WP Dashboard access is ok but FTP – nope https://prnt.sc/10c2p37
Check the FTP credentials and provide the correct one.
Regards
Olga Barlow
Participant
March 3, 2021 at 11:51
Hello,
It looks that something was wrong with your DB tables. I had to reset your installation. Reupload product images, please and edit home page according to your needs.
Regards
Olga Barlow
Participant
March 3, 2021 at 11:07
Hello,
Nope, shipping is the default WooCommerce option and our theme should not affect it in any way. You can open the Widgets tab and pin it, switch themes and then open widgets in a new tab and just compare with the previous one and move widgets to correct areas just in few mins.
Regards
Olga Barlow
Participant
March 3, 2021 at 11:04
Hello,
Add the below custom to Theme Options > Custom CSS to avoid scrolling of the cookie notice message
#cookie-notice {
position: absolute;
}
I don’t know the height you want to have for the cookie message, so change it by yourself according to your needs.
Regards
Olga Barlow
Participant
March 3, 2021 at 11:00
Hello,
Clear plugin and browser cache and check again. We updated My account page styles and layout and you see the cached version. If you use Files generator option remove the old file and generate it again.
Regards
Olga Barlow
Participant
March 3, 2021 at 10:59
Hello,
Checked using Chrome and don’t see problem https://gyazo.com/eba9ef04bd2360c07a37704d015a057c
Edge is not the best browser to use and check because it does not support many of the modern CSS styles well and it’s not related to theme but to WooCommerce plugin styles. So, try using Chrome or FF.
Regards
Olga Barlow
Participant
March 3, 2021 at 10:55
Hello,
It was the limit in our theme to avoid loading too large files. We have increased it and the fix will be included in the next theme update.
Take our apologies for the inconvenience you faced but if we add new options we can’t avoid translation of these new strings.
So, after update, you need to follow the docs and Sync your translations of theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Then look for the mentioned strings related to search in the XStore core plugin translation, strings related to My account you could find in theme translation files. Let me know if you still need any help after the mentioned steps.
Regards
Olga Barlow
Participant
March 3, 2021 at 09:55
Hello,
Fixed. Check now.
Regards
Olga Barlow
Participant
March 3, 2021 at 09:31
Hello,
We ask about greater limit to avoid issues with demo content installation. Anyway, if you can’t increase the limit try to install demo content with the existing one. Let me know if you face any errors after the demo content installation.
Go to XStore > Files generator > remove file that you generated. I suppose you are not very familiar with all the elements that theme has, so don’t use this option till you are not sure about the options you check there.
Regards
Olga Barlow
Participant
March 2, 2021 at 18:54
Hello,
Problem caused by WOOF plugin divs. Does plugin have options to add custom selectors to apply filters?
I have added some custom code but it does not fix the issue in all the places. I suppose that you need to contact plugin author and ask him to add compatibility with our theme because we use the customized structure of the shop page.
Regards
Olga Barlow
Participant
March 2, 2021 at 18:09
Hello,
You are welcome.
Regards
Olga Barlow
Participant
March 2, 2021 at 18:09
Hello,
That cart comes from the Multivendor plugin you use https://prnt.sc/10bg683 Not from our theme. So, contact plugin author to find out if you could remove or change it.
Issue was related to cache plugin settings. Check now.
Regards
Olga Barlow
Participant
March 2, 2021 at 17:52
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site to check and help you?
Regards
Olga Barlow
Participant
March 2, 2021 at 17:50
Hello,
We don’t have special option to edit that content. You can change text using theme translation files to change texts.
If you want to change the content you can do this by additional customization only. Copy xstore/woocommerce/loop/no-products-found.php file to child theme and edit it according to your needs.
Regards
Olga Barlow
Participant
March 2, 2021 at 17:31
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
March 2, 2021 at 17:28
Hello,
You are welcome.
Regards
Olga Barlow
Participant
March 2, 2021 at 17:28
Hello,
Our theme does not display map on the checkout page by default. Could you, please, provide us with link to your checkout page for better understanding.
Regards
Olga Barlow
Participant
March 2, 2021 at 17:27
Hello,
Did you update also XStore core plugin?
Provide us with WP Dashboard access to your site.
