You hid it using custom CSS in the child theme https://prnt.sc/10pqt75
I have commented out the mentioned code but it looks that you have some server cache and we can’t apply changes. So, clear the server cache or CDN if you use it and check again.
Regards
Olga Barlow
Participant
March 18, 2021 at 15:45
Hello,
You enabled Single product builder but did not add any element to content to display https://prnt.sc/10p5ncw
So, compose your product or disable the Single product builder and use a built-in product layout.
Regards
Olga Barlow
Participant
March 18, 2021 at 15:40
Hello, @harry
You use the built-in option but the client uses the third-party plugin. So, it’s not the same question as you have.
Regards
Olga Barlow
Participant
March 18, 2021 at 15:37
Hello,
You are welcome.
Copy xstore/js/etheme.min.js file to your production site and clear cache.
Regards
Olga Barlow
Participant
March 18, 2021 at 15:35
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
March 18, 2021 at 14:47
Hello,
Take my apologies for the delay in answering.
It looks that something was wrong with the HTML3 block of the mobile header (like an additional tag or something). I removed the code from that area and added it again and the mobile menu works fine. Clear CDN cache and check.
Regards
Olga Barlow
Participant
March 18, 2021 at 14:26
Hello,
1) Check brands now. (We’ll fix it in the next theme update)
2) Check the sidebar now. (Custom styles were added to child theme style.css)
Regards
Olga Barlow
Participant
March 18, 2021 at 13:36
Hello,
Could you, please, disable the blocking of Ukraine to allow our support to check the mentioned issue, they can’t log in to your Dashboard https://prnt.sc/10p2ne7
Regards
Olga Barlow
Participant
March 18, 2021 at 13:34
Hello,
Please, contact your hosting provider to get FTP or SFTP access. Because if any fatal error appears while we edit file your site will be down and we can’t change anything without FTP.
Regards
Olga Barlow
Participant
March 18, 2021 at 13:32
Hello,
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site? We’ll check if we could do anything to fix compatibility with your variation gallery plugin.
Regards
Olga Barlow
Participant
March 18, 2021 at 13:17
Hello,
Reduce the number of elements on the page/header/footer to reduce the dom structure.
Anyway, take into account that your structure score is not bad – 81%
Regards
Olga Barlow
Participant
March 18, 2021 at 12:20
Hello,
If some plugin requires more resources than your server allows you can also face the mentioned issue. Full server error logs should explain what resources are reached. You provided just a limited part of the error messages, I can just see that error is not related to theme files.
Regards
Olga Barlow
Participant
March 18, 2021 at 12:15
Hello,
Using a Regular license you can create and sell 1 project to a single client. You/your client can’t sell it again and again.
Also, you need to transfer the theme license to your client.
Thank you! I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
March 18, 2021 at 11:45
Hello,
Header builder code is located in the XStore core plugin. You won’t be able to overwrite plugin code using child theme.
Could you, please, provide me mockup of the layout you want to implement and WP Dashboard and FTP access to your site? We’ll try to help you using the method I described.
Regards
Olga Barlow
Participant
March 18, 2021 at 11:42
Hello,
Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
March 17, 2021 at 19:44
Hello,
Check now, please.
Regards
Olga Barlow
Participant
March 17, 2021 at 19:23
Hello,
You need to use the Business type of account while generating the Secret key (Royal > Instagram).
Regards
Olga Barlow
Participant
March 17, 2021 at 19:21
Hello,
Could you, please, give admin permissions for our Dashboard user? We can’t check the backend with existing permissions.
Regards
Olga Barlow
Participant
March 17, 2021 at 19:16
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you?
Regards
Olga Barlow
Participant
March 17, 2021 at 19:09
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
March 17, 2021 at 16:01
Hello,
Do you have backup of your site? Could you, please, restore it and provide us with WP Dashboard and FTP access after that? We’ll check and help you with theme update to detect what was the reason of your issue.
Regards
Olga Barlow
Participant
March 17, 2021 at 15:59
Hello,
Glad to hear that!
I am using “Post name” as the permalink type. This okay?
Yes, because Elementor does not work with the Plain type very ofter.
Regards
Olga Barlow
Participant
March 17, 2021 at 15:02
Hello,
Go to Theme Options > WooCommerce > Shop > Shop page layout > disable Product Added Notification option.
Error is not related to our theme. It’s caused by a missing file of the WooCommerce plugin https://prnt.sc/10o873i and https://prnt.sc/10o8d6g
Your server is slow and probably some file were not copied during update.
I have reinstalled woocommerce. Check now.
Regards
Olga Barlow
Participant
March 17, 2021 at 14:42
Hello,
What about FTP? I can’t check the error without it.
