Hello,

You provided FTP access to empty directory https://prnt.sc/10o73ys
We need access to your WP installation.

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Hello,

Provide us with WP Dashboard access. We’ll check and help you.

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Hello,

Theme updated. Check now.

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Hello,

Issue appears if child theme is enabled. We missed that.
So, I added the below code to Theme Options > Custom CSS

#cookie-notice {
    left: auto;
    min-width: 1px;
}
#cookie-notice .cn-button {
    margin-top: 20px;
}

And we’ll fix it in the next theme update for the child theme too.

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Hello,

Provide us with correct WP Dashboard access to your site to check.

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Hello,

If you want to get refund you need to submit refund request here https://themeforest.net/refund_requests/new
We’ll check it and accept.

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Hello,

Try to disable third-party plugins that you use. Maybe one of them causes the issue.

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Hello,

You have warnings in the error logs, so they need to study these warnings to help you. Warnings do not appear if everything is ok.
https://blogpros.com/blog/2018/10/fixing-database-connection-error

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Hello,

I checked your support conversation. Ignore ajax-filters.min.js file, fixes that we made there were included in the theme update and you don’t need to copy it anywhere. Copy just code from the child theme functions.php. As I can see you have already done that for the https://bla.co.nz/

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Hello,

Issue caused by the custom code in your child theme style.css

.woocommerce .page-wrapper {
    display: flex; 
    flex-direction: column;
}

Remove that code and products are ok. What did you try to implement using that code?

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Hello,

Check the password that you provided https://prnt.sc/10o1t1x
We can’t connect.

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Hello,

1) I see a lot of issues about mixed content https://prnt.sc/10o06ok Contact your hosting provider and ask them install SSL correctly and fix the mentioned errors.
We need FTP access to your site to check the issue with the Brands position in the sidebar in more detail.
2) Do you mean categories widget title and separators between categories? Or what exactly do you want to make in the sidebar like on the screenshot?

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Hello,

Take my apologies for the delay in answering. I checked the staging site and compared request time with the default theme https://gyazo.com/294bb5facc9c771514a3fde31169c1a6 (1.6s) and with our theme https://gyazo.com/2e74fc934a6f8949a97705ae8b3a56a4 (1.7s, sometimes up to 2.3s)
Our theme request time is longer a little bit but it’s not 4s. Our theme comes with a number of additional options like variation swatches, quick view, grid/list switcher etc but default theme does not and the default theme does not reinit it after filtering, so it takes less time to get results.

At this moment our developers are working on the Customizer speed improvements for the new update and once we finish it we’ll start additional improvements to the frontend speed.

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Hello,

Take our apologies for the delay in answering. Check translations now. Let me know if you still have any strings without translation.

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Hello,

We have installed cache plugin and set the necessary settings.
Before – https://prnt.sc/10nihbm https://gtmetrix.com/reports/www.bazz.digita.org/YHDxVZql/
After – https://prnt.sc/10nihzj https://gtmetrix.com/reports/www.bazz.digita.org/Xz2xnq5v/

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