Do you have any errors today? Because I tried to open customizer and plugins and got the 503 error https://gyazo.com/70e9236304c6d96fa29fc340cc8209f5
It looks that something is wrong with your server settings.
Regards
Olga Barlow
Participant
May 21, 2021 at 14:43
Hello,
Go to Theme Options > WooCommerce > Single product > Single product layout > change the number of slides per view.
Regards
Olga Barlow
Participant
May 21, 2021 at 14:12
Hello,
Provide us with WP Dashboard access to your site to check the settings you have and check issue in more detail.
Regards
Olga Barlow
Participant
May 21, 2021 at 14:10
Hello,
Provide us with WP Dashboard access to your site to check the Revolution slider layers and their position to guide you.
Regards
Olga Barlow
Participant
May 21, 2021 at 14:08
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
May 21, 2021 at 14:05
Hello,
Check now, please.
Regards
Olga Barlow
Participant
May 21, 2021 at 13:58
Hello,
Unfortunately, our theme does not have such option. WooCommerce displays that toolbar only for the shop archive pages.
Glad to hear that. Truly saying it’s not very good idea to mix builders on the site because it slows down the site. We would recommend to choose the one you like most of all and create all the content using that builder.
Regards
Olga Barlow
Participant
May 21, 2021 at 13:19
Hello,
1) It’s there https://prnt.sc/137vstg I suppose you checked the mobile menu from admin and admin toolbar just was over the close button.
2) All departments element is not available for the mobile devices. Use the Mobile menu to show the necessary menus. For example, you can use the Extra tab to show the departments menu https://prnt.sc/137w1hj But we would recommend you to create simple menu for the mobile version of all departments, without static block because static blocks not always display well in the mobile menu (depends on the content you have there).
Regards
Olga Barlow
Participant
May 21, 2021 at 12:09
Hello,
You are welcome.
Regards
Olga Barlow
Participant
May 21, 2021 at 12:09
Hello,
You are welcome.
Regards
Olga Barlow
Participant
May 21, 2021 at 12:07
Hello,
I see 413 errors in your console while saving header https://gyazo.com/e4ac69a521588fd6ad0005f74ace7f56
Could you, please, provide us with server error logs? It looks the error appears because of some server limits. Ask your hosting provider to check the error logs and fix the limit, please.
Reply after that.
Regards
Olga Barlow
Participant
May 21, 2021 at 11:58
Hello,
You are welcome.
2) My account page is the default WooCommerce page and all the settings available for this you can find in WooCommerce > Settings > Account. If you want to add any extra fields you need to look for the thir-party plugins that allow editing of the WooCommerce login/registration forms because our theme does not have such options.
3) In this case edit page and use the 8theme Layout Options https://prnt.sc/137v7ct
1) We need to inspect your footer/prefooter to give you the correct answer. So, provide us with temporary WP Dashboard access to log in to your backend and inspect the footer.
2) Do you want to show footer content closer to each other?
Regards
Olga Barlow
Participant
May 21, 2021 at 11:37
Hello,
Update theme and XStore core plugin to latest versions and clear the cache. Check the My account page after that.
You are welcome.
Yes, but we made force fix in the current version of the plugin without changing the plugin version. So, plugin reinstallation uploads the fixed version of plugin.
Please contact administrator for this information.
Olga Barlow
Participant
May 21, 2021 at 11:15
Hello,
Provide us with WP Dashboard access to check the settings you use. It’s difficult to find the reason of the issue if we don’t see site and settings you have.
Regards
Olga Barlow
Participant
May 21, 2021 at 11:13
Hello,
I see the following errors in the error log https://prnt.sc/137t63s
Contact your hosting provider support to fix them. It’s not related to the theme but to your server settings.
Regards
Olga Barlow
Participant
May 21, 2021 at 11:02
Hello,
This is the issue of the Dokan plugin, not our theme issue because icon comes from Dokan plugin styles. Add the below code to child theme style.css to fix that
Thank you so much for using XStore. We have checked it in depth. Take a look please: https://prnt.sc/137sd75
You can use 1 license for 1 project(dev and production sites) according to ThemeForest license policy https://themeforest.net/licenses/standard
And I see that theme is still active on the anheuser-busch https://prnt.sc/137sfw8 So, you can’t use it for the new project until you remove the theme from the sites mentioned above.
Regards
Olga Barlow
Participant
May 21, 2021 at 10:48
Hello,
1) Header inherits body font-family. Using header options you can change the text-transform (Theme Options > Header builder > edit top, main or bottom header https://prnt.sc/137s67y), there you can also change the color of the text and header bg.
2) If you place elements to the connection block then disable the separator in the connection block settings https://prnt.sc/137s9ra
Regards
Olga Barlow
Participant
May 21, 2021 at 10:33
Hello,
Could you, please, provide us with WP Dashboard access to your site to check the settings and help you?
Regards
Olga Barlow
Participant
May 21, 2021 at 10:33
Hello,
It’s possible only with additional CSS customization. Could you, please, provide us with a link to page where you have that menu? We’ll check and give you the code you need to add to make it vertical on mobile devices. At this moment I don’t see the menu in the footer https://prnt.sc/137rki6
We have checked your product with the default theme and see the same issue https://gyazo.com/13fa8b8c3c2050400ca6d0dc9138a91c
So, problem is not related to our theme. Contact min/max Woocommerce Quantities plugin author to fix the issue.
