Issues at the buying moment - by Karen Moreira

This topic has 2 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

  • Avatar: Karen Moreira
    Karen Moreira
    Participant
    March 2, 2021 at 19:56

    Hello there,

    I’m having several problems with customers who are unable to finalize their purchase. Sometimes because the shipment calculation doesn’t work, or it doesn’t make it possible to click on the button to proceed.

    In addition, I had an affair with a customer who was unable to view her order linked to her login, after making the purchase.

    What can be done? If I send you the login and password on the private message can you take a look please?

    Thanks in Advance

    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 3, 2021 at 14:09

    Hello,

    I don’t see mentioned errors on your checkout page. Are you able to reproduce them by yourself? Could you, please, provide us with video of the issue for a better understanding of your actions?

    Regards

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