Forum Replies Created

Viewing 30 posts - 8,971 through 9,000 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2021 at 08:38

    Hello,

    Find the following custom code

    .single-product .et_product-block del, .product-content .price del {
        font-size: 16px;
        color: #B5B5B5;
        font-weight: bold;
        margin-top: 5px;
        margin-left: 10px;
    }

    and replace with

    .single-product .et_product-block .product_title + .price > del, .product-content .price del {
        font-size: 16px;
        color: #B5B5B5;
        font-weight: bold;
        margin-top: 5px;
        margin-left: 10px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 22:41

    Hello,

    Can’t connect to your FTP. Please, check the username and pass and provide the correct one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 22:19

    Hello,

    We don’t have such layout for the product card. It’s possible to implement with additional customization, you can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 22:16

    Hello,

    Do you use any cache plugin or CDN? Could you, please, provide us with link to your product and temporary WP Dashboard access to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 22:14

    Hello,

    No, the image won’t be larger than the card because card block width is limited by the number of columns per row.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 22:07

    Hello,

    Thank you for using our theme. Could you, please, provide us with your purchase code in the Private content area? We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 21:41

    Hello,

    Oh, sorry for the misunderstanding. Try only of the solutions described here https://blog.hubspot.com/website/best-table-of-content-wordpress-plugins

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 21:31

    Hello,

    WooCommerce has the following statuses for the emails https://prnt.sc/11w0o6c There is no special option to add the new one. Status on the template you can choose in the Email type settings https://prnt.sc/11w0vtn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 21:18

    Hello,

    What plugin did you install that caused the mentioned issue? I have imported Niche market demo options, check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 19:24

    Hello,

    Provide us with WP Dashboard access to check why you don’t have Brands permalinks settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 19:22
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 19:10

    Hello,

    Fixed. The fix was made in xstore/theme/theme-setup.php if you need it for another site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 18:21

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 17:45

    Hello,

    I installed cache plugin and got much better results.
    Before – https://gtmetrix.com/reports/www.testshop.publiwebs.com.co/5sqRLRUk/
    After – https://gtmetrix.com/reports/www.testshop.publiwebs.com.co/srj4numy/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 17:21

    Hello,

    You have some kind of server cache or problem with the server because one function that check requirements ( ini_get( ‘max_execution_time’ ) ) gives different result at different pages of your admin panel, on pages of our settings it displays 300 https://prnt.sc/11vhahv butr other pages, including WooCommerce > Status displays 70 https://prnt.sc/11vhetk
    So, contact your hosting provider to find out why that happens.
    Also, you have a lot of gzip errors https://prnt.sc/11vgzbu Ask your hosting provider to fix that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 16:13

    Hello,

    Here is your shop page – http://stagingdowntoearthoils.online/shop/
    Number of colkumns you can change in Appearance > Customizer > WooCommerce > Product catalog > change numkber products per row.
    All the other mentioned pages created. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 09:42

    Hello,

    Did you make any manipulations with the DataBase? Did you or your hosting provider restore the DB?
    Did you import demo content again? Settings could not return back if you did not make any of the things described above.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 09:26

    Hello,

    Glad to hear that you sorted it out. Not all the bundled plugins support PHP 8.0 at this moment, so use 7.4.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 09:25

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 09:12

    Hello,

    Do you want to change the color of the links/tag links inside the post and product content or color of the products/posts titles? Because code that I provided is for the products/posts titles only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 09:10

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 09:07

    Hello,

    Take my apologies for the delay in answering because of the number of requests during these days.
    We can’t log in to your dashboard using credentials that you provided https://prnt.sc/11uuccq
    FTP is ok and I see that you made a lot of changes in the child theme.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 08:50

    Hello,

    The fatal error appears because of your changes in child theme https://prnt.sc/11utpui
    We are not responsible for changes that you do in the child theme, so check the code that you added there https://prnt.sc/11utpui
    Do you have the mentioned fatal error when enabling the parent theme?

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2021 at 08:31

    Hello,

    1) If you want to use the Polylang plugin for the WooCommerce you need an additional addon. See the FAQ section: https://wordpress.org/plugins/polylang/#faq
    Did you remove the Polylang WooCommerce plugin?

    2) Problem with transaltion is related to your Locale. You set es_CO https://prnt.sc/11ut6ax but created transltion files for the royal-es_ES. So, it won’t work. Create translation files also for the royal-es_CO.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 18:23

    Hello,

    I have changed some cache plugin settings and GTmetrix speed result test is improved https://gtmetrix.com/reports/sl.atacadoatalaia.com.br/PdegAoEd/
    Pingdom tool displays the great result https://tools.pingdom.com/#5e3d5c8a4c400000
    You can also improve size of some images using Tinypng optimization tool https://tinypng.com/ , check an example of optimization one of images that you use for the slider https://prnt.sc/11t7zu6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 17:05

    Hello,

    Provide us with WP Dashboard and FTP access to your site and link to the page where you have the issue.
    We’ll check and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 17:02

    Hello,

    The checkout page does not display 404 for me even if I’m not logged in https://prnt.sc/11t5oie
    But you have some limits for the delivery https://prnt.sc/11t5pqf so, I can’t proceed with the next step.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 16:58

    Hello,

    I see that you already asked similar question here https://www.8theme.com/topic/membership-themes/#post-285046
    Check the answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 16:58

    Hello,

    Thank you for choosing our theme!

    1) We are theme developers, we are not plugin developers, so we can’t recommend third-party plugins to our customers because of this. We are not fully familiar with all the options that third-party membership plugins have. We would recommend you read special articles, for example https://optinmonster.com/wordpress-membership-site-plugins/ and compare plugins, choose the one depending on your needs. Contact plugins authors and clarify all the questions related to plugin options. We are able to help you with theme settings only.

    2) XStore theme does not have known compatibility issues with the membership plugins, so I don’t see reasons why you can’t use it for your site.
    A) Ok, we are glad to hear that you already have some site. But could you clarify how it’s related to our theme? Did your developer build site using XStore and you have some issues?

    B) Our theme is WordPress-based. So, we support all the default options for the blog that WordPress has. If you need more information about the WordPress blog page and WordPress posts system I would recommend you to watch youtube video tutorials for WordPress beginners.

    C) We don’t have such system in our theme, so I suppose you need to look for Membership plugin that allows this.

    D) What kind of emails do you want to send? Our theme supports default WordPress and WooCommerce emails. We don’t have any additional types of emails.
    Theme supports MailChimp plugin, so you can have the newsletter form https://wordpress.org/plugins/mailchimp-for-wp/

    Read the license policy https://themeforest.net/licenses/standard
    You can use 1 license for 1 project(dev and production sites) according to ThemeForest license policy. So, if you want to create few projects you need a separate license for every single project.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 16:38

    Hello,

    It appears once you choose the Privacy policy page in Customizer > WooCommerce > Checkout settings https://prnt.sc/11t4sdi So, choose the correct page or edit the one that I created.

    Regards

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Viewing 30 posts - 8,971 through 9,000 (of 30,337 total)
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