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Viewing 30 posts - 11,101 through 11,130 (of 30,337 total)

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Olga Barlow

Participant

January 26, 2021 at 16:15

Hello,

We need to check the plugins you use, so we need access to plugins and WPoket settings. Also, provide us with FTP access to wp-content directory to allow us access to our theme files and XStore core plugin files.

Before this disable the Varnish server cache because cached version of the old files could be the reason of the issue.

Regards

#270319 Copied In reply to: etheme.min.js Cannot read property getTotalLength

Olga Barlow

Participant

January 26, 2021 at 16:10

Hello,

The latest version of the Legenda theme is 4.3.2. If you provide us with WP Dashboard and FTP access to your site we’ll be able to help you with theme update to avoid problems.

Regards

#270318 Copied In reply to: What is the latest version of Legenda please?

Olga Barlow

Participant

January 26, 2021 at 16:09

Hello,

Provide us with WP Dashboard and FTP access to your site and we’ll help you with this.
At this moment I don’t have an estimated date of the next theme update release.

Regards

#270317 Copied In reply to: content-product_cat.php version 2.6.1 is out of date.

Olga Barlow

Participant

January 26, 2021 at 15:47

Hello,

What actions did you do before options were reset? Did you change theme folder name or switched between themes or reset options?
You can do the backup of theme options using Theme Options > Import/Export > download the export file. You’ll be able to import it to get options back once you reset it.

Regards

#270310 Copied In reply to: bug support needed

Olga Barlow

Participant

January 26, 2021 at 15:45

Hello, @anandmahey

Thank you for your suggestion but once you change theme you will lose this customization. That’s why we recommend using Insert Headers and Footers plugin because you don’t need to set it up again once you change the theme.

Regards

#270309 Copied In reply to: Is there a way to add code within the head section?
Olga Barlow

Participant

January 26, 2021 at 14:15
Hello,

1) You are welcome. Add the below code to change the width of the scroll bar

body ::-webkit-scrollbar { width: 7px; }

3) That’s very strange because don’t have the mentioned problem https://gyazo.com/a3a84c89150e9f2b170484975ada2163
What browser do you use? Try another browser. Do you have the same issue?

Regards
#270291 Copied In reply to: Out of stock product alignment
Olga Barlow

Participant

January 26, 2021 at 14:10

Hello,

We don’t have more options at this moment to set to speed up it more from the theme side.
Of course, we plan updates with the speed improvements. We plan major update of speed improvement at the end of the spring.

Regards

#270288 Copied In reply to: Slow page

Olga Barlow

Participant

January 26, 2021 at 13:59

Hello,

Search element that you used on that page is the Elementor – Header, Footer & Blocks plugin element, not XStore theme element. Unfortunately, it does not have option to search by brands, or show the categories select, or show the search results like products grid and we can do nothing with that because we can’t edit that plugin, we are not developers of that plugin. You may contact the plugin author to ask them to improve the search element and add the mentioned features for that if it searches the products.

We have only search form in header and it searches by product name, description, SKU and allows to enable product categories select to search in that category. We don’t have search by brand. We have only filter by brand widget that works on the shop archive pages.

Regards

#270287 Copied In reply to: Products in Brands not appearing properly

Olga Barlow

Participant

January 26, 2021 at 13:52

Hello,

Our theme supports post structure. But issue is not related to our theme because it works the same way even with the default WP theme Storefront https://gyazo.com/87e2e7ce381f04ac6bf145b790cfcf2b
You can go to Appearance > Themes > activate Storefront theme and check by yourself.
So, contact WooCommerce support about this because that registration is the default option of the WooCommerce plugin.

Regards

#270286 Copied In reply to: regisration form stopped working

Olga Barlow

Participant

January 26, 2021 at 12:53

Hello,

But I see that you updated parent theme to the latest version.
May I ask why don’t you want to use the latest version of theme and plugin?
What version would you like to get back?

Regards

#270277 Copied In reply to: I need older version of the core plugin for xstore

Olga Barlow

Participant

January 26, 2021 at 12:48

Hello,

Do you change the header setting? What version did you install? Make sure that that version does not come with multiple headers https://youtu.be/BpeXfzNwkOc
If it comes with multiple headers you need to change both headers, not just the default one.

Regards

#270273 Copied In reply to: Changes do not take effect on frontpage

Olga Barlow

Participant

January 26, 2021 at 12:45

Hello,

Could you, please, provide screenshot of the issue? I checked the mentioned subcategory and don’t see the problem https://gyazo.com/aa472bf32c9340b56199ed7cf49b4cd4
So, explain in more detail, please.

Regards

#270272 Copied In reply to: Subcategory Product Layout

Olga Barlow

Participant

January 26, 2021 at 12:33

Hello,

Read this article https://themeisle.com/blog/w3-total-cache-settings/

Regards

#270269 Copied In reply to: w3 total

Olga Barlow

Participant

January 26, 2021 at 12:30

P.S. You also need to contact your hosting provider to fix the permalinks issue https://prnt.sc/xnjnz9 This error is related to server settings. The hosting provider should set the correct settings to support your permalinks type.

Regards

#270268 Copied In reply to: ERROR Occured during the installation of Xstore Theme

Olga Barlow

Participant

January 26, 2021 at 12:28

Hello,

You installed the parent theme incorrectly in subfolder inside the wp-content/themes. xstore theme folder should be located directly in the wp-content/themes, not in the subfolder.
Check the site now.

Regards

#270267 Copied In reply to: ERROR Occured during the installation of Xstore Theme

Olga Barlow

Participant

January 26, 2021 at 12:07

Hello,

1) You updated XStore core plugin but did not update theme https://prnt.sc/xnhtvh
I updated theme and checked the shop page and don’t see problem with the shop page footer https://prnt.sc/xni7hm

2) You never can edit the shop page using Elementor because it’s archive page, the same as the Blog page. You can edit only simple pages, Static Blocks, posts, products description using Elementor. All the available settings for the Shop page you can find in Theme Options > WooCommerce > Shop, Shop elements.

You can edit archive page using Elementor Pro only. But it’s paid plugin.

Regards

#270264 Copied In reply to: Footer menu / elementor

Olga Barlow

Participant

January 26, 2021 at 11:49

Hello,

I checked the mentioned product with the default Storefront theme and don’t see additional options and Toplam Tutar is 0 https://prnt.sc/xnh1tt
Provide us with FTP access to check why the default price is also set to 0.

Regards

#270259 Copied In reply to: About Composite Products

Olga Barlow

Participant

January 26, 2021 at 11:35

Hello,

Use WP All Import/Export plugin to export products with brands. This plugin allows controlling what taxonomy to include to export file and what taxonomy to import after that.

Regards

#270254 Copied In reply to: Brands export/ IMPORT in XSTORE

Olga Barlow

Participant

January 26, 2021 at 11:33

Hello,

If you use third-party plugins for the single product then we would recommend you to use built-in product layout instead of the single product builder. Because third-party plugins use WooCommerce hooks or default product structure very often that could be missing if you use the single product builder.

Regards

#270253 Copied In reply to: Layout of bundle products
Olga Barlow

Participant

January 26, 2021 at 11:30
Hello,

1) Could you, please, provide us with WP Dashboard access to check?
2) It’s not related to our theme. It’s related to WooCommerce plugin session. Contact WooCommerce plugin about this https://wordpress.org/support/plugin/woocommerce/
3) Single product page displays image that you set in the Theme Options > WooCommerce > Product Images > Main Image Width > set 400px for example. At the same time Thumbnail Width set 300px. Also add the below code to Theme Options > Custom CSS

.content-product .product-content-image img { width: auto; }

4) What’s wrong with the mini-cart https://prnt.sc/xnemu2 ? Could you, please, provide us with screenshot for better understanding?

5) Shipping settings are WooCommerce plugin settings. We don’t have options to manage them. So, check the WooCommerce plugin documentation to set it up or contact WooCommerce plugin support https://docs.woocommerce.com/document/setting-up-shipping-zones/

6) Go to Theme Options > WooCommerce > Shop elementor > Sale and Out of stock > enable Percentage discount option.

Regards
#270252 Copied In reply to: I need some help with the xStore theme
Olga Barlow

Participant

January 26, 2021 at 10:38

Hello,

Try now.

Regards

#270230 Copied In reply to: notification to user of successful site registration

Olga Barlow

Participant

January 25, 2021 at 22:24

Hello,

Update theme to the latest version (7.2.4) and XStore core plugin to 3.2.4. It includes Ajax add to cart for the variable products. It will open the mini cart after adding products to the cart using Ajax. The current version uses default adding to cart.

Regards

#270151 Copied In reply to: How to enable mini cart autmatically after clicking "" Add to cart "

Olga Barlow

Participant

January 25, 2021 at 22:13

Hello,

1) File name was wrong. You used xstore-el_EL instead of xstore-el

2) Edit footer using Elementor page builder and change content according to your needs https://prnt.sc/xmd2pm

3) Use the header builder options https://prnt.sc/xmd4nz

4) Go to WooCommerce > Settings > Account & Privacy > enable registration on my account page.

Regards

#270149 Copied In reply to: Cannot translate theme – Footer can't be edited

Olga Barlow

Participant

January 25, 2021 at 21:59

Hello,

That’s very strange. It looks that options were reset. I have imported options of this demo again. Check the site now.

Regards

#270148 Copied In reply to: bug support needed

Olga Barlow

Participant

January 25, 2021 at 21:52

Hello,

What adjustments did you make? Could you explain in more detail and maybe provide screenshots using the Lightshot screenshot tool. Then we’ll be able to guide you.

Regards

#270147 Copied In reply to: IPad option

Olga Barlow

Participant

January 25, 2021 at 21:50

Hello,

There is no such option by default. You may submit customization request here if you need help to implement this.

Regards

#270146 Copied In reply to: link image to external product page
Olga Barlow

Participant

January 25, 2021 at 21:49
Hello,

1) Add the below code to Theme Options > Custom CSS if you want to move the sale price below the old price

.content-product .product-details .price del { display: block; }

2) Price is already bold on your site https://prnt.sc/xmci33
3) Don’t understand what you want to implement. Explain in more detail, please.
4) Go to Theme Options > Custom CSS > Desktop custom > find the below code and remove it

.products-loop .product:hover, .carousel-area .product-slide:hover { box-shadow: 0 0 10px 3px rgba(0,0,0,.1); z-index: 2; transform: translateY(-5px) scale(1.007); border-radius: 5px; }

5) There is no such option. You may submit customization request here to implement this. Item support does not include services to modify or extend the item beyond the original features

6) There is no such option in our theme. You can either enable or disable q-ty on the product grid. To disable it go to Theme Options > WooCommerce > Shop > Product styles > disable Q-ty option.

Regards
#270145 Copied In reply to: Cart Glitch and Shop banner Image Issue
Olga Barlow

Participant

January 25, 2021 at 21:37

Hello,

Provide us with username and password to pass the authentification window https://prnt.sc/xmccus
The credentials that you provided in the very first message do not work. And we are blocked https://prnt.sc/xmce3z

Regards

#270142 Copied In reply to: My header is disabled

Olga Barlow

Participant

January 25, 2021 at 21:35

Hello,

You are welcome.

Regards

#270140 Copied In reply to: WordPress caught an error with one of your plugins, Royal Core

Olga Barlow

Participant

January 25, 2021 at 21:29

Hello,

Is the search you show in your video you custom develop or you added that using plugin?
If you use the third-party plugin to add that search then you need to contact the plugin developer to get help with that. If this is your customization then submit customization request here to get assistance.

Our support is able to help you only with the existing options of our theme and issues related to these option https://themeforest.net/page/item_support_policy
Item support does not include services to modify or extend the item beyond the original features.

Regards

#270139 Copied In reply to: Products in Brands not appearing properly
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Viewing 11,130 results - 11,101 through 11,130 (of 30,337 total)

Viewing 30 posts - 11,101 through 11,130 (of 30,337 total)

← 1 2 3 … 370 371 372 … 1,010 1,011 1,012 →

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