Forum Replies Created

Viewing 30 posts - 8,371 through 8,400 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:17

    Hello,

    I logged in to your Dashboard using the credentials that you provided before and made the necessary changes. Don’t worry about that anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:12

    Hello,

    1) Go to Theme Options > Header builder > All departments > Dropdown Content Zoom
    2)

    How to change the colour of header.

    Do you mean color of the whole header or All departments only?
    Watch the header builder video tutorials to get more information about that https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:09

    Hello,

    You are welcome.
    Go to Theme Options > WooCommerce > Shop > Shop page Filters > Sidebar Widgets With Scrollable Content > disable this option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:06

    Hello,

    WooCommerce does not have a tracking number by default as I know. Do you use third-party plugin to implement that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:01

    Hello, @Ankush_Mittal

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:00

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check theme settings?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:53

    Hello,

    Can’t log in to your account https://prnt.sc/134g2mp
    Check the access and provide the correct one. Also, provide FTP access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:29

    Hello,

    Check now, please. I added “important” to CSS rule.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:26

    Hello,

    Yes, we do understand you. But we don’t have more options in theme to speed it up at this moment.
    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:14

    Hello,

    You can edit the whole site width from Theme Options > General > Site width. If you want to change the container width for the single product only use the below code

    @media only screen and (min-width: 1200px){
    .single-product .content-page {
        max-width: 1120px;
    }
    }

    I have added that to Theme Options > Custom CSS > global CSS. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:11

    Hello,

    Take our apologies for the delay in answering.
    Provide us with WP Dashboard access to your site to check the speed optimization option that you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:10

    Hello,

    Done. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:05

    Hello,

    Our theme and bundled plugins support CSS and JS minification. If you use third-party plugins you need to clarify this from plugin authors but don’t think that you should face any issues because it’s a good practice for any plugin to support minification.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 15:02

    Hello,

    Our theme supports both plugins. And if you find any compatibility issues we’ll fix them ASAP.
    Both plugins are multivendor plugins but of course, some options are different. Unfortunately, we did not study them in a deep because we are not plugin developers and we are focused on our theme development, so I can’t give you a pro and con spreadsheet. It would be better to check the plugin descriptions and user reviews to choose which one will be most suitable for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 14:47

    Hello,

    Do you mean that you want to reduce the container with of the single product to 1120px https://prnt.sc/134dh0b ? Do I understand you right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 14:43

    Hello,

    1) We checked your site and see that you added that field by additional customization http://prntscr.com/134cdv2 using WooCommerce hook, so it appears according to your code. If you want to show it inside the vendor registration form contact vendor plugin support. We are theme support and additional customization of third-party plugins is outside the scope of our support.

    3) Done. Check the label now.

    5) This is WooCommerce plugin default form and our theme does not have options to change that. You may look for third-party plugins to implement Ajax validation for login. Or submit additional customization request here.

    6) Go to Theme Options > WooCommerce > Single product > Remove Product meta and Share elements https://prnt.sc/134daih

    If you have new issues that are not related to the mentioned above then submit a new topic, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 13:48

    Hello,

    What error do you get while updating the theme? Could you, please, provide us with WP Dashboard access to check the issue with the update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 13:41

    Hello, @Ankush_Mittal

    We are still waiting for access to the client’s site. Could you, please, provide access to your site to check the issue and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 13:40

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and find out if problem related to our theme or to WooCommerce plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 13:31

    Hello,

    No, you don’t need to add any custom code if you want sidebar for the product categories because it’s built-in option https://docs.woocommerce.com/document/woosidebars-2/#section-8 , choose either product category https://prnt.sc/134aadw or show for all product categories your custom sidebar https://prnt.sc/134afh1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 12:51

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page > Sidebar Position For Mobile > choose the Bottom type > save changes and then choose the Off-canvas type again and save changes. Check the shop page after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 12:49

    Hello,

    Oh, thank you very much for such warm thought!
    Glad that my suggestion was helpful.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 12:38

    Hello,

    Edit the footer Static block and just add the row with the copyrights there if you need 1 column with center alignment and remove widgets from the copyrights area. Because our copyrights area comes with 2 columns (Copyrights 50% + Footer links 50%).

    To change the built-in copyrights bg color go to Theme Options > Footer > Copyrights styling > change the bg color and Copyrights Text Color Scheme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 12:31

    Hello, @sahanaashu

    Theme affects the site speed if you compare it with a completely simple default WP theme because it calls more scripts, styles, makes requests but if you set up cache plugin, optimize images, optimize pages content and server settings it does not affect speed critically.
    Anyway, we are working on theme improvements and plan a major theme update with speed improvements in July-August. If you are not satisfied with the theme speed we are ready to give you refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 12:25

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 12:09

    Hello,

    I have enabled the WP Rocket plugin and don’t see any 503 error on your site.
    Besides, I see that you installed WPBakery plugin and use it only to create static blocks content. Why don’t you use Elementor to do this? I would recommend you to recreate blocks using Elementor page builder and disable WPBakery to reduce using of server resources.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 11:55

    Hello,

    1) Make sure that you edit home page header https://prnt.sc/13467d2 and save home page header https://gyazo.com/386f6118b858074dff462eaf5d8be3a1 not all the theme options. In case you save all options you save home page header but then you are redirected to the default header editing screen.

    2) I see the HTML block 2 area for the home page header https://prnt.sc/1346ap9
    What browser do you use? What address do you want to show there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 11:49

    Hello,

    Change alignment of the connection block to display main menu closer to All department https://prnt.sc/13462v1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 11:47

    Hello,

    We don’t have such option in our theme.
    Check these plugins or similar if they suit your needs https://wordpress.org/plugins/delivery-times-for-woocommerce/ https://wordpress.org/plugins/woo-delivery/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:52

    Hello,

    No. We can only change the width, colors of the scroller.

    Regards

  • 1 2 3 279 280 281 1,012 1,013 1,014
    Viewing 8,400 results - 8,371 through 8,400 (of 30,391 total)
Viewing 30 posts - 8,371 through 8,400 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.