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Signing in failed - by Matteo Carrubba - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

  • Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    May 18, 2021 at 14:05

    Registered customers fail to sign in using the sign in page
    https://writesketchand.it/my-account/?lang=en
    or the corresponding italian version

    Please, contact administrator
    for this information.
    #287943 Copied Theme version: 7.2.5
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2021 at 16:50

    Hello,

    I don’t face issue while trying to log in using the credentials you provided on the page you provided. Could you, please, provide us with video of the issue for better understanding?

    Regards

    #288008 Copied
    Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    May 19, 2021 at 14:05

    it seems fine with a different user.
    Thank you.
    ps
    I’m trying to add a tracking number to the order page. Is there a tested way to do it?
    THANK YOU

    #288175 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2021 at 16:06

    Hello,

    WooCommerce does not have a tracking number by default as I know. Do you use third-party plugin to implement that?

    Regards

    #288203 Copied
    Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    May 28, 2021 at 10:50

    Hi I would like to remove the modal window for the user sign in / sign up, avoiding the quick email sign up (that is giving me problems ) and send the users straight to the my account page to sign in / up.
    Is this possible?
    Thank you

    #289186 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2021 at 12:05

    Hello,

    Theme Options > Header builder > Account > Content Type > None.

    Regards

    #289190 Copied
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