I suppose you closed topic by mistake. Reopened it. Let’s continue our conversation there.
I’ll close this topic.
Regards
Olga Barlow
Participant
March 4, 2021 at 10:48
Hello,
Theme Options adjust global options of theme, it’s not options for every separate page. That’s why you are redirected to main site url while opening theme options. But if you click on WooCommerce > Product catalog section for example you’ll be redirected to shop page to see your changes on the shop page. Do you have issues with this redirect?
Could you provide us with temporary WP Dashboard access?
If you really added it to page custom CSS you won’t have space there. These options https://prnt.sc/10ct5x9 do not change the built-in banner margins. Only that custom code change.
Provide me link to your page where you added that code, I’ll check.
Regards
Olga Barlow
Participant
March 4, 2021 at 10:40
Hello,
Try to install Contact Form 7 plugin and create form using Contact form 7. Do you also get the error? Could you check the mail server error log?
Regards
Olga Barlow
Participant
March 3, 2021 at 19:14
Hello,
Try now.
Regards
Olga Barlow
Participant
March 3, 2021 at 19:11
Hello,
1) Unfortunately, we don’t have option to move existing files to new folders.
2) You can disable icons and products from WooCommerce > Settings > Account > XStore “My account” page settings. To translate strings on that page Sync theme translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and translate missing strings.
3) Could you, please, provide us with temporary WP Dashboard access to check the settings of the Single product builder that you use for the sidebar element?
4) I’ll pass your suggestion to our developers. To update support status just click the refresh icon.
Regards
Olga Barlow
Participant
March 3, 2021 at 18:56
Hello,
Check your site now.
Regards
Olga Barlow
Participant
March 3, 2021 at 18:50
Hello,
Have you added custom code to the place where I suggested you https://prnt.sc/106h5mi ?
Could you, please, provide screenshot of CSS area where you added that code?
Regards
Olga Barlow
Participant
March 3, 2021 at 18:40
Hello,
Have you sorted out?
Regards
Olga Barlow
Participant
March 3, 2021 at 18:39
Hello,
Provide us with WP Dashboard access to your site to check the issue with the wishlist.
To remove the promo popup go to Theme Options > Header builder > remove the Newsletter element from the top header connection block https://prnt.sc/10ca47l
Here you can watch video tutorials on how to edit header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Regards
Olga Barlow
Participant
March 3, 2021 at 18:36
Hello,
Could you, please, answer what page builder you use: Elementor or WPBakery?
Regards
Olga Barlow
Participant
March 3, 2021 at 18:34
Hello,
Thank you for the access. I passed your issue to our developers. Tried to close topics and did not face the problem.
Regards
Olga Barlow
Participant
March 3, 2021 at 18:29
Hello,
You may try NitroPack to improve your Google PageSpeed score https://nitropack.io
Our developers are working on theme speed improvements. We know about this issue and do our best to speed up theme and fix it. Anyway, if you completely unsatisfied with theme speed we are ready to give you refund because we can do nothing before the next major theme update with speed improvements (ap timeline – end of May)
2) I see the following error while trying to check the plugins or open customizer https://gyazo.com/98f0d917b5d96b3c1e6d5aa1bdbbedd1 So, I would recommend you to contact your hosting provider to fix this because theme users much more resources than the default WP theme and issues with the DataBase also slows down the site.
Also, you may try this https://nitropack.io It helps to improve results a lot.
Our developers’ team is working on the theme speed improvements and we’ll release the speed update once it’s ready.
If you are not satisfied with the theme speed we are ready to give you refund.
Regards
Olga Barlow
Participant
March 3, 2021 at 18:08
Hello,
Point is that we are XStore theme support and we can help you only in case issue caused by our theme code. If default WooCommerce functionality does not work even with the default WooCommerce theme Storefront we can do nothing because we do not manage plugin settings and can’t change the plugin code.
So, you can either contact WooCommerce support about this https://wordpress.org/support/plugin/woocommerce/ or submit an additional customization request here.
Would you be so kind to create separate topics for new issues to avoid misunderstanding?
Go to Theme Options > Header builder > Mobile menu > Dropdown Opening Action > On https://prnt.sc/10c9600
Regards
Olga Barlow
Participant
March 3, 2021 at 17:33
Hello,
Our theme should not affect WP Dashboard loading time. Could you enable any default WordPress theme and provide screenshots of the loading time when our theme is activated and when the default WP theme is activated https://prnt.sc/10c8x39 ?
Regards
Olga Barlow
Participant
March 3, 2021 at 17:15
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
March 3, 2021 at 17:10
Hello,
Point is that we don’t have such problem with our test installations. So, something is with your site settings or third-party plugins that you use. If you can’t change settings on the current site then maybe create a staging site (full copy of the existing one) and check it there with the default theme. Reply back with access to your staging site if the problem appears with our theme only.
Regards
Olga Barlow
Participant
March 3, 2021 at 17:05
Hello,
Errors from your changelog are related to your wp-config file, not to theme files.
Also, I don’t see the problem with your Dashboard https://prnt.sc/10c8eyk
Could you, please, provide screenshot of the changes that you did and missed after switching?
Regards
Olga Barlow
Participant
March 3, 2021 at 16:43
Hello,
Check now. We have added a fix in the child theme.
Regards
Olga Barlow
Participant
March 3, 2021 at 16:37
Hello,
1) You are welcome.
2) I see that issue caused by spaces between numbers. Once I remove spaces it displays number ok.
3) What version of the Safari browser do you use? Elementor uses grid for this element and I suppose your version of Safari does not support grid layout https://css-tricks.com/almanac/properties/c/column-gap/#grid-layout-support
Changed grid gap to paddings. Check icons now.
Regards
Olga Barlow
Participant
March 3, 2021 at 15:35
Hello,
Do you mean the position of the elements inside the red rectangle? https://prnt.sc/10c6n7j
You’ll be able to create something similar using Single product builder. If you ask about video on the background – we don’t have such options.
I don’t see mentioned errors on your checkout page. Are you able to reproduce them by yourself? Could you, please, provide us with video of the issue for a better understanding of your actions?
