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Single Product Builder – Multiple Templates Issue

This topic has 11 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

Than

Participant

January 10, 2021 at 17:12

Hello and Happy New Year!

I’m trying to use multiple templates for the Single Product Builder.

I’ve created a new template called “Deli” with a bit different structure and have set it up to work only at the Product Category called “Deli”.

My issue is that it’s not working and i get the default template displayed. Also when editing the Deli template, i’m getting two “Short Description” fields and the “Full Description” is not available at all.

I’m attaching some screenshots for your reference.
https://prnt.sc/wkc40n
https://prnt.sc/wkc4ca

Could you please help?

Thanks!

Please, contact administrator
for this information.

#267689 Copied Theme version: 7.2.3 WooCommerce version: 5.6

10 Answers

Olga Barlow

Support staff

January 11, 2021 at 17:20

Hello,

Provide us also with FTP access to your site to check the issue in more detail, please.

Regards

#267838 Copied

Than

Participant

January 12, 2021 at 10:45

Hello,

Here you are..

Thanks!

Please contact administrator
for this information.

#267946 Copied

Olga Barlow

Support staff

January 12, 2021 at 19:00

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#268042 Copied

Than

Participant

January 13, 2021 at 09:25

Ok, thank you!

#268103 Copied

Olga Barlow

Support staff

January 13, 2021 at 12:34

Thank you for your understanding and patience.

Regards

#268147 Copied

Than

Participant

January 14, 2021 at 10:36

No problem. Do you have any ETA though?

#268339 Copied

Olga Barlow

Support staff

January 14, 2021 at 11:01

Hello,

Take our apologies for the delay. We have a lot of requests these days but our issue is in the list of the developers’ tasks. We need more time to inform you about the solution. I’ll do my best to speed up the process.

Regards

#268357 Copied

Than

Participant

January 14, 2021 at 12:36

Ok great, thanks!

#268373 Copied

Olga Barlow

Support staff

January 14, 2021 at 13:04

You are welcome.

Regards

#268380 Copied

Olga Barlow

Support staff

January 26, 2021 at 17:25

Hello,

Take our apologies for the delay. Could you provide correct access to your WP Dashboard and FTP because the previous one does not work?

Regards

#270338 Copied
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