Thank you for the access. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
September 17, 2020 at 13:54
Hello,
But on the shop page it also works fine with our theme, no? http://prntscr.com/uix0cv
You have a problem on the My account page, isn’t it? Did the WPML support check the My Account page and currency switcher? Please, ask them to fix appearing of the currency switcher in the sidebar on the My account page. If they fix this problem with the default theme but with our them you still have the issue we’ll take the next look.
Regards
Olga Barlow
Participant
September 17, 2020 at 13:47
Hello,
It is not displayed correctly in: home, post, blog and pages
Yes, because DIVI does not call the necessary scripts on these pages.
Add the following custom to Theme Options > Custom CSS to remove the space
p:empty {
margin-bottom: 0;
}
Regards
Olga Barlow
Participant
September 17, 2020 at 13:43
Hello,
Try to clear the browser cache. If it does not help then check the list of browser extensions that may cause the problem, disable them one by one.
1) Not sure why this happens for you but can’t reproduce the problem https://gyazo.com/e7522faf296c240c49d0a889b9f56569
Anyway, try to go to Theme Options > Speed Optimization > Image Loading Type > choose Default. Clear caches and try again.
2) I suppose that the mentioned scripts come from Google Analytics for WordPress by MonsterInsights and Pixel Caffeine plugins. Try to disable them, clear cache and check again.
Regards
Olga Barlow
Participant
September 17, 2020 at 13:09
Hello,
Provide us with FTP access to check the issue in more detail.
Regards
Olga Barlow
Participant
September 17, 2020 at 13:06
Hello,
You need to choose the cache plugin that has that option, for example, WPRocket, W3 total cache etc.
We don’t have option to defer JS in our theme, it’s cache plugin option.
Besides this point has good results http://prntscr.com/uiw0w1
At the same time your page it very large and images take 4.4Mb http://prntscr.com/uiw1zf
We would recommend you to optimize images using special tools, for example https://tinypng.com/
It will help you to reduce the page size and speed up the page loading.
Regards
Olga Barlow
Participant
September 17, 2020 at 12:59
Hello,
1) It requires additional customization. You can submit customization request here.
2) There is no such option but we could try to add the revolution slider to the top header and then using a negative margin take the main header content on. If you provide me WP Dashboard access I could try this idea.
Regards
Olga Barlow
Participant
September 17, 2020 at 12:53
Hello,
Link that you provided to Dashboard does not work http://prntscr.com/uivshh
Go to WPML > Language > Language filtering for AJAX operations > http://prntscr.com/uivtpb enable this option and check QV after that.
Regards
Olga Barlow
Participant
September 17, 2020 at 12:49
Hello,
Fixed. Check now. Fix will be included in the next theme update.
Regards
Olga Barlow
Participant
September 17, 2020 at 10:59
Hello,
Unfortunately, we don’t have such option. You can do this by additional customization only. Submit customization request here.
Do you use the REST API? Or what do you use to make feed?
Regards
Olga Barlow
Participant
September 17, 2020 at 09:40
Hello,
1) We have checked the mentioned products but the images are at place http://prntscr.com/uirwum Open console while getting this issue, do you have any errors there related to images or scripts?
2) It seems that you removed the image from the media library but Revolution slider layer used this. We have removed the layer that used that image.
3) Facebook pixel and Google Analytics are not the built-in options of our theme. The mentioned scripts come from the third-party plugins that you use.
4) Read here how to add expires headers https://www.fixrunner.com/how-to-add-expires-headers-wordpress/ It’s not theme option, you can implement this using cache plugin or manually using server settings.
To reduce the DOM elements you need to reduce the number of the elements that you use on your page (for example limit the number of products in the slider, or remove some elements etc).
We do want to help you but unfortunately, individual site optimization is outside the scope of our support and we don’t have experts for this. So, if you need help with the individual site optimization, please, contact WPKraken team.
Regards
Olga Barlow
Participant
September 17, 2020 at 09:06
Hello,
etheme_catalog_setup function is located in the xstore/framework/woo.php (line 747) and you are able to change it using child theme and it will work.
ThemeForest has a number of requirements to submit theme for selling, We have created XStore Core plugin only because of the ThemeForest requirements and moved all the functions and options that couldn’t be placed directly in theme according to these requirements.
What function from the XStore core plugin do you want to redeclare? Tell us and maybe we’ll find some workaround for you.
“footer copyright” widget area takes 50% of the footer width. If you want to show the copyrights full width then add the widget to Footer widget area.
We are not developers of the DIVI builder, so can’t help you with this. Contact plugin author.
Regards
Olga Barlow
Participant
September 16, 2020 at 16:34
Hello,
We have added the following code to .htaccess file
And it fixed the issue. So, problem was related to that limit on your server.
Regards
Olga Barlow
Participant
September 16, 2020 at 15:52
Hello,
Provide us with WP Dashboard access to your site to check and help you.
Regards
Olga Barlow
Participant
September 16, 2020 at 15:50
Hello,
There is no need to use the yellow pencil plugin because we have option for these purposes.
Theme Options > Header builder > Mobile menu http://prntscr.com/uid5oi
