Take our apologies for the delay. I’ll do my best to speed up the process.
I have enabled notification about answers. Let me know if you get notification about this answer to your email.
Regards
Olga Barlow
Participant
April 27, 2021 at 10:13
Hello,
It looks that your site has issues with the jQuery and it’s not related to theme becasue even if we enable the default WP theme we get the same. Could you, please, provide us with server error logs? Do you have any server settings that could limit or cache old jQuery?
Regards
Olga Barlow
Participant
April 27, 2021 at 09:48
Hello,
Could you, please, provide us with link to page where you have the mentioned issue with the slider. What element do you use there?
Regards
Olga Barlow
Participant
April 27, 2021 at 09:47
Hello,
You are welcome.
Regards
Olga Barlow
Participant
April 27, 2021 at 09:44
Hello,
Change permissions of our user to admin, please. We don’t have access to theme options https://prnt.sc/124w75c
Regards
Olga Barlow
Participant
April 27, 2021 at 09:42
Hello,
It’s not possible that you get 500 error and don’t have any errors in the server error log!
Allow access to file that you sent.
Regards
Olga Barlow
Participant
April 27, 2021 at 09:37
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
April 26, 2021 at 19:57
Hello,
Ok, sure.
Regards
Olga Barlow
Participant
April 26, 2021 at 19:56
Hello,
Provide us also with FTP access to your site to check the child theme code?
Regards
Olga Barlow
Participant
April 26, 2021 at 19:53
Hello,
I can’t tell you exact date at this moment but we are working hard to finish it ASAP.
Regards
Olga Barlow
Participant
April 26, 2021 at 19:51
Hello,
Try to disable cache plugin at all for some time and check if you have this issue while cache plugin is disabled.
Regards
Olga Barlow
Participant
April 26, 2021 at 19:50
Hello,
Could you, please, provide video of the issue for better understanding? What exactly do you change: backgrounds, padding or add new elements?
And WooCommerce page status still displays 70. Set to 120-180.
Regards
Olga Barlow
Participant
April 26, 2021 at 10:59
Hello,
Could you please, check if the mentioned option works fine with the default WooCommerce theme? Do the backup of widgets and Theme Options before theme switching. Then go to Appearance > Install and activate Storefront theme > check the issue. Do you see the issue with shipping when the default theme is activated?
Switch back to XStore.
Regards
Olga Barlow
Participant
April 26, 2021 at 10:53
Hello,
Could you please, check if the mentioned option works fine with the default WooCommerce theme? Go to Appearance > Install and activateactivtae Storefront theme > check the issue. Are you able to add product without problems when the default theme is activated?
Switch back to XStore. Do the backup of widgets and Theme Options before switching.
Regards
Olga Barlow
Participant
April 26, 2021 at 10:50
Hello,
You are welcome. If all the other sites use the same version of theme and XStore core plugin then just copy the mentioned file to these sites. Or edit xstore/theme/theme-setup.php, find add_theme_support( 'post-thumbnails', array('post', 'page', 'product', 'etheme_portfolio') );
and replace with add_theme_support( 'post-thumbnails' );
Regards
Olga Barlow
Participant
April 26, 2021 at 10:46
Hello,
Contact your hosting provider and ask to provide server error logs. Share us link to the server error logs file. I suppose that issue is related to server settings and log file helps to understand which settings you need to fix.
Regards
Olga Barlow
Participant
April 25, 2021 at 05:37
Hello,
Ok, sure.
Regards
Olga Barlow
Participant
April 23, 2021 at 15:51
Hello,
Provide us with FTP access to your site. We need to check the issue in more detail.
Regards
Olga Barlow
Participant
April 23, 2021 at 15:49
Hello,
We did not use that plugin. We are theme developers, so we study theme options more than third-party plugins.
Regards
Olga Barlow
Participant
April 23, 2021 at 15:35
Hello,
Very likely July-August.
Regards
Olga Barlow
Participant
April 23, 2021 at 15:29
Hello,
Try to disable the combine CSS styles option in the cache plugin that you use and check if it helps.
Regards
Olga Barlow
Participant
April 23, 2021 at 15:28
Hello,
Try to disable the combine CSS styles option in the cache plugin that you use.
I have enabled all the possible optimization options in our theme. We don’t have any additional settings to make it faster at this moment. We are working on major theme update that improve the page speed but it will be available in the summer only. So, at this moment I could offer you only refund https://themeforest.net/refund_requests/new if you are not satisfied with theme speed.
Regards
Olga Barlow
Participant
April 23, 2021 at 11:33
Hello,
Thank you. This time it works. I passed your issue to our developers. I’ll inform you once they fix the issue. We have a lot of requests during these days, so take our apologies for the possible delay.
Regards
Olga Barlow
Participant
April 23, 2021 at 11:27
Hello,
Sorry, I just did not understand your first request correctly. Now, everything is clear once you described it in detail and added screenshots.
1), 2) Use the below code
.content-article a, .tab-description a {
font-size: 18px;
color: #266391;
}
.content-article a:hover, .tab-description a:hover {
color: #286A9C;
}
3), 4) Use the below code
.single-tags a,.product_meta .tagged_as a {
color: #266391;
font-weight: bold;
}
