Forum Replies Created

Viewing 30 posts - 10,051 through 10,080 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 20:39

    Hello,

    But I assume that you remove variation manually, don’t you? Because I don’t see the mentioned variations with the sold-out status in the variations list. If your product will have variation with that status you won’t get the product in the list after filtering.
    Besides it’s not related to our theme but to WooCommerce plugin. You can go to Appearance > themes > install and activate Storefront theme, after that add the Filter by attribute widget to sidebar and check. You’ll get the same results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 20:34

    Hello,

    There is no such option. It’s possible to achieve either additional customization of the existing single product layout using child theme or use Single product builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 20:32

    Hello,

    I don’t know how could that be. We don’t have any problem with the flag https://gyazo.com/9fb8f686fe83373ea744152a2314be53
    Try to check from another browser or PC.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 20:21

    Hello,

    That is not related to our theme but to WooCommerce plugin and attributes of the woocommerce_template_loop_add_to_cart function that we use to display add to cart button.
    If you want to change it you can copy the mentioned function to child theme and edit it according to your needs https://wp-kama.ru/plugin/woocommerce/function/woocommerce_template_loop_add_to_cart

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 19:44

    Hello,

    Glad to hear that you sorted it out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 19:43

    Hello,

    1) We do really sorry that it happened and we fixed it ASAP once found the issue. Anyway, the WordPress system does not allow just to move images to other folders especially if images were uploaded for specific products. We would like to get this back but we don’t have the solution on how to implement this at this moment. Anyway, we did not remove images, it was just uploaded to the wrong month folder it does not affect customers’ frontend in any way.

    2) WP Dashboard access is incorrect. Please, provide us with the correct WP Dashboard and FTP access and we’ll get back to the previous layout using child theme.

    3) Waiting for correct WP Dashboard access to your site, credentials you provided do not work https://gyazo.com/fb86a3cbf985f65fbf37ed18809d9894

    4) Ok, we took it into account. We’ll improve this in the next theme updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 19:24

    Hello,

    FTP is ok, thanks. But did you remove the product? Could you provide us with link to product that has the mentioned issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 19:21

    Hello,

    Unfortunately, we don’t have options to speed up the Revolution slider, we are not plugin developers.
    Besides slider images are missing https://prnt.sc/10d3cgs probably you removed them. So, edit your slider and upload images for your slides.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 19:06

    Hello,

    The images that you provided are broken. Anyway if you want to disable the sidebar on the shop page go to Theme Options > WooCommerce > Shop > Shop page layout > choose the layout without sidebar.

    To edit the Mega menu go to Static blocks > edit it using Elementor and change the demo links to the real one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 18:23

    Hello,

    Could you, please, tell me what settings do you edit that you need to go to another page? Maybe provide screenshot or short video using Gyazo gif tool for better understanding. Because I don’t have a blank page while editing options using the customizer. Could you, please, provide us with temporary WP Dashboard access to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 18:20

    Hello,

    I’m sorry but our theme is not empty. Did you saw the number of options under XStore > Theme Options? I suppose you just did not check that. Provide us with link to your site and explain in more detail what pages are missing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 18:18

    Hello,

    Yes, we also very upset by the situation but at this moment we can do nothing.
    You can submit refund request here https://themeforest.net/refund_requests/new
    Our developers work on the improvements of the framework that we use for Theme Options. We have many options and it is one of the reasons of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 18:16

    Hello,

    1) Go to Settings > Permalinks > Choose the Post name type of the permalinks.
    2) After that provide screenshot of the Authorized redirect URI that you used https://prnt.sc/10d26mv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 18:12

    Hello,

    We don’t have the mentioned error with this plugin on our test instalaltions. Could you, please, provide us with error log? Or provide us with WP Dashboard and FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 18:11
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 18:09

    Hello,

    Take my apologies for the delay in answering. Go to Theme Options > Header builder > edit Search element and choose the Full-width type.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 17:56

    Hello,

    Could you, please, go to Appearance > Themes > install and activate Storefront theme for a few mins and check what results do you get when the default theme is enabled? Switch back to XStore after that. Provide screenshot of the testing with the default theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 17:54

    Hello,

    1) Don’t forget to close the rules https://prnt.sc/10d1m7c !
    2) Use media queries to change the height depending on device width, for example

    @media (max-width:1180px) and (min-width:570px){
        .cookies-not-set .template-container {
            top: 120px;
        }
    }
    @media (max-width:569px){
        .cookies-not-set .template-container {
            top: 150px;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 17:35

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 17:34

    Hello,

    Unfortunately, it’s not possible with the existing HTML structure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 16:27

    Hello,

    Don’t enable this option https://prnt.sc/10d06ct if Lazy loading option is enabled in Theme Options > Speed optimization. Once of them should be disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 16:23

    Hello,

    I don’t see any problem with the admin bar on the home page for our user https://gyazo.com/7d17720d5b25486200bc468c0370adea

    Make sure that toolbar is enabled in your profile settings https://prnt.sc/10d04qo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 16:09

    Hello,

    There was no other way to fix the issue with the DB, unfortunately. We could try to export your previous content if you have backup. Do you have backup?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 16:07

    Hello,

    Did you copy file content at the moment when you had the blank page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 15:57

    Hello,

    I asked about FTP access to your WordPress installation, not just WP Dashboard. We need to check files code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 15:04

    Hello,

    If you want to change the current header it requires additional customization of the PHP files. If you have appropriate skills you can use child theme for this purposes or submit customization request here.

    To make the suggested header transparent and show it over the content requires only minor CSS changes and I’ll be able to help you with them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 14:53

    Hello,

    1) Just add the custom code https://gyazo.com/ad80e71fe614012c73090ddf62cecd7b
    2) Add margin for row or column in places where you need that https://gyazo.com/8e3fa2f0c4027745b1ef8092edab8f0e
    That’s all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 11:23

    Hello,

    If price filter works the same way even with the default theme we can do nothing. Try to edit products that do not appear in the results press update the product. Check it this product appear after filtering. If product update does not help then contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 11:09

    Hello,

    Install Loco Translate plugin. After that go to Loco Translate > Plugins > XStore core plugin > Sync translation https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and translate the menu string.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 4, 2021 at 11:06

    Hello,

    We need access to your WP installation files to edit the code of theme and xstore core plugin. Contact your hosting provider to get FTP/SFTP access or any alternative way to get access to WP installation files.

    Regards

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Viewing 30 posts - 10,051 through 10,080 (of 30,391 total)
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