Hello,

1) We do really sorry that it happened and we fixed it ASAP once found the issue. Anyway, the WordPress system does not allow just to move images to other folders especially if images were uploaded for specific products. We would like to get this back but we don’t have the solution on how to implement this at this moment. Anyway, we did not remove images, it was just uploaded to the wrong month folder it does not affect customers’ frontend in any way.

2) WP Dashboard access is incorrect. Please, provide us with the correct WP Dashboard and FTP access and we’ll get back to the previous layout using child theme.

3) Waiting for correct WP Dashboard access to your site, credentials you provided do not work https://gyazo.com/fb86a3cbf985f65fbf37ed18809d9894

4) Ok, we took it into account. We’ll improve this in the next theme updates.

Regards

Hello,

Unfortunately, we don’t have options to speed up the Revolution slider, we are not plugin developers.
Besides slider images are missing https://prnt.sc/10d3cgs probably you removed them. So, edit your slider and upload images for your slides.

Regards

Hello,

Could you, please, tell me what settings do you edit that you need to go to another page? Maybe provide screenshot or short video using Gyazo gif tool for better understanding. Because I don’t have a blank page while editing options using the customizer. Could you, please, provide us with temporary WP Dashboard access to check?

Regards

Hello,

Yes, we also very upset by the situation but at this moment we can do nothing.
You can submit refund request here https://themeforest.net/refund_requests/new
Our developers work on the improvements of the framework that we use for Theme Options. We have many options and it is one of the reasons of the issue.

Regards

Hello,

We don’t have the mentioned error with this plugin on our test instalaltions. Could you, please, provide us with error log? Or provide us with WP Dashboard and FTP access to your site?

Regards

Hello,

Take my apologies for the delay in answering. Go to Theme Options > Header builder > edit Search element and choose the Full-width type.

Regards

Hello,

1) Don’t forget to close the rules https://prnt.sc/10d1m7c !
2) Use media queries to change the height depending on device width, for example

@media (max-width:1180px) and (min-width:570px){
    .cookies-not-set .template-container {
        top: 120px;
    }
}
@media (max-width:569px){
    .cookies-not-set .template-container {
        top: 150px;
    }
}

Regards

Hello,

Unfortunately, it’s not possible with the existing HTML structure.

Regards

Hello,

I don’t see any problem with the admin bar on the home page for our user https://gyazo.com/7d17720d5b25486200bc468c0370adea

Make sure that toolbar is enabled in your profile settings https://prnt.sc/10d04qo

Regards

Hello,

Did you copy file content at the moment when you had the blank page?

Regards

Hello,

If you want to change the current header it requires additional customization of the PHP files. If you have appropriate skills you can use child theme for this purposes or submit customization request here.

To make the suggested header transparent and show it over the content requires only minor CSS changes and I’ll be able to help you with them.

Regards

Hello,

If price filter works the same way even with the default theme we can do nothing. Try to edit products that do not appear in the results press update the product. Check it this product appear after filtering. If product update does not help then contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

Regards

Hello,

We need access to your WP installation files to edit the code of theme and xstore core plugin. Contact your hosting provider to get FTP/SFTP access or any alternative way to get access to WP installation files.

Regards

Hello,

Theme Options adjust global options of theme, it’s not options for every separate page. That’s why you are redirected to main site url while opening theme options. But if you click on WooCommerce > Product catalog section for example you’ll be redirected to shop page to see your changes on the shop page. Do you have issues with this redirect?

Could you provide us with temporary WP Dashboard access?

Regards

Hello,

Try to install Contact Form 7 plugin and create form using Contact form 7. Do you also get the error? Could you check the mail server error log?

Regards