Hello,

Provide us with WP Dashboard and FTP access to your site and tell us what name of the child theme folder do you want to have?

Regards

Hello,

You won’t lose the like button after update. Everything is correct. Also, you can make backup of Theme Options from Theme Options > Import/Export > download the export file to a safe place.

Regards

Hello, @MichaelB

We do really want to improve theme speed and, believe us, our developers work hard to reach the goal. We plan major update for the theme speed at the end of the spring. Also, from time to time we add new options that would help you to improve the speed. For example, last update includes Ajax loading option for the 8theme widgets. Before this, we added an option to disable the loading of WC Cart Fragments. So, we are working on improvements step by step.

Also, if you are developer and have real suggestions (pieces of code) for the code improvements to speed up theme or XStore core plugin we are ready to hear them.

Regards

Hello,

1) You are welcome. Add the below code

body ::-webkit-scrollbar-thumb {
    background: #b71c1c;
}

2) We don’t have the option to set custom height for every column. So, nope. You may submit customization request here and ask if WPKraken team will be able to implement this for you by additional customization.

3) Check now.

4) We don’t have such option in our theme. Use third-party mega menu plugins to implement such view.

Regards

Hello,

It looks that the tester tool does not load correct styles https://prnt.sc/xpt1e7
That’s very strange. Could you, please, provide us with temporary WP Dashboard access to your site to check the plugins you use and site settings in more detail and find out why that issue appeared.

Regards

Hello,

Because this fix will be included in the next theme update. Version 7.2.4 does not include the fix. So, provide us with access to site where you need to fix the issue before the update and we’ll help you.

Regards

Hello,

Take my apologies for the delay in answering.
Blog page uses Ajax to load new posts, so keep this option enabled to avoid the mentioned issue https://prnt.sc/xpnzxq

Regards

P.S. Before reply back with the FTP access and error log contact your hosting provider and ask to fix the server settings to make it work ok with the Elementor as described here https://github.com/elementor/elementor/issues/11035#issuecomment-653585976
Because you have js errors https://prnt.sc/xpmflx caused by the Nginx server settings.

Regards

Hello,

Read this comment and our answer to be able to update theme via Dashboard https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546/comments?page=187&filter=all#comment_26000766

The mentioned error comes to some third-party file, it’s not our theme file, so contact WordPress support about this.

To update theme using autoupdates follow the steps described in the comment or use FTP method to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

Hello,

Browser cache clearing is required only if you change the styles in Theme Options, like header builder colors or size of the elements, main color, custom styles. If you just add the product browser cache could not affect its appearing on your site, only styles.

Regards

Hello,

Fixed. Check now, please.

Regards

Hello,

Go to Theme Options > Additional CSS > find below custom code that you added code and remove it

.products-loop .product:hover, .carousel-area .product-slide:hover {
    background-color: white;
}

Regards

Hello,

Clear the browser cache to get normal view of the add to cart button. I checked it and add to cart option and it’s ok https://gyazo.com/8387e1ba079f858f4c1064693f7aadd7

Also, our theme supports PHP 7.4, so update your PHP to 7.4 and reply back if you get the error. Provide FTP access. We’ll check it in more detail.

Regards

Hello,

Version 7.2.4 is already available on ThemeForest. So, log in to your account and try to download it again.

Regards