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Server error - by Frank30026 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

Frank30026

Participant

February 25, 2021 at 00:07

i dont know whats going on with this theme, i always have problem after fixing others. some of the modules that come with the theme freeze the website until i remove it. a typical example is, im trying to build my homepage, when i add the ajax tabs i cant save the page it save, it gives me server error 500 error. When i delete it from the page it it saves as normal

#276385 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

5 Answers

Robert Hall

Support staff

February 25, 2021 at 10:59

Hi

Contact your hosting provider and ask to set client_max_body_size 20M.

#276439 Copied

Frank30026

Participant

February 27, 2021 at 22:10

They said they use speed lite so it’s not Possible

Secondly the description I used for my categories are displaying on the top page when you open the category.

Third my account page is looking very weird on phone.

the link below is how it shows the account on mobile
https://wisots.com/wp-content/uploads/2021/02/Screenshot-2021-02-27-at-21.13.32.png

2. This i how the categories description shows on top of each category how do i turn that off?
https://wisots.com/wp-content/uploads/2021/02/Screenshot-2021-02-27-at-21.17.46.png

#276907 Copied

Olga Barlow

Support staff

March 1, 2021 at 13:36

Hello,

1) What is the limit that your hosting has for this param?

We’ll fix issue with the mobile version of my account in the next theme update. To fix it before the update download this archive https://dropmefiles.com/Lltmf and place files from this archive to wp-content/themes/xstore with overwriting.

2) If you want to disable that description you can do this from Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position > choose disable.

Regards

#277108 Copied

Frank30026

Participant

March 3, 2021 at 00:18

URGENT HELP
please this is what im experiencing
i cant even log in to the account. Please help because i need to access my dashboard
https://mega.nz/file/A8J1CK4Y#O75wqgJxQBLTqI9h-Hi48oU_-h2_Z-fhrZ2QU8l4rGQ

https://mega.nz/file/QsQ3ECYI#9jtV3WkjAaPx7WMfAEnGOYPSBbBswbqpn_QYsYFkSGk

#277430 Copied

Olga Barlow

Support staff

March 3, 2021 at 17:05

Hello,

Errors from your changelog are related to your wp-config file, not to theme files.
Also, I don’t see the problem with your Dashboard https://prnt.sc/10c8eyk

Regards

#277594 Copied
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