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Error upgrade - by Eugenio Provitera - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

Eugenio Provitera

Participant

February 6, 2021 at 00:29

Hi I try to update the template but I always get error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

I bought a new license, but nothing to do, in addition I had set the font “SIDE” for the entire website, but the theme does not read me more settings is a problem inherent in the theme update?

Thanks in advance

Please, contact administrator
for this information.

#272657 Copied Theme version: .7.2.4

9 Answers

Rose Tyler

Support staff

February 6, 2021 at 08:50

Hello,

If you are using 7.2.4 version, the update to 7.2.4. is not obligatory and can be skipped.
Could you provide temporary wp-admin access? We will take a closer look at the issue with the font.

Regards

#272688 Copied

Eugenio Provitera

Participant

February 6, 2021 at 22:02

yes

Please contact administrator
for this information.

#272828 Copied

Rose Tyler

Support staff

February 7, 2021 at 10:12

Hello,

Connect to your server via FTP and remove wp-content/fonts/lato/ folder. After that go to Theme Options > Typography > re-choose font and save settings.

Regards

#272853 Copied

Eugenio Provitera

Participant

February 7, 2021 at 13:29

Ok seems ok, only from my private area I see another font, for the license how can I do? It always tells me:

Package cannot be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Logically, it doesn’t even update the add-ons linked to my license.

#272872 Copied

Rose Tyler

Support staff

February 7, 2021 at 14:09

Soon we will release a new theme version (within 3-4 days). Try to update XStore then.
If you mean update of plugins, follow this article – https://xstore.helpscoutdocs.com/article/37-plugins-update Try to update via FTP.

Regards

#272878 Copied

Eugenio Provitera

Participant

March 15, 2021 at 12:01

Hello, my site continues to have problems.
I have been waiting for a new version of the theme, but nothing works. The automatic update.

In addition, when I try to enter the Theme Setting, it generates an error

In the php logs it says: PHP message: Connection refused

How can I solve it?

#279352 Copied

Olga Barlow

Support staff

March 15, 2021 at 12:37

Hello,

1) Can’t check your backend https://prnt.sc/10m9k3i using the credentials you provided.
2) Provide us with server error logs to check the reason of the “Connection refused” issue.

Regards

#279357 Copied

Eugenio Provitera

Participant

March 15, 2021 at 15:04

Try now

Please contact administrator
for this information.

#279415 Copied

Olga Barlow

Support staff

March 15, 2021 at 16:43

Hello,

1) You use up to date version. So, wait for the update to check if you still have the errors https://xstore.8theme.com/update-history/
2) Provide us with server error logs to check the reason of the “Connection refused” issue.I suppose issue is related to server limits but we need error log to be sure.

Regards

#279434 Copied
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