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Issue update theme - by apotik - on WordPress WooCommerce support

This topic has 20 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

apotik

Participant

June 24, 2021 at 12:01

Hello , when i do the update my site is broke, i dont know why, i updated the theme then i updated the plugin xstore core, i provide you the link of a pre production can you check and try the update and tell me if there is an issue ? if there is no issue, can you tell me how you do the update? thank you

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#291901 Copied Theme version: 6

19 Answers

Olga Barlow

Support staff

June 24, 2021 at 13:28

Hello,

You use too old version. Provide us with FTP access to your site. We’ll help you with the update.

Regards

#291925 Copied

apotik

Participant

June 24, 2021 at 13:36

Here are my cpanel accesses. Can you show me how to do that by doing it on the preproduction and not on the site that is currently live, so that I can then reproduce it. thank you so much I have several sites with your theme with which I have the same problems unfortunately, your help will allow me to update them all

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#291927 Copied

Olga Barlow

Support staff

June 24, 2021 at 14:16

Hello,

We don’t need your cPanel. Please, create FTP and provide us with FTP access only.
If you need help with other sites we would recommend you to create stagin sites(full copy of the production) and provide us with the WP Dashboard and FTP access to sites. We’ll try to help you.

Regards

#291937 Copied

apotik

Participant

June 24, 2021 at 14:42

Ok sorry here is my ftp access
yes of course, the link that i sent to you is the stagin site ( a pre production) that i did with my host

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#291939 Copied

Olga Barlow

Support staff

June 24, 2021 at 14:52

Hello,

Ok, thank you. What is the directory with your 5a08-d7dab89ca6e9.wptiger.fr WP installation?

Regards

#291945 Copied

apotik

Participant

June 24, 2021 at 14:57

Its “mytiger-preprod” ( dont forget to screen what you do that i will can reproduce it on the live site ) thank you very much

#291946 Copied

Olga Barlow

Support staff

June 24, 2021 at 16:27

Hello,

Check now, please.

Regards

#291966 Copied

apotik

Participant

June 24, 2021 at 19:14

thank you, but instagram feed doesnt appear and some pictures dont appear on shop page and home page look the screen

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#291992 Copied

Olga Barlow

Support staff

June 25, 2021 at 09:04

Hello,

Images are ok for me https://gyazo.com/85019f7c17b36e903734807557d4bbb0 https://gyazo.com/74dbc9b612e4011c2e74f8164cf1dede
Instagram was missing because Smash Balloon Instagram Feed
plugin was disabled https://gyazo.com/d466c0042ef74d8340bfe8287a7c1bc0 I see that you used plugin to display Instagram instead of the built-in element. I enabled plugin and Instagram is there.

Regards

#292041 Copied

apotik

Participant

June 25, 2021 at 09:43

Ok its great thank you ! i deleted the cache … so if its possible, can you explain to me how did you do? thank you very much for your help !

#292046 Copied

Olga Barlow

Support staff

June 25, 2021 at 11:54

Hello,

Update? I just unzipped the new version of the theme, the new version of the XStore core plugin, resaved theme options and updated all the plugins. That’s all.

Regards

#292070 Copied

apotik

Participant

June 25, 2021 at 12:15

Oh yes But then why when I update on my side it works badly? Could you tell me where and how to unzip the new version? where is she ?

#292079 Copied

apotik

Participant

June 28, 2021 at 10:05

Hello, any reply 🙂 ?

#292308 Copied

apotik

Participant

June 29, 2021 at 08:39

Hello can you help me just by explaining to me how you did

#292395 Copied

Olga Barlow

Support staff

June 29, 2021 at 22:34

Hello,

Take my apologies for the delay in answering. The latest version of the theme you can find in the Downloads area of the ThemeForest account. I used FTP method to update the theme https://xstore.helpscoutdocs.com/article/63-theme-update because maybe something went wrong during your update and not all the files were updated, not sure about this. Also, maybe you just did not save theme options after the theme update.
As a rule, auto-update works fine.

Regards

#292500 Copied

apotik

Participant

July 2, 2021 at 11:42

Hello, thank you very much!
So i did the update on an other preproduction by ftp like you explained to me but it doesnt work fine, what do you mean by “theme options after the theme update.” ?? thanks
can you check what i did and tell me what is wrong?

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#292830 Copied

Olga Barlow

Support staff

July 2, 2021 at 14:37

Hello,

1) You did not update all the theme files. Some of them were missing and caused js error in customizer. I reuploaded theme folder again.
2) After that I went to XStore > Theme Options > and clicked the save options button https://gyazo.com/c8d683bc954a47659c51df3877b68daa
3) Cleared cache and options are ok.

Regards

#292866 Copied

apotik

Participant

July 5, 2021 at 08:28

hello ! thank you for all your advices but, i didnt unerdstand how can you know that i didnt uplaod all the files ?you said ” i reuploaded theme folder again” can you tell me from where? because i upload the xstore files from my theme forest account so, i dont understand how can i upload all files, i repeat the process many times, everytime update its wrong…thank you for your help dear

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#293038 Copied

Olga Barlow

Support staff

July 5, 2021 at 11:59

Hello,

I know that not all the files were uploaded because I got a lot of the js errors in the console while checking your site in Customizer mode for example. Errors disappeared once I reuploaded files.
I installed the File manager plugin. Uploaded theme archive to wp-content/themes/ folder. Then extracted theme archive using File manager plugin with overwriting of the old files https://prnt.sc/18q3uf5

Regards

#293075 Copied
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