Email Customizer isn’t working on User Password Reset

This topic has 2 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: USSH
    April 25, 2021 at 20:57


    We are getting a plain text email when sending a new password request and not the email template from the email customizer. How can we use the email templates so this email format looks like the other templates?

    Someone has requested a password reset for the following account:

    Site Name: US Supply House

    Username: hotdogoneright

    If this was a mistake, ignore this email and nothing will happen.

    To reset your password, visit the following address:

    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 27, 2021 at 09:37


    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?


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