Forum Replies Created

Viewing 30 posts - 14,371 through 14,400 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 18:11

    Hello,

    We have checked your license. It’s ok. Try again, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 18:10

    Hello,

    Bundled plugins do not come with the personal codes https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    Revolution slider plugin authors provide access to the Revolution library and additional addons only for those who use the individual license. So, if you want to get access to additional addons and their library you need to buy personal license because these features are not included in main plugin archive.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 18:09

    Hello,

    I’m trying to explain to you that bundled plugins do not come with the personal codes https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    Revolution slider plugin authors provide access to the Revolution library and additional addons only for those who use the individual license. So, if you want to get access to additional addons and their library you need to buy personal license.

    Follow the documentation to speed up your site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 18:04

    Hello,

    Nope, unfortunately, we don’t have such option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 18:03

    Hello,

    Go to Loco Translate > Plugins > XStore Core plugin > create a translation for the plugin and make sure that all the necessary strings are translated there. If you still have the mentioned issue after the core plugin translation then provide us with WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:57

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > disable Sidebar Widgets With Scrollable Content option.

    Besides never edit the parent theme files because you will lose your changes. Either use child theme for additional customization or if you want to change style use Theme Options > Custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:44

    Hello,

    What browser do you use? Try to log in to your Dashboard using another browser because we don’t have any problem to click the Add account button https://gyazo.com/0fd40ecc6f304e4868a16f9dc4572984 Besides I see that you already added the key.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:35

    Hello,

    To change the copyrights go to Appearance > Widgets > add the text widget to the Copyrights widget area and add the text you need.

    To create multilingual site you need to install the additional plugin, choose one that will suit your needs https://colorlib.com/wp/wordpress-multilingual-plugins/
    To clear the language area in the top bar just add the empty test widget to the Left top bar widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:32

    Hello,

    WooCommerce and our theme does not have such options, unfortunately. You can submit customization request here to help help with the implementation of such feature.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:29

    Hello,

    Nope, still nothing https://gyazo.com/04d7f6df7cfd7c4523ac6686a8c8654f
    Neither wp-admin nor wp-login.php works.
    Maybe your hosting provider has any limits for the connections from other countries?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:26

    Hello,

    So, don’t you plan to use XStore theme on that domain?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:24

    Hello,

    Go to WooCommerce > Settings > Account and Privacy > check Allow customers to create an account on the “My account” page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:22

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to check the problem in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:20

    Hello,

    It works, thanks. I found that we need also FTP access to your site to fix the issue and upload fixed files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:14

    Hello,

    Go to Static Blocks > edit the Shop banner static block to check the elements I used and the row settings. Save it as the template http://prntscr.com/uqpnh4 and then you’ll be able to import this row to home page and edit it there according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 17:06

    Hello,

    2) Ok. So, it’s solved, right?
    4), 6) Slider block is centered. I don’t see problem with it. Layers were out of the grid, so it was moved to the left a little bit. I have changed it. Check now. Also, read the slider documentation about the slider responsive https://www.sliderrevolution.com/faq/responsive-content/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 16:48

    Hello,

    I have checked your site and see that the demo was imported ok. The only thing that was wrong is the footer. I have moved widgets to correct areas. So, what exactly is not suitable for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 16:39

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 16:21

    Hello,

    1) What template can’t you download? Are you talking about Revolution slider premium templates or about slider templates from our demos?
    Where exactly do you want to show button instead of link to page? Could you, please, provide us with screenshot using the Lightshot screenshot tool?

    2) Do you want to style this link http://prntscr.com/uqog3g like a button?
    Add the below code to Theme Options > Custom CSS

    .wcrp-rental-products-rental-purchase-toggle a {
        height: auto;
        font-size: 0.85rem;
        padding: 0.95rem 1.2rem;
        background-color: #222;
        border: 1px solid #222;
        color: #fff;
        margin-left: 20px;
    }
    .wcrp-rental-products-rental-purchase-toggle {
        margin: 30px 0;
    }

    3) We don’t have any tools to edit currency in our theme. All the available currency settings you can find in the WooCommerce plugin setting (WooCommerce > Settings > General > Currency).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 16:04

    Hello,

    Clear the browser cache and check it now. Is that what you were looking for?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 16:01

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 15:16

    Hello,

    1) We don’t have email for these purposes, so use any random email or your own to create an account. We just need username and pass to log in.

    2) Maybe menu is the reason of the google message. Let’s fix it and then you’ll re-scan the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 15:05

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 15:00

    Hello,

    The brand page uses the default WooCommerce sorting that you can choose in Appearance > Customize > WooCommerce > Product catalog > Default Product Sorting. If you want to add the A-Z sorting to WooCommerce select you may check the third-party plugin for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 14:54

    Hello,

    1) Could you, please, contact your hosting provider and ask to increase Max input vars to 2000.
    2) Do you have any server cache or DB cache?
    3) Could you ask your hosting provider to send you server error logs? Provide it to us because we can’t find the reason of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 14:35

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 11:51

    Hello,

    Unfortunately, if you want to get access to Revolution slider addons or premium templates you need to buy the individual license. The extended license that we have does not include these features. Plugin author requires only individual license to allow access to this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 11:49

    Hello,

    We can’t check your site because of SSL issue http://prntscr.com/uqibdu Please, fix it first and then reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 11:45

    Hello,

    Shop page is at place http://prntscr.com/uqi7ja But you added the duplicated page with shop title to your menu and it was the problem because that page was just simple empty page. So, check it now.

    I don’t see problem with the fonts. Could you, please, provide us with links to pages where you have the font issue and also screenshots of the problem. You can use the Lightshot screenshot tool to share the screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2020 at 11:41

    Hello,

    Provide us with link to your Dashboard because the default one https://www.soul-mate.sk/wp-admin does not work http://prntscr.com/uqi5kh

    Regards

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Viewing 30 posts - 14,371 through 14,400 (of 30,337 total)
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