
Hello,
Check now, please.
Regards
Olga Barlow
Participant
August 28, 2020 at 07:58
Hello,
Please, go to Plugins > disable and remove the XStore core plugin, then go to XStore > Plugin Installer > install it again. Check the translation after that.
Regards
Olga Barlow
Participant
August 28, 2020 at 07:56
Hello,
We can’t log in to your dashboard because username doesn’t exist.
We had some issue with the translation. Could you, please, go to Plugins > disable and remove XStore Core plugin, then go to XStore > Plugin Installer > install it again. Check the translation after that. If it doesn’t help then provide us with correct access to your Dashboard.
Regards
Olga Barlow
Participant
August 28, 2020 at 07:51
Hello,
It’s default display. We don’t add it to our options because it’s related to third-party plugin.
Regards
Olga Barlow
Participant
August 28, 2020 at 07:48
Hello,
It means that you activated theme on other domain than use at this moment.
1) Go to XStore > Dashboard > deactivate theme and activate it again using your purchase code.
2) Go to Dashboard > Updates > click the button http://prntscr.com/u6y4ru
3) Try to update theme and plugin after that.
Regards
Olga Barlow
Participant
August 28, 2020 at 07:43
Hello,
Yes, please. And also describe in detail step by step required actions to reproduce the issue, maybe provide screenshot for better understanding.
Regards
Olga Barlow
Participant
August 28, 2020 at 07:39
Hello,
1) Did you used the Elementor Header and Footer builder to build the header?
2) Do you have list of such requests or maybe screenshot of them or any report?
