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Viewing 30 posts - 14,671 through 14,700 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:50

    Hello,

    Click on the wishlist icon if the product was already added to the wishlist means “browse wishlist” it does not remove from the wishlist and never did that. This is how YITH Wishlist plugin works and we can’t change this.

    Don’t see problem with the heart icon https://gyazo.com/fea078f52c310d6455f844a09d8054af It’s read if the product is added to wishlist.

    To remove double icons on the single product page follow the docs https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:43

    Hello,

    Checked your site using mobile device and don’t see the mentioned issue anymore https://gyazo.com/95c4074bcf7cc577937f36e293549def

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:35

    Hello,

    Could you, please, explain in more detail what you mean by “add a video to the presentation”? Do you want to add video to the slider?
    Create slider using Revolution slider and add the video layer https://www.sliderrevolution.com/documentation/layer-video-audio-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:31

    Hello,

    Try to disable HTML minify option in the cache plugins settings, clear cache and check again.
    Because it looks that something breaks the HTML structure of the image tag http://prntscr.com/ul5bpo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:26

    Hello,

    1) Not sure about this. You may try third-party plugins to add the Ajax add to cart for the variable products https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ or https://wordpress.org/plugins/woo-ajax-add-to-cart/

    3) Copy function http://prntscr.com/ul53z3 and add the font you need to the list of available fonts.

    If you need to change any functions or add hooks you can use child theme functions.php if anything else is not mentioned in the plugin docs.

    4) Just paste the svg code there http://prntscr.com/ul586q

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:13

    Hello,

    Built-in variation swatches work only for the global attributes https://docs.woocommerce.com/document/managing-product-taxonomies/#section-6
    Unfortunately, they do not work for the custom attributes http://prntscr.com/ul4ugw (no matter if you create such attribute using WCFM Dashboard https://tinyurl.com/y24p9fe3 or the default WooCommerce dashboard http://prntscr.com/ul4ugw )
    If you want to get swatches for the custom attributes then you need to look for the variation swatches plugin that supports custom attributes and use them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 14:05

    Hello,

    Menu colors work fine once I removed all the styles that you added using the Yellow pencil plugin for the mobile, revolution slider row, tabs titles etc. Take into account that plugin generates a lot of code and not always the correct one, so if you need to change something it would better to ask our support if we have the option to change it and use the plugin only in case we don’t have option for these purposes.

    Check now the mobile version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 11:21

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 09:41

    Hello,

    Point is that we are not the plugin authors. We are theme developers and the mentioned plugins are just come bundled with our theme. We download the plugin archives from http://codecanyon.net/ and include then to theme according to extended license and author permission.
    If you download the source copies of the mentioned plugins from the Downloads folder, extract archives and check them you won’t find the mentioned malware files.

    From the last message, I suppose that your hosting provider scanned and removed the malware files. You may install some security plugin to prevent hacking https://kinsta.com/blog/wordpress-security-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 09:20

    Hello,

    I see the option to choose the swatches type http://prntscr.com/ukyc1f and don’t see the issues with the color variations on the frontend http://prntscr.com/ukycf9 http://prntscr.com/ukyco3
    So, could you explain in more detail what exactly is wrong with the color variations?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2020 at 08:50

    Hello,

    Could you, please, allow us access to the mentioned key? We have sent request.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 18:19

    Hello,

    Do you use the WPBakery or Elementor version of our theme? What slider do you need? You can find slider archives inside XStore import files archive https://www.8theme.com/downloads/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 18:16

    Hello,

    What changes did you do after the update? Do you have a backup of the site before these changes to restore it? Because we did not remember your home page in detail to change content back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 18:13

    Hello,

    To change the cart go to Theme Options > Header builder > edit the cart element http://prntscr.com/ujoe5w and account element
    To translate the my account mini-popup go to Loco translate > Plugins > XStore Core plugin > edit translation of the core plugin and translate all the necessary strings from the frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 18:02

    Hello,

    To import the default red home page use the page importer, follow the video tutorial https://youtu.be/wkIKN2IyEZI
    Once you get the home page and publish it go to Settings > Reading > Front page > choose the newly created page from the list of pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 17:56

    Hello,

    Problem was caused by incorrect selector in the YITH WooCommerce Ajax Product Filter Premium plugin. Once I added the correct one http://prntscr.com/ujo7n5 everything works fine.
    But do you use functionality of this plugin or you keep it enabled just in case?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 17:42

    Hello,

    The latest available version of theme is 7.0.1 and XStore core plugin is 3.0.1 https://xstore.8theme.com/update-history/ . What versions do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 17:39

    Hello,

    I can’t log in to your Dashboard because of error http://prntscr.com/ujnx5z
    Could you, please, unblock it for our support to log in and check the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 17:01

    Hello,

    Did your server support change the limit back? We can do nothing with this because it’s server settings, not theme options. So, contact your hosting provider again to change that limit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 16:21

    Hello,

    1) Do you see the update button https://prnt.sc/uh4ts6 ? What happens once you click that? You don’t need to create any folder.
    You can also go to Plugins > disable and remove the plugin and install it again from XStore > Plugin installer. You’ll get the updated version of the plugin.

    2)

    second i have google login

    Ok, what is your question? We don’t have the option to log in using Google, only FB. So, if you have already implemented the google login probably you used some third-party plugin. What help do you need from our side?

    3) Do you use any multivendor plugin to create multiple sellers? By default WooCommerce does not have multivendor option, it’s possible by third-party plugins only. What plugin do you use? Ask the plugin author about such page and option to show the vendor details including map location.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 16:13

    Hello,

    Could you, please, explain what plugins do not work with our theme? Explain what exactly does not work in detail and provide us with WP Dashboard and FTP access to your site. We’ll check and help you. If we don’t fix the compatibility issues we’ll give you refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 16:09

    Hello,

    We have removed the white gb for the row on the home page. Added float for the images on the About page. To speed up the site you can install cache plugin. But it will be better to do on the production site. Check the staging again and let me know if we need to fix anything else.
    You can use the Lightshot screenshot free tool to make a screenshot of the issues. There is no need to make a video.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2020 at 06:23

    Hello,

    Could you, please, clarify what API your hosting are talking about? Maybe provide some screenshots or the requests for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 16:10

    Hello,

    Ok. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 16:10

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 16:09

    Hello,

    WooZone plugin, it generated the js error. Do you plan to sell from Amazon or you installed this plugin just in case?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 16:09

    Hello,

    I did not change anything and slider and menu are ok for me https://gyazo.com/cb6cb3a03337428aeb6e61b1a616b245

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 15:57

    Hello,

    Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 15:51

    Hello,

    Add the following custom code to Theme Options > Custom CSS

    .vc_tta-style-classic .vc_tta-panel .vc_tta-panel-heading a span {
        text-transform: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2020 at 15:49

    Hello,

    Then upload your custom png image to the media library and provide us with WP Dashboard access and we’ll try to add it using custom CSS.

    Regards

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Viewing 30 posts - 14,671 through 14,700 (of 30,391 total)
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