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Problem with image gallery/sale badge and image swap

This topic has 6 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

Amaurydubois

Participant

March 2, 2021 at 10:05

Hi

I have 3 problems:

1) I have a problem with the display of the image gallery, all the images are placed one below the other, there is no gallery / slider
2) The “sale” badge is displayed below the images

Check here: https://youtu.be/jJmg263OcDM
Link: https://www.shop.akcustom.be/produit/pele-mele-photos-carrees-15/

3) The effect of the images swap produced in the shop pages does not work correctly

Check here: https://youtu.be/DUQGJ7Pa278
Link (slow): https://www.shop.akcustom.be/categorie-produit/textile/homme/

Thank you

#277278 Copied Theme version: 7.2.5

5 Answers

Olga Barlow

Support staff

March 3, 2021 at 17:15

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#277596 Copied

Amaurydubois

Participant

March 3, 2021 at 17:19

Hello,

Check “private content here”

Thank you

Please contact administrator
for this information.

#277598 Copied

Rose Tyler

Support staff

March 4, 2021 at 14:20

Hello,

Please check wp-admin access, we can’t log in.

Regards

#277737 Copied

Amaurydubois

Participant

March 4, 2021 at 19:07

Hi,

Please try again

Please contact administrator
for this information.

#277799 Copied

Olga Barlow

Support staff

March 5, 2021 at 09:25

Hello,

1) You use the Elementor builder to create the layout of the single product, so Theme Options does not work for the product gallery in this case. You need to use default WooCommerce templates for the product images and default WooCommerce gallery. I followed the instructions described here https://xstore.helpscoutdocs.com/article/97-support-of-the-woocommerce-additional-variation-images-plugin
Check the product gallery now.

2) Check now.

3) Check now.

Regards

#277868 Copied
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Problem with image gallery/sale badge and image swap

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