Forum Replies Created

Viewing 30 posts - 8,401 through 8,430 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:51

    Hello,

    We had conversation in the comments area https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546/comments?page=207&filter=all#comment_26674159

    If you have the same issue even with the default WP theme we can do nothing. We are able to help in case issue appears with the XStore theme only and everything works fine with the default theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:49

    Hello,

    Yes, check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:47

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:46

    Hello,

    1) Provide us with link to page where you have that element and temporary WP Dashboard access.
    2) What element do you use to display that table? Our theme does not have such price tables as you provided on the screenshots, so you need to look for thirdparty plugins to implement that. What is your main page builder?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:13

    Hello,

    Contact your hosting provider to get FTP host, FTP user and FTP password. Provide this information in the Private content area.
    Editing theme files via Dashboard is not a good idea and it’s not handy.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:11

    Hello,

    I suppose this error appeared after the WP update before the Revolution slider update. Once the slider is the latest version I don’t see the mentioned error in the error logs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 10:07

    Hello,

    Provide us with WP Dashboard access to your site and we’ll help you to reduce the width of the content in the correct way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 08:11

    Hello,

    1) Replace

    .single-product .single-product-builder .single_add_to_cart_button.button {
        max-width: 172px;
    }

    with

    .single-product .single-product-builder .single_add_to_cart_button.button {
        margin-right: 15px;
        max-width: 172px;
    }

    Go to YITH > Wishlist > Wishlist page settings and choose the icons for the button

    2) You can use the table HTML in the single product custom tab while create your product. Or you can create product attributes https://prnt.sc/133wu9x and then it will be displayed under the Additional Information tab like a table.

    3) Edit tabs element https://prnt.sc/133wwcz and choose the alignment of the tabs title in the element settings without custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 07:50

    Hello,

    All the style styles and js files of our theme are in use, we don’t call unnecessary styles or scripts. You can try to enable the minification of the CSS and it would improve the performance grade.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 07:40

    Hello,

    We’ll try to fix that in theme update. Meanwhile, connect to your server via FTP and remove /wp-content/fonts/open-sans/ folder. After that go to Theme Options > Typography and resave options. It will fix the font issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 07:39

    Hello,

    You are welcome.
    Sure, here is the mentioned option http://prntscr.com/133v63d
    Enable it for all the product elements on the home page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 19:00

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 19:00

    Hello,

    I don’t see issue with the translation if I translate strings. For example, https://prnt.sc/1333mws > https://prnt.sc/1333n6s So, finish the translation.
    Also, keep in mind that home page section title you can change from plugin settings https://prnt.sc/1333ltc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 18:53

    Hello,

    We have fixed the error that appears if you don’t add the tags. Now if you don’t add the tags then the tags title even does not appear.
    We hid the product categories using custom CSS in the child theme but in future updates, we’ll add the option to disable it. Check your search now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 18:43

    Hello,

    The latest theme update does not include any changes for the shipping. Do you have the correct settings for Shipping in the WooCommerce > Settings? Does it work well with the default Storefront theme?

    I don’t see problems with the cart https://prnt.sc/1333cno

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 18:39

    Hello,

    Add the below code to Theme Options > Custom CSS

    .et-or-wrapper {
        display: none;
    }
    .single-product .single-product-builder .single_add_to_cart_button.button {
        margin-right: 15px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 18:36

    Hello,

    Please, answer to this topic. Don’t create a new topic again for the same issues!!!
    1) FTP is incorrect. https://prnt.sc/1333001 Check the username and password that you provided.

    2) Read this topic and follow the steps https://www.8theme.com/topic/no-emails-being-received-from-woocommerce/

    3) Do you want to show the Sale label in the middle of the product card or strictly at the left border of the product card?

    4) a) Edit home page using Elementor page builder and change the banner https://prnt.sc/13335he
    b) Go to Static Block > edit Header promo banner – niche-market02 using Elementor and edit banner according to your needs. If you want to remove it go to Appearance > Widgets > remove Static block widget from the Header banner widget area.

    5) What form do you mean? Could you, please, provide us with link to page with the form.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 18:19

    Hello,

    To add filters, widgets to the shop sidebar go to Appearance > Widgets > add the Product categories widget to the Shop page widget area, add 8theme Swatches filter if you use variation swatches ( https://youtu.be/LgzC4iK-j6A ), if you don’t use swatches but simple attributes then add the Filter by attributes widget. We don’t have filter by custom fields widget.

    You can use Lightshot screenshot or Gyazo free tool to create screenshot and share the link to screenshot here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 18:15

    Hello,

    I faced the same error. Try to disable third-party plugins that do not come bundled with our theme. Maybe one of them causes Memory issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 17:07

    Hello,

    Install and use SEO plugin (for example Yoast SEO) to configure meta title, meta descriptions etc for your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 17:06

    Hello,

    And FTP access, please. Ask your hosting provider about this if you don’t have it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 17:04

    Hello,

    Do you use that image as the slide bg image or as image layer? Because if you use the image as the image layer then change the layer width to full width in the layer settings https://www.sliderrevolution.com/manual/adding-and-configuring-image-layers/ . If you use bg image then use bg size: cover in the bg setting https://www.sliderrevolution.com/manual/configuring-the-background-layer/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:59

    Hello,

    I see. In this case check the plugin documentation if they have option to disable breadcrumbs there. If not then you can hide their breadcrumbs using CSS styles

    .single-product .breadcrumbs.woo-breadcrumbs {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:57

    Hello,

    Go to Loco translate > Plugins > XStore core > translate plugin strings related to My account and all the other necessary strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:55

    Hello,

    Ok, our developers will start checking of your issue tomorrow.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:54

    Hello,

    You can add the below CSS to child theme style.css if you want to show the notice popup a little bit up

    #cookie-notice {
        bottom: 10px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:50

    Hello,

    I don’t face issue while trying to log in using the credentials you provided on the page you provided. Could you, please, provide us with video of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:27

    Hello,

    Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:23

    Hello,

    Provide us with WP Dashboard and FTP access to your site to improve this and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:13

    Hello,

    Go to Users > create user with admin permissions and provide us with login and pass. You’ll be able to remove the user once we finish.

    Regards

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Viewing 30 posts - 8,401 through 8,430 (of 30,391 total)
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