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  lornacrow

  Participant

  February 15, 2021 8:21 am

  Hi, I have recently changed my domain name on my website. But now having trouble updating the royal theme to a new version in the child theme and the WP bakery will not update. More details in the private area. I will not be using old website address.

  Site URL: hidden

  Theme version: 6.1

  WooCommerce version: 3.8.1

  

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  support staff only.

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  Olga Barlow

  Support staff

  February 16, 2021 9:56 am

  Hello,

  What is the Dashboard username? And provide us with FTP access to your site instead of the cPanel.

  Regards

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  lornacrow

  Participant

  February 18, 2021 11:38 pm

  please find the ftp details in private panel. please not that the system sometimes takes a few extra minutes to load in.

  

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  support staff only.

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  Muhammad Zaki

  Support staff

  February 20, 2021 6:53 pm

  Hello!

  We are sorry for the inconvenience.

  I have tried to access the website but it is not reachable for me: https://share.getcloudapp.com/04uJLn4Z

  Can you please try and provide me with the access so I can assist you.

  Thank you!

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