Hello,

We have already released theme update. Please, update the theme to version 7.2.6 and the core plugin to version 3.2.6.
If you still have the mentioned issue after the update then provide us with WP Dashboard and FTP access.

Regards

Hello,

Take my apologies for the delay in answering. We released the new update and it caused the delay. I’m very sorry.

I checked your home page and don’t see any problem https://gyazo.com/ba4cb34debdb32f1ef820aa03fad2a7f
What banner do you want to remove?

Regards

Hello,

We don’t have deal with the server settings. We are able to help you only in case error appears in theme files. You may try to submit request to the WPKraken team. But server settings are the hosting provider supoort responsibility.

Regards

Hello,

Do you see these errors even after the update to version 7.2.6 of our theme?
Clear the cache and check again. If you still have the mentioned errors then provide us with WP Dashboard and FTP access to your site.

Regards

Hello,

Please, numerate your questions or create separate topics for the separate issues!

1) I don’t see the problem with the Static Block editing.
4) To update bundled plugins follow the documentation https://www.8theme.com/documentation/xstore/plugins/plugins-update/ . Theme purchase code does not work for the bundled plugins.
5) If you use WPRoket Lazy loading for the images https://prnt.sc/10nd8g6 then don’t enable the built-in Lazy loading option (Theme Options > Speed optimization > Images loading type > choose Default).
6) You can’t use “shop” for the product category slug https://gyazo.com/74eff6bc562929ac7008af762f0ad373 It’s not related to the theme but to the WooCommerce plugin.
7) Translate XStore core plugin to translate size guide text. To translate wishlist and compare go to YITH > Wishlist > translate strings. Do the same for Compare.

Regards

Hello,

We don’t have order-details.php file in the parent theme. Child theme includes 3 files only from start (functions.php, screenshot.png, style.css). So, contact the person who copied that file to your child theme and ask him to update file and move his changes to the updated file. We are able to help you with issues related strictly to parent theme files, we are not responsible for the customization you do in your child theme.

Regards

Hello,

1) Appereance>Customize>Woocommerce (Shop)>Products Catologue>default sorting works for the shop page, it was missing, so https://gyazo.com/c71fa97955ec3993c840165b3bef08c0 So, I installed it. This sorting works.

2) Elementor displays that order is available on frontend only https://prnt.sc/10nbla8
I checked the order with the default WooCommerce theme – https://prnt.sc/10nbqrc and with our theme – https://prnt.sc/10nbrhn and don’t see the difference, so everything works according to Elementor settings. So, if you want to get another result then contact Elementor plugin support.

Regards

Hello,

Check now, please. We have added fix to the child theme.

Regards

Hello,

Update PHP to version 7.3. or 7.4 and provide us with WP Dashboard and FTP access to your site. Our theme does not have compatibility issues. So, we need to check your site in more detail.

Regards

Hello,

Yes, sure. Reply back with access once you move site to production and we’ll help you.

Regards

Hello,

You can add the below code to child theme functions.php and create tagline shortcode

/**
 * Output site tagline.
 * [site_tagline]
 */
function eth_output_site_tagline_func() {
    return get_bloginfo( 'description' );
}
add_shortcode( 'site_tagline', 'eth_output_site_tagline_func' );

After that add the shortcode to the header https://prnt.sc/10m921r

Regards

Hello,

I found that issue caused by permalinks settings. Use Post name instead of the Plain type https://prnt.sc/10m7tux and then everything works ok.

Regards

Hello,

We are very sorry that you faced inconvenience using our theme. We did all we could from our side. At this moment we don’t have more options to make theme faster. We are ready to give you refund. You can submit a refund request here https://themeforest.net/refund_requests/new

Regards

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > Sidebar Position For Mobile > choose the Bottom > Save settings, after that choose Off-canvas again and Save settings. Clear plugin and CDN cache and check if the filter icon appears after that.

Regards

Hello,

Take my apologies for the delay in answering.
Do you want to hide button and price for the grid view only and for one Elementor Product element on the page or for all the product elements and no matter if this is the list or grid type of view?

To enable short description use the element settings https://prnt.sc/10m6ddo
To display SKU you can use WooCommerce hooks https://www.businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/ and add the below code to child theme functions.php

/**
* Adds product SKUs
**/
function ettheme_shop_display_skus() {

global $product;

if ( $product->get_sku()) {
echo '<div class="product-meta">SKU: ' . $product->get_sku() . '</div>';
}
}
add_action( 'woocommerce_after_shop_loop_item_title', 'ettheme_shop_display_skus', 9 );

Regards