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Many problems with the theme - by Malvine

This topic has 5 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

Malvine

Participant

August 28, 2020 at 09:55

My freinds

There are problems with the theme.
On the dashboard, the theme settings do not work. You cannot click on any.
Visual composer do not work, there is no visual composer when creating pages, posts etc.
I had deactivate YITH plugin for colours in the product area, because the product photos did not show, and many other images did not show on the webpage, leading to over 400 links 404.
I need this YITH plugin, I think now, that the plugin did not work becaue there is some kind of conflict within the theme.
I wanted to publish a new post, and there was no visual composer, there was no ability to add tags, photos, to the post.
There is only the visual view of the post, the tex one does not work.
Also, there is a new version of the theme, but I cannot update it, the “Update now” button does not react.
Buttons do not react in general.

help help help 🙂

Please, contact administrator
for this information.

#249720 Copied Theme version: 4.3.1 WooCommerce version: 4.4.1

4 Answers

Olga Barlow

Support staff

August 28, 2020 at 15:28

Hello,

You used the out of date version of theme and Revolution slider plugin that generated the JS errors in console. I have updated them. Check now, please.

Regards

#249783 Copied

Malvine

Participant

August 30, 2020 at 21:56

Dear Olga

Thank you for your help.
I checked the website and the problems mentioned are no longer there.
There is one more problem.

When I switch on a plugin by yith
WooCommerce YITH colour and label variations, the product photos disappear from the website. And many other photos, later there are multiple 404 links.
Right now the plugin is switched off, but we need it. Could you help with it?

Sending thanks
best wishes
Martyna

#249940 Copied

Malvine

Participant

August 31, 2020 at 17:17

Dear Olga

I am also examining the site, the dashboard.
The posts cannot be updated, nothing can be done. In the frame where text of other elements should appear, there is nothing, no element. Just open the first post in the dashboard, to see no content in the place for the text or images that form a post.
the first draft of a post, not a completed post.

Please help…

#250027 Copied

Olga Barlow

Support staff

September 2, 2020 at 10:29

Hello,

1) YITH color and label variations plugin does not support Legenda custom gallery.
Provide us with FTP access and we’ll check if we could enable the default WooCommerce gallery that will work with that plugin.

2) Don’t see problem with editing the post http://prntscr.com/ua57m7
Could you, please, provide us with a short gif of the issue using the Gyazo gif tool?

Regards

#250235 Copied
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