Error 500 – can't save page updates

This topic has 4 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

  • Avatar: Lene
    Lene
    Participant
    March 17, 2021 at 11:24

    Good day,

    My client has been struggling to update his Testimonials page for over a week now. I have made a number of changes to server settings, deactivated plugins, renamed the .htaccess among other things but the issue persists. WP, themes and plugins are all up to date, server meets minimum requirements.

    Kindly assist.

    Regards, Lene

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 17, 2021 at 13:23

    Hello,

    I see [/home/drwheatgrassco/public_html/wp-content/plugins/elementor/includes/autoloader.php::294] require(): read of 2209 bytes failed with errno=12 Cannot allocate memory
    Probably you reached the PHP memory limit. Try to increase the PHP memory limit.

    Also, tell me what permalinks type do you use?

    Regards

    Avatar: Lene
    Lene
    Participant
    March 17, 2021 at 15:41

    Hi Olga,

    Thank you so much, I seem to have overlooked the PHP memory error earlier. I have increased my PHP limit to 512MB and this seems to have resolved the issue now. I can update and save the page without error.

    I am using “Post name” as the permalink type. This okay?

    I appreciate the quick response, thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 17, 2021 at 15:59

    Hello,

    Glad to hear that!

    I am using “Post name” as the permalink type. This okay?

    Yes, because Elementor does not work with the Plain type very ofter.

    Regards

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