I need older version of the core plugin for xstore

This topic has 12 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: nebcreative
    nebcreative
    Participant
    January 25, 2021 at 20:57

    Due to the change in the header I need to keep the older version of the theme and plugin, but my client was in the wp-admin and updated the plugin, I need to revert it or get it somewhere or the previous version of the theme would also be good as I just updated it by mistake while looking for the version

    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 26, 2021 at 12:53

    Hello,

    But I see that you updated parent theme to the latest version.
    May I ask why don’t you want to use the latest version of theme and plugin?
    What version would you like to get back?

    Regards

    Avatar: nebcreative
    nebcreative
    Participant
    January 26, 2021 at 21:56

    well the customer went in ans started clicking update on everything so that is one of the issues. but if you refer to my ticket #258862 you can see why i didnt want it updated without a plan of how to make the header look as it does here https://nebcreative.com/kinetic/ as the client wanted to keep the look BUT his business associate went in and clicked away. I prefer to be on the newer theme but if i cant get it to look as it did that is the issue

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 27, 2021 at 17:20

    Hello,

    Check the header now. I have created it using header builder and it looks almost the same as it was before. Is such header suitable for you or you still prefer to downgrade theme?

    Regards

    Avatar: nebcreative
    nebcreative
    Participant
    January 28, 2021 at 20:29

    ok the header looks perfect thank you BUT i can not gain access to the wp-admin

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 28, 2021 at 20:54

    Hello,

    Strange. Everything was ok. Provide us with FTP access to that site, please.

    Regards

    Avatar: nebcreative
    nebcreative
    Participant
    January 28, 2021 at 21:26

    ftp

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 29, 2021 at 18:03

    Hello,

    Fatal error caused by third-party plugin https://prnt.sc/xtkxn7 I have disabled plugin. Contact plugin author to fix that fatal error, it’s not related to our theme.

    Regards

    Avatar: nebcreative
    nebcreative
    Participant
    January 29, 2021 at 21:23

    ok awesome I will let rank math know that there is an issue, they are pretty awesome to work with as well. I appreciate your help on getting the site worked out.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 29, 2021 at 23:46

    Hello,

    You are welcome. Always glad to help you.

    Regards

    Avatar: nebcreative
    nebcreative
    Participant
    February 10, 2021 at 22:15

    i have the site in debug having issues with crashing with critical error

    Deprecated: add_object_page is deprecated since version 4.5.0! Use add_menu_page() instead. in /home1/kineticm/public_html/wp-includes/functions.php on line 4859

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 00:08

    Hello,

    We don’t have add_object_page in our theme or XStore core plugin code. So, probably it comes from the third-party plugin that you installed. Try to disable third-party plugins one by one and check which one causes this.

    Regards

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