Shop header Issues - by Harry Ali - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 3 years, 1 month ago ago by Olga Barlow

  • Avatar: Harry_Ali
    Harry Ali
    Participant
    December 17, 2020 at 18:50

    Hi please see the private image, when using the shop link from the main menu shop displays fine, however when using vertical menu the header of the page seems to be missing.

    Further more to this after clicking any category from the vertical menu if i then select another category from the filter it sends the sidebar to the opposite side of the page, dont know if this is linked?

    Also it does not show all the filters set out in customization options, material, and more importantly, the filter by price do not show regardless of if i access shop from main menu or vertical menu.

    I want this to look and react exactly like the demo version but finding it difficult to get working, could you please explain how to fix this issue?

    thank you for your time

    harry

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Harry_Ali
    Harry Ali
    Participant
    December 17, 2020 at 19:02

    I also came across another post on here that had the same issue but the fix of it doesn’t show – it looks like there were some private messages and someone went into the wordpress dashboard for the person and fixed the issue.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 18, 2020 at 12:43

    Hello,

    You are using header with the overlap option enabled (Theme Options > Header builder > Header overlap) which means that header will be shown over the page content. So, you should either use the breadcrumbs with big padding-top (Theme Options > Breadcrumbs > Breadcrumbs type > choose some breadcrumbs) or add the banner to product categories description (Products > Categories > edit the category > add the Banner Static block shortcode) as we did on the demo https://xstore.8theme.com/demos/2/home-decor/product-category/kitchen/

    2) To help you with the filters issue and we need to check your backend and widgets that you have there. Provide us with WP Dashboard and also FTP access, please.

    Regards

    Avatar: Harry_Ali
    Harry Ali
    Participant
    December 18, 2020 at 13:12

    Hi please find information requested attached in the private section, i have tried adding the shortcode and a link for first issue in the category for the banner neither seem to be working. i will await your response, thank you.

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    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2020 at 09:56

    Hi,

    1) I’ve added shortcode of the static block here – https://prnt.sc/w5wdfm https://prnt.sc/w5wdiq Please check.
    2) Check filters now.

    Regards

    Avatar: Harry_Ali
    Harry Ali
    Participant
    December 19, 2020 at 14:39

    ah i see where the shortcode needs adding now thats perfect, what was the fix for the filters? i have noticed on the back of the fix though something else that happens now when on shop page and then clicking any categories rather than showing the products at the top it shows at the bottom of the page, please see attached private content area image provided.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2020 at 15:38

    Hello,

    The issue with filters was related to imported products. I’ve re-saved some of the products, so it works now.

    I’ve passed this question to our technicians. They will check it more deeply and will give a reply after the weekend.

    Regards

    Avatar: Harry_Ali
    Harry Ali
    Participant
    December 21, 2020 at 18:26

    no problem, i will await the response, cheers.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2020 at 15:42

    Hello,

    Thank you for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2020 at 17:19

    Hello,

    You provided access to empty directly http://prntscr.com/w7xvgu Check the FTP destination folder, please, and provide us with access to your WP installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 27, 2021 at 08:13

    Hello,

    Fixed. Check now, please.

    Regards

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