Facing 2 problems with Multiple header for Barbery Theme

This topic has 22 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    May 6, 2021 at 17:14

    Hello,

    I’m façing 2 major issue with the Theme BarberShop and the multi header functionnality.
    1/ I’m not able to modify the header for the front page, any changes saved are not apply.
    2/ I’m not able to change the html blocks for the front page and default header.

    Could you have a look please?

    regards

    21 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2021 at 06:45

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin and FTP access, we will take a closer look.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    May 7, 2021 at 13:06

    requested info are provided.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 7, 2021 at 13:14

    Hello,

    Can’t log in to your Dashboard https://prnt.sc/12mh61r

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    May 10, 2021 at 14:02

    I don’t see the picture, Can we do an anydesk session ? with screen sharing?
    It will be easier than chatting?

    regards,
    T

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    May 10, 2021 at 14:33

    seems a blank space included

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 11, 2021 at 13:42

    Hello,

    1) I don’t see problem applying changes for the home page header if I edit that. So, make sure that you editing the home page header https://gyazo.com/e90b85668375ab1154221305b41776a7

    2) Could you, please, tell me what content of the HTML block do you want to change? Provide example and I’ll try to change it because at this moment I don’t see the issue.

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    May 19, 2021 at 10:03

    1. For exemple if I add or remove a block a button or whatsoever and I save the header it’s just not published and disappear while refreshing..
    2. I’m not able to edit the address in the right side : https://gyazo.com/143524fef63f378cc4999ebbfc1a37a7
    https://gyazo.com/3a87d2fdcd7e3a9dcb8d7bd829ab6db6
    Html block 2 is buggy and is not editable on the left side..

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2021 at 11:55

    Hello,

    1) Make sure that you edit home page header https://prnt.sc/13467d2 and save home page header https://gyazo.com/386f6118b858074dff462eaf5d8be3a1 not all the theme options. In case you save all options you save home page header but then you are redirected to the default header editing screen.

    2) I see the HTML block 2 area for the home page header https://prnt.sc/1346ap9
    What browser do you use? What address do you want to show there?

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    May 28, 2021 at 16:49

    Hi,

    1) Yes I select the correct home page header, yes I save on the correct button.
    2) I want to change the address to my business adresse, so replace NY adress to a brussels adress

    https://gyazo.com/d50ca3b58f6c2da2d1820d3fb7e42f46
    I’m using chrome but same problem occurs on Edge Chromium

    Please I want to move on this. could you organize a sharing screen meeting ? using Zoom, Meet, Teams, skype, whatever you want? but please let me show you the problem and explain it to you correctly, please?

    regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 29, 2021 at 12:12

    Hello,

    I suppose issue is caused by the browser that you use. Try Chrome or Mozilla browser.

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    November 23, 2021 at 14:56

    Hi,

    I tried all browsers, the modifications done through the home page builder is not retained at all.

    Do you have any suggestion? site url is now http://artistick.be

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2021 at 18:31

    Hello,

    Check the home page header now. Is that what you need?

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    November 23, 2021 at 22:23

    Hi,

    I see that the phone number is now correct, I would like to add the address on top right like the initial theme..

    Can you explain me what did you change?

    regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 24, 2021 at 14:41

    Hello,

    I would recommend you to remove the home page header in this case. After that edit the default header for the final version. Once you get the final version of the default header then go to Multiple headers and create the header for the home page. Enable header overlap option for the home page header and remove header bg for the home page header.

    Or edit the default header according to your needs and we’ll help you with the home page header after that.

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    January 3, 2022 at 18:58

    Hi,

    I removed the home page header in order to edit the default header but I’m still facing the same issue, when i click the html block 1, the window is not open and I can’t do anything.

    Can we have a sharing session in order to solve the edition of the header, please?

    regards,
    T

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    January 3, 2022 at 20:39

    Hi,
    When I open the edit window of the html block in the header, I receive the following error in the console :

    Uncaught TypeError: Cannot read properties of undefined (reading ‘translate’)
    at Module.g.editor.initialize (editor.min.js:2)
    at i.ready (script.js:1901)
    at customize-controls.min.js:2
    at c (load-scripts.php:2)
    at Object.add [as done] (load-scripts.php:2)
    at initialize (customize-controls.min.js:2)
    at initialize (script.js:52)
    at i.o.Class (load-scripts.php:20)
    at i [as constructor] (load-scripts.php:20)
    at i [as constructor] (load-scripts.php:20)

    maybe it’s related?

    regards,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 4, 2022 at 14:54

    Hello,

    I don’t see any error while editing the multiple header https://prnt.sc/25z98tz
    Could you, please, provide us with video for better understanding?

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    January 28, 2022 at 15:16

    To reproduce the problem, you have to try editing html blocks.
    I’m talking about this problem since the beginning, and it keeps me frustrated.

    Maybe, there is a permission issue somewhere or a missing dependency.

    please advice

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 28, 2022 at 21:31

    Hello,

    That’s really strange because I checked and don’t see an issue https://recordit.co/t7W4EXkX4c

    Regards

    Avatar: Tarik_Boukhris
    Tarik Boukhris
    Participant
    January 28, 2022 at 22:35

    I don’t understand either why you don’t have the issue on your browser, I’ve tried a numerous of different browser and different computer.
    I’m on windows 10…
    I’m really unable to load and edit html blocks, how can I do?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 31, 2022 at 11:35

    Hello,

    I see that you use another WP user on your video. Could you, please, check the header builder editing using the user that you created for our team? Do you have the same error?

    Regards

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