Forum Replies Created

Viewing 30 posts - 9,841 through 9,870 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 11:28

    Hello,

    Problem caused by out of date header.php from the old version of theme in your child theme https://prnt.sc/10ked3z
    Use Settings > Insert headers and Footers to add additional code to head and body instead of using header.php file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 11:20

    Hello,

    Login via FB and Google is not available for the checkout page at this moment. For the My account page only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 11:19

    Hello,

    Do you have a backup with some your data or you want to use the theme with fresh installation? Because WooCommerce area works fine once I try the mentioned import. Check by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 11:12

    Hello,

    Reupload theme and XStore core plugin files to your local installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 11:12

    Hello,

    I checked the mentioned page and don’t see issue anymore https://gyazo.com/a35610c830c0b365143816c76516e352
    Have you sorted it out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 11:06

    Hello,

    Issue was not related to theme but causes by Jetpack plugin https://prnt.sc/10kdyyj
    Once I disabled plugin all the images are in place.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 10:59

    Hello,

    Ok, we took into account that. Thank you for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 10:56

    Hello,

    Have you updated XStore Core plugin to the latest version?
    If you did but still have the error then provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 10:55

    Hello,

    There is no option to change the position of the add to cart in our theme but you may try WooCommerce hooks to change it if you have some PHP skills https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

    Add the below CSS to Theme Options > Custom CSS to change the color

    .single-product-page .product-info .single_add_to_cart_button {
        background-color: #c35d47;
        color: #404040;
    }
    .single-product-page .product-info .single_add_to_cart_button:hover {
        background-color: #404040;
        color: #ffffff !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 10:10

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to help you to move those elements to mentioned area?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 10:07

    Hello,

    Yes, you can just copy wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-functions-ex.php file to production.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 10:06

    Hello,

    I see, ok. Provide us with Wp Dashboard access at least. I can’t find why it does not take the correct translation if I can’t check all the translations and settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2021 at 09:37

    Hello,

    I have followed WPRoket docs https://docs.wp-rocket.me/article/27-using-wp-rocket-on-your-ecommerce-site
    Try again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 18:04

    Hello,

    1) Translate WooCommerce plugin https://prnt.sc/10jtiq5
    2) Add translation for plural forms https://gyazo.com/b4b732c92a930910233f692db4d43371
    3) It displays information that default WooCommerce generates. Anyway, I would recommend you to ask the plugin author in the comments area about this https://codecanyon.net/item/woocommerce-pdf-invoice/5951088/comments to be sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 15:36

    Hello,

    Product categories do not have the option to use different sidebars, unfortunately. They inherit the shop page sidebar. But if your products do not have attributes Filter by these attributes won’t appear. For example like we have for the wedding demo:
    Woman category has filter by size but does not show filter by color https://xstore.8theme.com/demos/wedding/product-category/woman/
    But bouquets category has filter by color but does not show filter by size https://xstore.8theme.com/demos/wedding/product-category/bouquets/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 15:01

    Hello,

    We are waiting for access to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 13:47

    Hello,

    I created 2 separate headers: one with the overlap effect (for the home page, about us page) and another – without overlap for the shop page, products and all the other pages https://prnt.sc/10joprc
    Watch video tutorial about multiple headers https://youtu.be/BpeXfzNwkOc
    Check your product and mentioned pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 13:33

    Hello,

    You need to contact your hosting provider about this issue.
    Ask them to check and also provide server error logs. Error logs will explain what causes that issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 13:29

    Hello,

    What Off-canvas type of the mobile menu do you use? Try to switch to right or left instead of the center https://gyazo.com/95fe2d9b08697f881beaf96a2a77eb0e because the center type uses Ajax to load mobile menu content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 13:23
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 13:12

    Hello

    And? Do you still have problem with images when cache plugin is enabled?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 13:09

    Hello,

    At this moment we have a limited number of settings for that area (WooCommerce > Settings > Account > XStore “My account” page settings). But in the next update, we plan to allow users to choose between classic design and changed one. So, take apologies for this hardcoded version and follow our updates to be able to switch to classic type of the account page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 13:03

    Hello,

    I tried to create page and did not face any problems https://gyazo.com/d983c7ff3c89b0b22da65e0daac22f9c
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 11:44

    Hello,

    That’s strange. Did you use File generator option (XStore > File generator)? Because if you did not choose all the necessary elements and generated styles file it could be the reason of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 11:41

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 11:35

    Hello,

    I don’t know what changes you did in the mentioned file, so can’t tell you exactly. But I meant that you develop our own widget https://developer.wordpress.org/themes/functionality/widgets/ Don’t change the existing one but create your own that will have drop-down instead of the checkboxes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 11:32

    Hello,

    I see, ok. We need to check the settings that you have in the backend and translation files. So, in addition to WP Dashboard access provide also FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 11:26

    Hello,

    Thank you! This time it works. I passed the issue to our developers. I’ll inform you once they fix the warning.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 11:12

    Hello,

    Could you, please, provide us with FTP access to your site? Because we tried to disable third-party plugins to find the reason of the issue and one of plugins (woo-variation-gallery) gave fatal error. We would also recommend to contact plugin author after that because plugin should not make fatal errors no matter if WooCommerce is enabled or disabled, it’s not acceptable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2021 at 10:40

    Hello,

    Take apologies for the @Robert Hall appeal! He is new to our team.
    These links come from WP User Frontend plugin, not from XStore. You can enable Storefront theme and check https://prnt.sc/10jkv9s
    So, we would recommend you contact the plugin author to remove them.
    Or try code below to hide links

    .login#wpuf-login-form+p {
        display: none;
    }

    Regards

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    Viewing 9,870 results - 9,841 through 9,870 (of 30,391 total)
Viewing 30 posts - 9,841 through 9,870 (of 30,391 total)
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