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Topic: theme loads very slow - by etb24 - on WordPress WooCommerce support

etb24

Participant

May 15, 2021 4:55 pm

why theme loading slowly and takes time to appears items
Site URL: hidden
Theme version: 7.2.9
WooCommerce version: 5.3

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Rose Tyler

Support staff

May 16, 2021 7:30 am

Hello,

Read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

Regards

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etb24

Participant

May 17, 2021 8:14 pm

i tried everything and its not working still load slowly

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Olga Barlow

Support staff

May 18, 2021 11:57 am

Hello,

We are working on a major theme update with speed improvements but it will be available in July-August only. So, I could offer you only refund now if you are not satisfied with the theme speed.

Regards

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etb24

Participant

May 19, 2021 1:30 pm

im starting new business and i dont want to have bad feeb back from clients about website speed because now vendors complains about this its ,takes time and refresh alone
you can check this by yourself

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support staff only.

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Olga Barlow

Support staff

May 19, 2021 3:26 pm

Hello,

Yes, we do understand you. But we don’t have more options in theme to speed it up at this moment.
You can submit refund request here https://themeforest.net/refund_requests/new

Regards

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etb24

Participant

May 19, 2021 4:36 pm

request for a refund has been sent

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Olga Barlow

Support staff

May 19, 2021 4:41 pm

Hello,

Refund given.

Regards

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etb24

Participant

May 19, 2021 4:51 pm

where can i find refund money?

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Olga Barlow

Support staff

May 19, 2021 5:10 pm

Hello,

Contact Envato support about this. From the author side, we can just decline or approve the refund.

Regards

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