Hello,

1) I don’t see problem with the menu on the home page https://gyazo.com/2ba8d42ac62a56512c5a384da1c40a01
2) You can enable Elementor to edit Static Blocks if Elementor is your main page builder https://www.8theme.com/documentation/xstore/support/static-blocks/
We have video tutorials how to create mega menu using static blocks but use Elementor to create mega menu content instead of the WPBakery https://youtu.be/f07MBdnFPfk

Let me know if you need any other guidelines.

Regards

Hello,

It could be related to changes you made in the child theme.
1) Provide us with FTP access to your site
2) Log in to your Cloudflare account https://prnt.sc/10o7pm8 to allow us to clear the CDN cache.

Regards

Hello,

You provided FTP access to empty directory https://prnt.sc/10o73ys
We need access to your WP installation.

Regards

Hello,

Provide us with WP Dashboard access. We’ll check and help you.

Regards

Hello,

Theme updated. Check now.

Regards

Hello,

Issue appears if child theme is enabled. We missed that.
So, I added the below code to Theme Options > Custom CSS

#cookie-notice {
    left: auto;
    min-width: 1px;
}
#cookie-notice .cn-button {
    margin-top: 20px;
}

And we’ll fix it in the next theme update for the child theme too.

Regards

Hello,

Provide us with correct WP Dashboard access to your site to check.

Regards

Hello,

If you want to get refund you need to submit refund request here https://themeforest.net/refund_requests/new
We’ll check it and accept.

Regards

Hello,

Try to disable third-party plugins that you use. Maybe one of them causes the issue.

Regards

Hello,

You have warnings in the error logs, so they need to study these warnings to help you. Warnings do not appear if everything is ok.
https://blogpros.com/blog/2018/10/fixing-database-connection-error

Regards

Hello,

I checked your support conversation. Ignore ajax-filters.min.js file, fixes that we made there were included in the theme update and you don’t need to copy it anywhere. Copy just code from the child theme functions.php. As I can see you have already done that for the https://bla.co.nz/

Regards

Hello,

Issue caused by the custom code in your child theme style.css

.woocommerce .page-wrapper {
    display: flex; 
    flex-direction: column;
}

Remove that code and products are ok. What did you try to implement using that code?

Regards

Hello,

Check the password that you provided https://prnt.sc/10o1t1x
We can’t connect.

Regards

Hello,

1) I see a lot of issues about mixed content https://prnt.sc/10o06ok Contact your hosting provider and ask them install SSL correctly and fix the mentioned errors.
We need FTP access to your site to check the issue with the Brands position in the sidebar in more detail.
2) Do you mean categories widget title and separators between categories? Or what exactly do you want to make in the sidebar like on the screenshot?

Regards

Hello,

Take my apologies for the delay in answering. I checked the staging site and compared request time with the default theme https://gyazo.com/294bb5facc9c771514a3fde31169c1a6 (1.6s) and with our theme https://gyazo.com/2e74fc934a6f8949a97705ae8b3a56a4 (1.7s, sometimes up to 2.3s)
Our theme request time is longer a little bit but it’s not 4s. Our theme comes with a number of additional options like variation swatches, quick view, grid/list switcher etc but default theme does not and the default theme does not reinit it after filtering, so it takes less time to get results.

At this moment our developers are working on the Customizer speed improvements for the new update and once we finish it we’ll start additional improvements to the frontend speed.

Regards