Probably you deleted some theme files. I reuploaded the theme and the site is ok. Check now, please.
Regards
Olga Barlow
Participant
June 25, 2021 at 09:42
Hello,
Could you, please, provide us with access to site where you use our theme?
Because I don’t see XStore on the provided site.
Regards
Olga Barlow
Participant
June 25, 2021 at 09:34
P.S. Do you have a backup of your site before the update? Could you, please, restore it?
Regards
Olga Barlow
Participant
June 25, 2021 at 09:16
Hello,
We were able to connect to your server from the first message but the permissions were wrong and it’s not our fault. Then you changed something that prevented connection. Now we are able to connect again. I checked your site and see that you use Cloudflare there. It causes errors https://gyazo.com/c651f6d563878ca6d43960bb167572a6 Could you, please, disable CDN till we finish with the update?
Check now. We have added code to your child theme functions.php.
Regards
Olga Barlow
Participant
June 25, 2021 at 08:14
Hello,
1) Check the colors now. I have added some custom CSS.
2) WooCommerce does not have the option to add the purchase price. You can implement it using an additional plugin only.
Regards
Olga Barlow
Participant
June 25, 2021 at 07:58
Hello,
Could you, please, provide us with WP Dashboard and FTP access and server error logs? We’ll check and try to help you.
Regards
Olga Barlow
Participant
June 24, 2021 at 17:08
Hello,
Nope. Besides he told me that he is able to check your site only if uses VPN of USA. So, I suppose you have limits. Contact your hosting provider to clarify it.
If you need his IP to unblock let me know.
P.S. Provide us with WP Dashboard access to your site if it does not help.
Provide screenshot of the buttons, elements that lost colors and tell us what colors should be there.
Regards
Olga Barlow
Participant
June 24, 2021 at 16:56
Hello,
Go to Theme Options > resave settings. Check the frontend after that. Let me know if it helps?
Regards
Olga Barlow
Participant
June 24, 2021 at 16:55
Hello,
You are welcome.
It was theme issue. Isotop script was called for that page but it should not. We made changes in theme files and fix will be included to the theme update.
Regards
Olga Barlow
Participant
June 24, 2021 at 16:52
Hello,
Take our apologies if you faced inconvenience using our theme.
Regards
Olga Barlow
Participant
June 24, 2021 at 16:52
Hello,
Could you, please, provide us with WP Dashboard access to your site to check and help you?
Regards
Olga Barlow
Participant
June 24, 2021 at 16:51
Hello,
You already have it there https://prnt.sc/16m8glo So, don’t understand your issue. Could you, please, explain in more detail?
Regards
Olga Barlow
Participant
June 24, 2021 at 16:49
Hello,
Do you use Massive Addons plugin? Try to disable it and save page after that. Do you still have the error?
Regards
Olga Barlow
Participant
June 24, 2021 at 16:48
Hello,
What is the password?
Regards
Olga Barlow
Participant
June 24, 2021 at 16:45
Hello,
Refunded.
Thank you for choosing our XStore for your projects! 🙂
Regards
Olga Barlow
Participant
June 24, 2021 at 16:33
Hello,
It does not matter. Activate versions that you plan to use and report if you find any issues.
Regards
Olga Barlow
Participant
June 24, 2021 at 16:27
Hello,
Check now, please.
Regards
Olga Barlow
Participant
June 24, 2021 at 16:05
Hello,
So, do you mean that it does not work even with the Storefront theme? In this case, you need to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/
We can do nothing if the default option does not work the right way.
Regards
Olga Barlow
Participant
June 24, 2021 at 15:04
Hello,
1) What option do yo use to hide out of stock products?
2) Do you hide out of stock products on the shop page?
3) Go to Appearance > Themes > install and activate Storefront theme. Check the shop page after that. Do you still have missing products?
Regards
Olga Barlow
Participant
June 24, 2021 at 15:01
Hello,
Do you have any limits for the site access and FTP connections? Our support manager from Ukraine and he can’t connect to your site and FTP.
Regards
Olga Barlow
Participant
June 24, 2021 at 14:52
Hello,
Ok, thank you. What is the directory with your 5a08-d7dab89ca6e9.wptiger.fr WP installation?
I checked theme options and all the possible optimization options are enabled. We don’t have more tools to speed it up from our side. We are working on a major theme update that will include speed improvements but it will be ready in August I suppose.
Regards
Olga Barlow
Participant
June 24, 2021 at 14:46
Hello,
Could you, please, provide us with video of the issue for better understanding?
Regards
Olga Barlow
Participant
June 24, 2021 at 14:16
Hello,
We don’t need your cPanel. Please, create FTP and provide us with FTP access only.
If you need help with other sites we would recommend you to create stagin sites(full copy of the production) and provide us with the WP Dashboard and FTP access to sites. We’ll try to help you.
