Showing bunch of codes when opened the XSTORE Customization panel.

This topic has 13 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: rajitha
    rajitha
    Participant
    September 22, 2020 at 20:59

    Attached image of the error
    https://we.tl/t-uPOmsnRD5X

    Showing a bunch of codes when opened the XSTORE Customization panel.
    Below the footer area these codes are appearing. In the localhose there are no issues like it works fine. issue came in after hosting it on a server.

    + slider is also not working

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 07:25

    Hello,

    Thanks for using our theme.
    Could you, please, provide temporary wp-admin and FTP access, so we can take a closer look?

    Regards

    Avatar: rajitha
    rajitha
    Participant
    September 23, 2020 at 07:41

    Sure, Will send it ASAP

    Avatar: rajitha
    rajitha
    Participant
    September 23, 2020 at 07:54

    Login Details

    Please contact administrator
    for this information.
    Avatar: rajitha
    rajitha
    Participant
    September 23, 2020 at 11:32

    Hi,
    Is there Any update about this issue?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 15:20

    Hi,

    I’ve passed this question to our technicians team. I will let you know once get an answer. Please be patient.

    Regards

    Avatar: rajitha
    rajitha
    Participant
    September 23, 2020 at 15:35

    Sure, Thank you

    Avatar: rajitha
    rajitha
    Participant
    September 24, 2020 at 09:40

    Found this error messages inside the console, hope it helps to debug my issue.

    https://we.tl/t-Ffiiy4LpXB

    P.S: I have updated the theme to the latest version But still I can see a bunch of codes when opening the customizer panel.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 24, 2020 at 17:05

    Hello,

    We have already seen that error. We are looking at what caused it.

    Regards

    Avatar: rajitha
    rajitha
    Participant
    September 24, 2020 at 17:52

    Thank you Olga

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 30, 2020 at 14:54

    Hello,

    1) Could you, please, contact your hosting provider and ask to increase Max input vars to 2000.
    2) Do you have any server cache or DB cache?
    3) Could you ask your hosting provider to send you server error logs? Provide it to us because we can’t find the reason of the issue.

    Regards

    Avatar: rajitha
    rajitha
    Participant
    October 12, 2020 at 13:05

    Sure, will send the logs as soon as possible.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 12, 2020 at 17:23

    Hello,

    Ok, we’ll be waiting.

    Regards

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