Unable to update some add on from xstore

This topic has 21 replies, 4 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 14, 2020 at 14:30

    hello
    1-i can’t update two add on from xstore see screenshoot; http://prnt.sc/uh1yx0
    2-how can configurate googlemap on google for xstore, please all configuration, by video if you have
    3-where see and configurate woocommerce pdf sold with xstore? and i have message from it for update
    can you help?

    20 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 14, 2020 at 17:06

    Hello,

    1) If you want to update bundled plugins you can do this from XStore > Plugin Installer > hover over the plugins with the update and click the Update button http://prntscr.com/uh4ts6

    2) What page builder do you use Elementor or WPBakery?

    3) WooCommerce PDF Invoice plugin settings you can find in WooCommerce > WooCommerce PDF Invoice http://prntscr.com/uh4sy6 Here you can find plugin docs https://support.rightpress.net/hc/en-us/categories/200072368-WooCommerce-PDF-Invoice

    Regards

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 14, 2020 at 17:16

    did you see the screenshot? nope apparently, so i use wpbakery

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 14, 2020 at 17:18

    and for gmaps
    ?

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 14, 2020 at 17:21

    i try to update from update xstore the wpbakery but still the message
    SEE screenshot: http://prnt.sc/uh55vo

    Avatar: John Holden
    John Holden
    Support staff
    September 15, 2020 at 05:19

    Hi,

    You can update plugins via FTP https://xstore.helpscoutdocs.com/article/37-plugins-update

    Regards,
    Hung PD

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 15, 2020 at 05:22

    and for gmap confirguration?

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 15, 2020 at 05:33

    i want subscription and login looks like this, how do that? see screenshot;
    http://prnt.sc/uhejro
    i mean a rectangle with the two writing facebook and google
    on this two page:
    http://prnt.sc/uhel51
    http://prnt.sc/uhelh8
    thx

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 15, 2020 at 11:56

    Hello,

    1) If you want to update bundled plugins you can do this from XStore > Plugin Installer > hover over the plugins with the update and click the Update button http://prntscr.com/uh4ts6 Not from Plugins > and clicking the update link. Only using Plugin Installer or manually via FTP.

    2) To add map you can use one of the WPBakery elements: Google map http://prntscr.com/uhl87q or GMAP (if GMAP plugin is installed) http://prntscr.com/uhl7f8
    You need to choose the settings depending on your needs (zoom, height, width, style etc).
    If you use the GMAP then you should also add the API http://prntscr.com/uhl9c9
    Read here about API key https://developers.google.com/maps/documentation/javascript/get-api-key
    After adding GMAP element add the Gmap marker http://prntscr.com/uhlace and choose the location.

    3) We don’t have Google login at this moment, only FB login (Theme Options > FaceBook login) https://xstore.helpscoutdocs.com/article/87-facebook-login

    Regards

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 17, 2020 at 19:42

    look i understand you have lot of work, but for the update pluggin you allready says that , and i says “didn”twork” so can you show me if i need create folder, what is the procedure for update by files because your auto update didn”t work
    second i have google login
    and for gmap i want all sellers hav one on the seller page with their own adresse, can i do that?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 18, 2020 at 16:21

    Hello,

    1) Do you see the update button https://prnt.sc/uh4ts6 ? What happens once you click that? You don’t need to create any folder.
    You can also go to Plugins > disable and remove the plugin and install it again from XStore > Plugin installer. You’ll get the updated version of the plugin.

    2)

    second i have google login

    Ok, what is your question? We don’t have the option to log in using Google, only FB. So, if you have already implemented the google login probably you used some third-party plugin. What help do you need from our side?

    3) Do you use any multivendor plugin to create multiple sellers? By default WooCommerce does not have multivendor option, it’s possible by third-party plugins only. What plugin do you use? Ask the plugin author about such page and option to show the vendor details including map location.

    Regards

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 25, 2020 at 09:35

    hello i got again bad upgrading pluggins…..se please the screenshot
    http://prnt.sc/uniejd

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2020 at 11:20

    Hello,

    The latest version of the plugin that is available on codecanyon is 6.4 – https://prnt.sc/unn15q Once the new version will be available there officially, we will update the plugin on our server, and you will be able to update it too – https://xstore.helpscoutdocs.com/article/37-plugins-update Please wait for it.

    Regards

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 25, 2020 at 21:06

    facebook login doesn’t work! and your help center screenshoot is very different than the real
    help please

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 26, 2020 at 07:25

    somefirends try to connect with facebook login and doesn’t work, email problem: message: facebook doesn’t provide your email.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 26, 2020 at 11:19

    Hello,

    Please, create separate topic for the FB issue to avoid misunderstandings. Tell there if you have issue while registering or logging in using FB? Provide us with temporary access to your WP Dashboard and add web.8theme user to your dev Facebook account as developer or admin to allow us to check the settings.

    Regards

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 26, 2020 at 17:04

    sorry i don’t have time to open new ticket, so it s happen in subscribe, most important part so, i can login myself with the facebook login so it s for new subscriber doesn’t work.
    i don’t allow you to have admin password, i give to dokan egeneer and i have some build problem with facebook for add i don’t make.
    so explain what can be not works?

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 26, 2020 at 17:08

    and everytime i try in private navigation, i need change my password facebook

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 27, 2020 at 11:14

    i want era

    Avatar: Numero_Onze_Wolfpound
    Numéro Onze Wolfpound
    Participant
    September 27, 2020 at 11:15

    i want erase the popup login connection when mouse past on , hoxw do that?

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