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Problem theme option - by abdouAllâh - on WordPress WooCommerce support

This topic has 24 replies, 3 voices, and was last updated 3 years, 6 months ago ago by abdouAllâh

abdouAllâh

Participant

September 25, 2020 at 17:44

Hello,

I have a problem when I want to modify the dropdown of my account in the main header on mobile, there is a bug.

If you can look at this Allah willing, thank you

Please, contact administrator
for this information.

#252787 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

23 Answers

abdouAllâh

Participant

September 25, 2020 at 17:50

there is also another problem, when i am in the theme option for mobile my homepage is displayed correctly but when i look on a phone as a visitor there are display bugs (lag)

if that can help you: i installed autoptimize and wp super cache

#252788 Copied

abdouAllâh

Participant

September 25, 2020 at 18:34

Sorry for the inconvenience but I contacted my host to restore the site because there was a problem, I will contact you later, if Allah wills it for my mobile adaptation problem.

Good night

#252791 Copied

abdouAllâh

Participant

September 25, 2020 at 20:09

So praise be to Allah, everything is back to normal …

Can you look at my bug issue for the mobile drop down menu?

Thank you

#252795 Copied

Rose Tyler

Support staff

September 26, 2020 at 08:40

Hello,

Sorry for the delay in answering.
Have you tried to reload the page? Please provide correct wp-admin access + FTP access, we will take a closer look.

Regards

#252825 Copied

abdouAllâh

Participant

September 26, 2020 at 16:00

it doesn’t matter, I tried again, but still the same …

Please contact administrator
for this information.

#252865 Copied

Rose Tyler

Support staff

September 26, 2020 at 16:06

I do not see the problem – https://prnt.sc/uobtbf https://prnt.sc/uobti9 Please describe in more detail what should we do to be able to see the mentioned issue.
Also, provide temporary FTP access. If you don’t know your FTP access, contact the hosting provider and ask this information.

Regards

#252870 Copied

abdouAllâh

Participant

September 26, 2020 at 16:17

In fact it is not this menu there but that of the account on the right. You have to try to modify the elements of its dropdown and you will notice the problem if Allah wills …

Please contact administrator
for this information.

#252873 Copied

abdouAllâh

Participant

September 26, 2020 at 16:21

the dropdown on the right does not open like the other with a click, if you click on the name of the account at the top right, the theme option returns to another page and if you want to modify the dropdown, you must update by clicking on the name of the account and at this time, the dropdown will open … and then if we perform another update and click on the dropdown that was displayed to modify it, this gives this bug

#252875 Copied

abdouAllâh

Participant

September 26, 2020 at 17:32

the translation was not correct, here is another one :

the drop-down menu on the right does not open like the other in one click, if you click on the account name at the top right, the theme option returns to another page and if you want to change the drop-down menu, you must keep pressed SHIFT by clicking on the name of the account and at this moment, the drop-down menu will open… and then if you do the same thing on the drop-down menu that has just been displayed to modify it, this gives this bug

#252883 Copied

abdouAllâh

Participant

September 27, 2020 at 06:53

I also have another problem: I put my slider up so that it is in the background of the main header and praise be to Allah, it looks good … However, on the mobile, there is a bug and the main header has disappeared …

#252889 Copied

Rose Tyler

Support staff

September 27, 2020 at 15:10

Hello,

1) Could you, please, record a video of the problem?
Try to open settings via the Theme Options panel, not by click on an element.
2) The problem is caused by this custom CSS code, so delete it.
If you want to achieve the header overlap effect, just enable it via Theme Options – https://prnt.sc/uorgh6 (it can be enabled for desktop and mobile).

Regards

#252927 Copied

abdouAllâh

Participant

September 27, 2020 at 17:36

Okay thank you so much but I don’t see in the theme option list where to change the dropdown menu of the account tab of the main header for mobile? (show picture one)
Sorry for the video, I don’t know how to do it …

I also have another problem, I changed the background of the hotspots in the home page (to make them more transparent) and since the two hotspots on the right have shifted to the top while the settings have not moved … (picture 2)

Please contact administrator
for this information.

#252936 Copied

abdouAllâh

Participant

September 27, 2020 at 18:00

By the grace of Allah the second problem (picture 2) is solved by changing the logos

#252937 Copied

abdouAllâh

Participant

September 28, 2020 at 08:34

I wait your answer for the other problem with the dropdown …

And I have yet another problem, as I did the main header in overlap, my products and my articles (in views only) go up in the main header and if I lower the margin, it also brings down the slider. .. And when I go to the overlap settings and I want to lower the margin, this has no effect on my articles and my products (in views only) see image …

#252953 Copied

abdouAllâh

Participant

September 28, 2020 at 08:41

some pictures

Please contact administrator
for this information.

#252954 Copied

Olga Barlow

Support staff

September 28, 2020 at 16:02

Hello,

Please, either create separate topics for the separate problems or use numeration for your issues. Because posting the problems one by one without numeration and without waiting for the solving of the previous problem may cause misunderstanding.

1) We don’t see the mentioned error with the header settings http://prntscr.com/upddlh What browser do you use?
2) Not all the options are available for the Account mobile http://prntscr.com/updezu We don’t have settings for the mobile drop-down area. Only position of the off-canvas http://prntscr.com/updfvm So, what exactly do you want to change in that popup? Font-size? Colors?
3) What translation is not correct?
4) You used the full-screen layout for the slider. I have changed it to full-width. Check the mobile and desktop version now.
5) Check the single product and single post now.

Regards

#253021 Copied

abdouAllâh

Participant

September 28, 2020 at 17:34

Oui désolé de ne pas avoir été méthodique, cela n’arrivera plus si Allah le veut …

1) Je pense que vous ne m’avez pas compris mais ce n’est pas grave je vais essayer de me débrouiller comme ça …
2)Je voulais simplement retirer l’image du bonhomme au-dessus mais sans perdre l’image panier dans le dropdown de gauche (sous le menu)
3)Je parlais de la traduction que j’ai effectuée moi-même lors d’un message précédent, ce pourquoi je vous avez fais un second message ou changé ce dernier, mais ce n’est pas grave c’était juste une erreur de ma part
4)J’ai vérifié et cela est bon pour le slider, je vous remercie, la seule chose c’est qu’il n’est pas vraiment centré : quand vous regardez les bordures droites et gauche du cadre en dessous (avec le titre : Si Allah Le Veut), il y a un léger décalage à gauche, comment puis-je remédier à cela ?

Ps : Désolé d’avoir été un peu intense dans la quantité de mes messages mais je pensais que vous aviez compris que tous les problèmes étaient résolus et que vous ne me répondriez plus …

Cordialement

#253053 Copied

abdouAllâh

Participant

September 29, 2020 at 08:19

I translate my message to help you:

Yes sorry for not having been methodical, this will not happen again if Allah wills …

1) I think you misunderstood me but that’s okay, I’ll try to manage like this …
2) I just wanted to remove the image of the man above but without losing the cart image in the left dropdown (under the menu)
3) I was talking about the translation that I made myself during a previous message, which is why I gave you a second message or changed this last one, but it does not matter it was just an error of my part
4) I checked and this is good for the slider, thank you, the only thing is that it is not really centered: when you look at the right and left borders of the frame below (with the title : If Allah Wills), there is a slight shift to the left, how can I remedy this?

Ps: Sorry to have been a little intense in the quantity of my messages but I thought you understood that all the problems were solved and that you would not answer me again …

cordially

#253079 Copied

Olga Barlow

Support staff

September 29, 2020 at 16:36

Hello,

2) I don’t see the man image http://prntscr.com/uq18c1 So, what do you want to remove?
4) Do you want to center this text on mobile devices or what http://prntscr.com/uq19im ?

Regards

#253142 Copied
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