Hello,

Do you mean that when you import products using CSV file you get out of stock products?
Our theme do not have any options for import, these settings are related to WooCommerce plugin. So, go to Appearance > Themes > install and activate Storefront theme and check the import with the default theme. Do you have the same issue when the default theme is enabled?

Regards

Hello,

Nope if you placed the translation files of the xstore core plugin to System directory as it mentioned in the documentation (wp-content/languages/plugins/)

Regards

Hello,

I don’t see problem with the cart and wishlist but see that Quick view off-canvas disappears once you open it. I have passed your issue to our developers. I’ll inform you once they find the reason of the problem.

Regards

Hello,

Your footer missing some content, do I understand you right? In this case, go to Appearance > Widgets and move the necessary widgets to Footer widget areas where you want to display them.

Refund means that you’ll get your money back and license won’t be valid anymore. It means that you will need to find a new theme that will suit your needs.

Regards

Hello,

What about link to your site? Because WP Dashboard access does not work for the https://cloudclimax.co.uk/

Also, I see that you use CloudFlare CDN on the https://cloudclimax.co.uk/
So, clear CDN cache. And install CloudFlare plugin and log in to your account in the plugin settings to allow us to clear CDN after changes if it’s required.

Regards

Hello,

Because product your showed is variable product https://prnt.sc/u6t6gq We don’t have Ajax add to cart for the variable products in our theme. Only simple products in our theme have option to use Ajax add to cart and if you use this option off-canvas cart should be opened if you add the simple product to cart on the single product page.

If you need that for the variable products you may try additional plugins to implement this, for example, https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ or https://wordpress.org/plugins/woo-ajax-add-to-cart/

Regards

Hello,

Check the staging site now. Let me know if everything is ok and then we’ll update the production.

Regards

Hello,

Log that you provided is out of date (from the 28 July). We found the latest error log http://prntscr.com/u6vl2w and there is PHP memory limit http://prntscr.com/u6vmvy
You are using a lot of plugins for the Elementor:
– PowerPack Lite for Elementor
– HT Mega – Absolute Addons for Elementor Page Builder
– Essential Addons for Elementor
– ElementsKit Lite

We suppose that using all these plugins uses all the resources you have. So, check the list and try to disable a few plugins at least.

Regards

Hello,

Nope, really. Maybe just cleared the cache to apply changes, that’s all.

Regards

Hello,

We don’t need FTP anymore because I was able to update theme via Dashboard.
Everything fixed. I told you that

Don’t enable this option http://prntscr.com/u29cjb because it causes JS errors and tabs, FAQ do not work.

So, check the site.

Regards

Hello,

Great, glad to hear that. Sorry for the inconvenience with the translation.

Regards

Hello,

I see. Check again.

Regards

Hello,

Download XStore core plugin from the Downloads page https://www.8theme.com/downloads
After that remove out of date plugin and install the updated version.

Regards

P.S. Always check the updates using this button http://prntscr.com/u6r4f3 if you see that message but don’t see the update for the core plugin.

Regards

Hello,

In this case 1) go to Plugins > disable and remove the XStore core plugin.
2) Go to XStore > Plugin installer > install the core plugin again and you’ll get the latest version. Try and let me know about the results.

Regards