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Viewing 30 posts - 10,471 through 10,500 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 16:51

    Hello,

    What version of theme did you use before?
    Your header looks ok https://prnt.sc/1010lnt
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 16:47

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme. Try to buy something. Do you have double sales if the Storefront theme is enabled?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 16:46

    Hello,

    Problem caused by YITH WooCommerce Product Add-ons plugin. It works with the product images gallery and does not support our custom gallery and require the default one.
    I have enabled default WooCommerce gallery as described here https://www.8theme.com/documentation/docs/support-of-the-woocommerce-additional-variation-images-plugin/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 15:49

    Hello,

    It’s possible only by additional customization. We don’t have such option in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 15:39

    Hello,

    1) Mobile menu. There are additional menu items on the production site https://prnt.sc/100xhhz But there are no such items on the dev site. Did you add these items after creating of the staging site? Items will stay after the update. New version of theme does not have slide menu type for the mobile menu. Only levels design https://prnt.sc/100xnnp

    2)

    Inside “Envasado” category “termosellado” hasn’t show subcategories.

    Because you added these items to your menu after creating of the staging copy. You’ll have these items after the production site update.

    3)

    Desktop Menu: Sucategories force uppercase and cut the full name “Envasadoras de vacío con campana”. I can see a too wider space to the left, on submenu divs.

    Check drop-down of the extra menu now.

    4)

    Desktop Menu: Items are not aligned horizontally.

    Check now.

    5)

    On Blog (maybe on all pages) header hasn’t have margin bottom and appear together main content.

    Check now.

    6)

    Custom fields have disappeared on categories page (description behind category header and additional information behind product’s category list, before row “POR QUÉ ELEGIRNOS”)

    I see those areas https://gyazo.com/f7039957fb049de26a51ff7e64c475b3
    Could you provide screenshot of the element that is missing on the staging site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 15:11

    Hello,

    But your shop page layout is the same as on our demo https://prnt.sc/100xcli . Could you, please, explain in more detail what elements do you want to add to your shop?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 15:03

    Hello,

    Edit the setting and keep only one URL https://prnt.sc/100wu35
    If it does not help then add our user web.8theme to the developers’ list to allow us to check the settings.
    Also, set the google redirect URI in the Google Loginization settings: https://minidiosaonline.com/mi-cuenta//google/oauth2callback

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 14:52

    Hello,

    Where did you use that? Did you try https://wordpress.org/plugins/wp-simple-firewall/ plugin to implement Content-Security-Policy header?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 14:41

    Hello,

    We checked your site and don’t face the mentioned issue. Do you have this issue only if our theme is enabled or with the Storefront theme too?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 14:36

    Hello,

    1) Switcher on the demo is a simple drop-down menu just to show that you can add such content to top bar area. If your plugin has additional options to customize it use options if not then you can do this only by additional customization.

    2) We checked that even with the default theme the cart link for example does not redirect to correct EN version https://prnt.sc/100w14k Could you contact Polylang support and ask on how to set up plugin to make it work with the WooCommerce elements in header.
    I suppose you need to use Polylang for WooCommerce https://polylang.pro/downloads/polylang-for-woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 13:51

    Hello,

    Our theme does not generate these notices. WooCommerce plugin generates notices.
    We just make them fixed with this option https://prnt.sc/100uj0w I have disabled it. Check single product now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 13:40

    Hello,

    I don’t see mentioned issue on the single product with the tabs https://prnt.sc/100u62v and table that you use there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 13:28

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 13:15

    Hello,

    Issue caused by your Elementor option https://prnt.sc/100tc3z
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 13:04

    Hello,

    Ok, thank you. I’ll inform developers.
    I would like to ask if you want to hide the price just for all the unlogged-in users or hide it by user roles like admin, customer, subscriber etc?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 12:59

    Hello,

    You are welcome.

    1) Check now.
    2) Use the below code to Theme Options > Custom CSS

    .etheme_widget_brands_filter li.current-item a:before {
        background-color: #ffbf01;
        border-color: #ffbf01;
    }
    .etheme_widget_brands_filter .current-item a:after {
        color: #fff;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 19, 2021 at 12:51

    Hello,

    Could you provide us with link to your error log file? Because we need to control if our fix future helps with that warning.

    We need to be able to enable/disable XStore Core plugin at least during fixing of the product tabs. Why can’t you allow us access to the Plugins item? Is this a problem for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 19:16

    Hello,

    Do you use multiple headers https://prnt.sc/10037f7 ? Did you create the separate header for the home page? Make sure that you make changes for both headers you have.
    Watch video tutorial on how to edit multiple headers https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 19:13

    Hello,

    Sync translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and make sure that all the strings that you need are transalted. Also, don’t forget to translate XStore core plugin (Loco translate > Plugins > XStore Core plugin).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 19:11

    Hello,

    Edit the button element and choose the link you need for the button https://prnt.sc/10034v4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 19:08

    Hello,

    I asked not about WP Dashboard access. I asked about link to the product where you added that table. Provide us with link to product where you added the table.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 19:07

    Hello,

    1) Add the below code to Theme Options > custom CSS and clear cache + CDN cache

    .widget_product_categories.sidebar-widget ul li a, .sidebar-widget ul li a {
        width: 100%;
    }
    .widget_product_categories.sidebar-widget ul li.current-cat > a, 
    .widget_product_categories.sidebar-widget ul li:hover > a {
        background-color: #f7a000;
        color: #fff;
        padding-left: 10px;
    }

    2) It’s related to Brands transients, clear them if you add the products but face this issue https://prnt.sc/1002y6w

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:52

    Hello,

    WooCommerce plugin displays long product description in tabs, it’s not related to our theme.
    Area that you provided on the screenshot is the long product description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:48

    Hello,

    What is the date of that error in your error log? I don’t see new error logs in the WooCommerce logs https://prnt.sc/1002oqb

    What about access to plugins for the WP Dashboard user? Also, we need access to cache plugin settings. We need it to check the issue with the product tabs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:44

    Hello,

    Thank you. Our developers will check your issue tomorrow.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:36

    Hello,

    Because you set Sidebar position – Without sidebar in the shop page settings https://prnt.sc/1002h2h Product category inherits the shop page layout.
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:29

    Hello,

    Sorry for the delay in answering.
    Go to Theme Options and choose the bottom position of the sidebar for the responsive https://prnt.sc/1002cc6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:26

    Hello,

    I added custom code to page custom CSS https://prnt.sc/1002axe

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:13

    Hello,

    Provide us with FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 18, 2021 at 18:11

    Hello,

    Your translation file was not up to date https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    Translate text now https://prnt.sc/10020a6

    Regards

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Viewing 30 posts - 10,471 through 10,500 (of 30,391 total)
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