Error establishing a database connection

This topic has 14 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: rameez
    rameez
    Participant
    March 12, 2021 at 11:13

    HI some times when I do changes in page and update its gives me below error please let me know how can i solve it

    https://prntscr.com/10jlk4i

    13 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 12, 2021 at 13:33

    Hello,

    You need to contact your hosting provider about this issue.
    Ask them to check and also provide server error logs. Error logs will explain what causes that issue.

    Regards

    Avatar: rameez
    rameez
    Participant
    March 12, 2021 at 18:50

    I have installed xstore on stagging and my live website using other theme i never got this error on my live site so i think its related to theme

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2021 at 09:20

    Hello,

    A lot of our customers use XStore without any problem. To be able to give you a solid reply, we need to get information from your server error log.
    As a rule, such problems independent of the theme and can be solved from the server-side. Please contact your hosting provider about this issue.

    Regards

    Avatar: rameez
    rameez
    Participant
    March 14, 2021 at 09:42

    HI they have provide me this log let me know if this is helpful for you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 15, 2021 at 11:07

    Hello,

    Issue is related to server settings, not to theme files. So, ask them to check the issue in more detail and fix the problem.

    Regards

    Avatar: rameez
    rameez
    Participant
    March 16, 2021 at 06:24

    can you guide me to fix it hosting provider not able to identify it…I can pay for it

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 16, 2021 at 18:01

    Hello,

    We don’t have deal with the server settings. We are able to help you only in case error appears in theme files. You may try to submit request to the WPKraken team. But server settings are the hosting provider supoort responsibility.

    Regards

    Avatar: rameez
    rameez
    Participant
    March 17, 2021 at 08:02

    My hosting providers are inmotion they checked multiple times and ensure me that all database and server settings are correct……do you think it can be plugin issue since it mostly come when editing through Wpbakery page builder

    https://prnt.sc/10l6rwc

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 17, 2021 at 12:49

    Hello,

    You have warnings in the error logs, so they need to study these warnings to help you. Warnings do not appear if everything is ok.
    https://blogpros.com/blog/2018/10/fixing-database-connection-error

    Regards

    Avatar: rameez
    rameez
    Participant
    March 18, 2021 at 08:34

    but it can be due to plugin too above article also states that since inmotion team have checked multiple times and my other website is working fine on same server

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 18, 2021 at 12:20

    Hello,

    If some plugin requires more resources than your server allows you can also face the mentioned issue. Full server error logs should explain what resources are reached. You provided just a limited part of the error messages, I can just see that error is not related to theme files.

    Regards

    Avatar: rameez
    rameez
    Participant
    March 18, 2021 at 17:00

    ok so what should i say them so they can provide full logs ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 19, 2021 at 16:36

    Hello,

    Theme support is able to help you with Theme options and errors that are related to our theme files. Issues related to server settings are outside the scope of our support, unfortunately. So, ask them to check the server error logs and tell you the reason of the errors there and fix the issues related to server settings and limits.

    Regards

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