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Colors problems after theme update…

This topic has 14 replies, 2 voices, and was last updated 2 years, 10 months ago ago by webmakers2011

webmakers2011

Participant

June 24, 2021 at 15:55

Hi, we had a beautiful website and have made the purchase buttons green and the sale with our default color, however after the theme update all of the colors have disappeared… Now the theme has it’s default black color for the buy now button and the color I have set is not the default theme color.

Is this going to be fixed in the next update and when should we expect it?

Thanks

Please, contact administrator
for this information.

#291960 Copied Theme version: 7.2.11

13 Answers

webmakers2011

Participant

June 24, 2021 at 16:09

It seems like the whole Styling/Colors tab of Theme Customization is not working for us anymore and the theme is using the default values for these… The other one that is not working is the Sale & Out of Stock customization.

#291965 Copied

webmakers2011

Participant

June 24, 2021 at 16:51

Now I have updated the theme on our localhost environment and the same thing happened after 7.2.11 update. Is it possible for me to download the 7.2.10 version of the theme and the core plugin for it and rollback until you fix the colors issue with my layout?

I have also tried disabling all plugins. After I downloaded the 7.0 version of the theme and replaced in my localhost the colors are back as they should be.

Thanks

#291975 Copied

Olga Barlow

Support staff

June 24, 2021 at 16:56

Hello,

Go to Theme Options > resave settings. Check the frontend after that. Let me know if it helps?

Regards

#291981 Copied

Olga Barlow

Support staff

June 24, 2021 at 16:58

P.S. Provide us with WP Dashboard access to your site if it does not help.
Provide screenshot of the buttons, elements that lost colors and tell us what colors should be there.

Regards

#291982 Copied

webmakers2011

Participant

June 25, 2021 at 07:49

Hi the save button does not do the trick. Can you just send me the 7.2.10 version and the xstore Core plugin to replace it, since it was working fine before the update…

#292033 Copied

Olga Barlow

Support staff

June 25, 2021 at 10:50

Hello,

We have sent archives to your registration email. But downgrade is not the solution. We need to find out why the issue appeared and help you to avoid issues with the updates. So, once you downgrade the theme and plugin then reply back, provide us with WP Dashboard access to your site and provide screenshots of the elements that were affected after the update. We’ll check and help you.

Regards

#292060 Copied

webmakers2011

Participant

June 25, 2021 at 11:12

Hi Olga,

you have send me the latest version – 7.2.11 and core 3.2.11 , not 7.2.10 and 3.2.10, please send me these.

Yes, I know that this is not the perfect solution but this website is our main website with lots of visitors and I cannot grant dashboard access to it… I will however try to move it on a demo environment and grant you access there, if possible?

For now the 7.2.10 version will be OK for us. Also, I think that your programmers know the changes in 7.2.11 and will be able to pinpoint the issue if they try to find it.

Best Regards,

#292062 Copied

webmakers2011

Participant

June 25, 2021 at 11:26

I also can send you the Xstore child export file for you to check it out. It is with our options…

The file is in private area

Please contact administrator
for this information.

#292064 Copied

Olga Barlow

Support staff

June 25, 2021 at 12:01

Hello,

Oh, our bad. Take my apologies. We sent you the correct files this time, check again, please.
If you can’t provide us with the production site access then create a staging site (copy of the production site, you can use Duplicator plugin for these purposes) and provide us with the staging site access. We’ll check the issue.

Regards

#292074 Copied

webmakers2011

Participant

June 25, 2021 at 12:08

Hi Olga, it seems like the theme issue has started with the version 7.2.10, not 7.2.11, since I have just replaced it on our local environment and it does not fixed the issue… Can you send me the 7.2 version to try it out? Since we don’t update every version of the theme…

Thanks and sorry for the inconvenience

#292077 Copied

webmakers2011

Participant

June 25, 2021 at 12:20

It is very strange since I had a backup of my website with 7.2.6 and I have tried it and it does not fix the issue… However I am sure that it was working fine back then…. When I try with the 7.0 version the colors are fine, but there are other problems…

#292082 Copied

webmakers2011

Participant

June 25, 2021 at 12:34

It seems like the theme default values overwrite theme options and custom CSS since I have tried adding:

div.sale-wrapper{
border-radius: 50% !important;
}

and no change to the border-radius of the sale badge… 🙁 I don’t know why is that.

This is with all other plugins disabled!

#292090 Copied

webmakers2011

Participant

June 25, 2021 at 13:50

Hi Olga! I have managed to fix the problem! 🙂

It was because I was using the files generator, when I deleted the generated file it all came to normal!!! 🙂

#292099 Copied
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