Forum Replies Created

Viewing 30 posts - 8,341 through 8,370 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 17:59

    Hello,

    sorry i am not able to fix it please can you do it?

    Are you talking about bg color of the slider arrows? Or what? You asked a few questions and I’m confused about what exactly you can’t change now.

    3) It comes from your iframe code https://prnt.sc/136dpvl

    4)

    can i make slider width same as boxes without fixes size since every screen has different sizes

    Nope, but you can disable bullets if they are not suitable for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 17:42

    Hello,

    Provide us with FTP access to your site, please. We need to check the issue in more detail.
    Also, provide us with server error log file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 17:27

    Hello,

    WooCommerce does not have option to edit these fields. Use the Checkout manager plugin for WooCommerce https://wordpress.org/plugins/woocommerce-checkout-manager/ to customize the checkout page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 17:25

    Hello,

    You need to translate that text in the XStore core plugin translation files. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 16:41

    Hello,

    Are you talking about this button https://prnt.sc/136aaxp ? You can translate it using XStore core plugin translation. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 16:09

    Hello,

    Our theme does not have any compression system for the images. WordPress generates images. But image on the home page does not look blurry https://prnt.sc/13695he
    Maybe the bottom one, but if I open image itself I see the same /wp-content/uploads/2021/05/Jennifer-Nchanted-7-2ss.jpg

    To avoid stretching of the product images on the shop page add the below code to Theme Options > Custom CSS

    .content-product .product-content-image img {
        width: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 11:20

    Hello,

    1) Issue is related to Dokan plugin styles (dokan-pro/modules/subscription/assets/css/style.min.css), not to theme styles.
    I added the below code to Theme Options > Custom CSS to display it better

    .dokan-subscription-content .pack_content_wrapper .product_pack_item .pack_price {
        display: flex;
        flex-direction: column;
        justify-content: center;
        align-items: center;
        padding: 5px;
        line-height: 1.3;
        left: auto;
    }

    Anyway, I would recommend you to contact Dokan plugin support and ask them to fix the issue globally.

    2) Contact Dokan plugin support and ask if they have any design layouts for the Subscription plans or any additional plugins to style that. Because it’s not related to theme but to Dokan Pro plugin.
    2) c) It would better to choose one of these builders and because using of 2 page builders at the same time slows down the site and may cause another compatibility issues between plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 10:59

    Hello,

    1) Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

    2) Why don’t you think that it’s not working? I see that masonry works fine https://prnt.sc/135wb0l

    3) Keep in mind that you can upload variation image while creating variations and it will appear instead of the featured image once you choose your variation, for example https://gyazo.com/8b1dc2f07801d25d9b0d7405403a9d6d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 10:09

    Hello,

    sorry I can’t update from staging at the moment, too many changes ongoing.

    Ok, take your time. If you use child theme on the production site you should not face issues with theme and XStore core plugin update. But backup is required in any case.

    https://prnt.sc/134tfe5 Warning appears in Mailin plugin file, so contact plugin author. This plugin does not come bundled with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 10:04

    Hello,

    Oh, take our apologies for that!
    Maybe it would be better to create staging site (full copy of the production site) and let our developers to work on the staging site. What do you think? Once we find the reason of the issue we’ll move the updated code to the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 09:35

    Hello,

    Try to remove XStore core plugin and install it again. Check if you could show products by category after that. If not then we need WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 09:33

    Hello, @Remi Manguin

    Provide us with FTP access to your site, please. We’ll check in more detail why the date does not appear in the meta block.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 09:22

    Hello,

    I checked your header and don’t see issues https://prnt.sc/135sajt https://prnt.sc/135sca5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 09:14

    Hello,

    I set permalinks settings to Post name https://prnt.sc/135ryih
    And status is authorized https://prnt.sc/135rxc1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 09:01

    Hello,

    You can disable Lazy loading for the Product element in the element settings while editing your home page https://prnt.sc/135r7hc . But it would be better to speed up the server response time because if you use Lazy loading (we use Ajax requests to get products in this case) then it takes too long to get a response https://prnt.sc/135racn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2021 at 08:33

    Hello,

    Add the below code to Theme Options > Custom CSS

    #payment .payment_methods li {
        display: flex;
        flex-wrap: wrap;
    }
    #payment .payment_methods label {
        width: auto;
    }
    #payment .payment_methods input[type="radio"] {
        top: 8px;
    }

    Let me know if it helps.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 17:19

    Hello,

    Yes, you can install Cookie notice plugin from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 17:15

    Hello,

    We limit the number of items to avoid overuse of resources and slowing down the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 17:12

    Hello,

    Sorry but link that you provided does not work https://prnt.sc/134j94d
    I suppose you use some hide login plugin or something. What is the correct link to the login form?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 17:10

    Hello,

    Contact Envato support about this. From the author side, we can just decline or approve the refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 17:09

    Hello,

    Check now. We were able to improve speed results a little bit.
    Before – https://gtmetrix.com/reports/lamoz.net/a5mIPMuk/
    After – https://gtmetrix.com/reports/lamoz.net/XMwXFLuw/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:48

    Hello,

    WP Dashboard is ok this time. But can’t connect to your FTP https://prnt.sc/134i80m

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:42

    Hello,

    Provide us with WP Dashboard access, please. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:41

    Hello,

    Refund given.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:39

    Hello,

    Sorry but don’t understand what “back button” you want to add. Could you, please, provide screenshot for better understanding and explain in more detail what that button should do?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:36

    Hello,

    That text comes from Creative Mail by Constant Contact plugin. So, translate plugin. If it does not work then contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:28

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:27

    Hello,

    Use translation files to change that text but instead of translation to another language create translation to your language and use the necessary text as the translation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Change the mentioned text in both theme and XStore core plugin translation files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:24

    Hello,

    Could you, please, provide us with link to the page where you have these blocks to check them in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:19

    Hello,

    Our developers are studying your issue. They have not found the reason yet. But they are working.

    Regards

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Viewing 30 posts - 8,341 through 8,370 (of 30,391 total)
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