Forum Replies Created

Viewing 30 posts - 11,041 through 11,070 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:32

    Hello,

    Clear plugin cache, CDN cache and browser cache. Check the button after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:30

    Hello,

    Could you, please, provide us with FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:24

    Hello,

    Do you mean that filters area is missing on the shop page https://rpfabrics.pl/shop/ ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:21

    Hello,

    We do understand that but unfortunately, WooCommerce plugin scripts do not allow that and we have to remove it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:19

    Hello,

    Could you, please, provide us with:
    1) WP Dashboard access
    2) FTP access
    3) Server error logs

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:18

    Hello, @gdd

    This plugin https://wordpress.org/plugins/insert-headers-and-footers/ created for such purposes and you won’t lose the code even if you change the theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:15

    Hello,

    We have added the custom code to Theme Options > Custom CSS. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 22:04

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:55

    Hello,

    It’s added as the Newsletter element to the header. So, go to Theme Options > Header builder > delete Newsletter element from the header content, for example – https://prnt.sc/wkqx88

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:52

    Hello,

    You are trying to activate bundled plugins. Please, read about bundled plugins activation https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
    Also, read about plugins update https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:38

    Hello,

    Thank you for using our theme! Would you mind to rate the theme here?
    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    You forgot to send link to screenshot. Can’t check the site because of the maintenance mode. Could you, please, provide us with temporary WP Dashboard access and screenshot of the problem? You can use Lightshot screenshot to make and share screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:35

    Hello,

    You are trying to activate bundled plugins. Please, read about bundled plugins activation https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
    Also, read about plugins update https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:34

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:27

    Hello,

    Go to Appearance > Menus > create a separate menu for the mobile > save. Go to Theme Options > Header builder > mobile menu > choose the newly created mobile menu. Check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:23

    Hello,

    Could you, please, provide us with link to your site to check this and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:21

    Hello,

    Thank you for choosing our theme.
    Could you, please, provide us with screenshot of the button that redirects you? You can use Lightshot screenshot tool.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:20

    Hello,

    Go to WooCommerce > Settings > Tax > Price display suffix > remove the code you have there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 21:05

    Hello,

    Point is that mobile devices do not have hover state. Long push on the product image on the mobile opens the dialog even on the site that you sent as worked https://gyazo.com/cc6e889c1ff074e0368097d1c63b576b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:55

    Hello,

    WooCommerce plugin does not have such option. Only Coupon option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:52

    Hello,

    1) Remove the gallery image and set the variation image instead by click on the mentioned icon https://prnt.sc/xq1tj1

    2) Yes, because you did not set correct settings for the wishlist icons according to theme documentation https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:27

    Hello,

    1) Go to Theme Options > WooCommerce > Shop > Catalog mode > disable catalog mode if you want to sell products.

    2) Go to Theme Options > WooCommerce > Single product builder > remove section with the sidebar element and change width of the sections before to 50% and 50%

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:23

    Hello,

    Thank you for using our theme!
    Unfortunately, there is no such option in our theme by default. You can submit additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:21

    Hello,

    Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:16

    Hello,

    No, we did not get such issue. What type of emails goes to Spam? Can you confirm that if you switch back to Storefront theme (default WooCommerce theme) and try to send email again you get it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:13

    Hello,

    You can find it in the Downloads are of your ThemeForest account.
    Or try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code.
    (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:12

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:12

    Hello,

    1), 3), 6) Give our user admin permissions. We need to check the backend settings.
    4) Contact us once it’s not visible. We need to inspect the cart when the button disappears.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:06

    Hello,

    You are welcome.
    If nobody touches anything and DB was not reset options could not just disappear. Anyway, do the backup and you’ll be able to restore options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 20:03

    Hello,

    Thanks for your suggestions.
    1) Unfortunately, we can’t remove the existing formatting of the Private content area for objective reasons that we would prefer not to share with clients.

    2)Our team will discuss the loader question.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 27, 2021 at 19:57

    Hello,

    1) Sorry, don’t understand your issue. Could you, please, explain in more detail or provide screenshots for better understanding?

    2) Go to Theme Options > Header builder > Cart > disable Linked products https://prnt.sc/xq08mm

    3) Disable option in the cart header builder element. Cart page displays Crossells products automatically.

    4) If you want to show the q-ty and remove item button even without hover then add the below code to Theme Options > Custom CSS

    .product_list_widget .quantity-wrapper {
        position: relative;
        transform: none;
        height: auto;
    }
    .product_list_widget .quantity-wrapper span.quantity {
        display: none;
    }
    .product_list_widget li:not(:hover) .quantity-wrapper,
    .header-wrapper .et-off-canvas .cart-widget-products li:not(:hover) .remove {
        opacity: 1;
        visibility: visible;
        transform: none;
    }

    5) Google Pay is not theme feature. Our theme does not have any additional options for the payment gateways, these options https://prnt.sc/xq1bjj are default WooCommerce options, not theme options, you can enable the default theme and check from Appearance > Customizer. Contact Stripe For WooCommerce plugin developers about Google Pay
    option of their plugin.

    6) No, our theme does not have options for this. You may try the Checkout Manager plugin.

    Regards

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    Viewing 11,070 results - 11,041 through 11,070 (of 30,391 total)
Viewing 30 posts - 11,041 through 11,070 (of 30,391 total)
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