Provide us with the link and WP Dashboard access to your site. Footer and header could not disappear if you just edit the page content and did not choose the blank page template. So, we need access to check the settings you use.
Regards
Olga Barlow
Participant
May 13, 2022 at 16:23
Hello,
Yes, that’s border-bottom that you set for the bottom header https://prnt.sc/6GL3fmSjNG2_
If you don’t want that then change the border width to 0px, border style to None.
Edit et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php file and find
public function remove_wc_style() {
__return_empty_string();
}
replace by
public function remove_wc_style() {
return '';
}
Try after that.
Regards
Olga Barlow
Participant
May 13, 2022 at 16:10
Hello,
Try to install and activate the Autoptimize plugin and check if you have the mentioned errors after that.
Regards
Olga Barlow
Participant
May 13, 2022 at 15:46
Hello,
I can’t log in to your Dashboard https://prnt.sc/Rd6zET858agb
If you want to limit the product’s title go to Theme Options > WooCommerce > Shop > Product styles > Product Title Limit By > choose likes and set 2 lines. Check the titles after that.
Regards
Olga Barlow
Participant
May 13, 2022 at 15:36
Hello,
1) Describe your actions step by step to reproduce the error, please.
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Regards
Olga Barlow
Participant
May 13, 2022 at 15:25
Hello,
Could you, please, provide us with video of the issue for a better understanding? Do you have the mentioned issue if the storefront theme is enabled?
Regards
Olga Barlow
Participant
May 13, 2022 at 15:21
Hello,
Found that, thank you. Could you, please, provide us with FTP access to check the issue in more detail?
Also, I see that your server has some firewalls and I was blocked https://prnt.sc/hMLZe2Ip070N Could you, please, contact your hosting provider and ask if they have any limits for redirects or something that may cause issues with the Google loginization? And also unblock my access to your site.
Regards
Olga Barlow
Participant
May 13, 2022 at 14:52
Hello,
We made changes in the child theme, so you won’t lose them after the theme update.
If you don’t use them then just disable them. You can find theme options either from the top menu or from the side menu. You’ll be able to install the third-party variation swatches plugin in the future if you need it.
Olga Barlow
Participant
May 13, 2022 at 13:48
Hello,
We have created Footer static block and added that to pages, then created Shop static block and added that to content and everything works ok. We don’t edit these blocks every time.
Editing of the simple page does not cause any issues with these static blocks.
Regards
Olga Barlow
Participant
May 13, 2022 at 13:48
Hello,
We have created Footer static block and added that to pages, then created Shop static block and added that to content and everything works ok. We don’t edit these blocks every time.
Editing of the simple page does not cause any issues with these static blocks.
Regards
Olga Barlow
Participant
May 13, 2022 at 13:40
Hello,
Tell me your actions to reproduce the mentioned issue.
Also, I see that third-party plugins generate the fatal errors https://prnt.sc/Lcxa-qIb96jq
So, could you, please, contact plugin authors about this?
Regards
Olga Barlow
Participant
May 12, 2022 at 16:53
Hello,
Provide us with WP Dashboard access to your site, please. And also video of the issue. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
May 12, 2022 at 16:50
Hello,
I removed the XStore core plugin and reinstalled that because the error log file displays that some core files of the plugin were missing. After that, I installed the Elementor plugin and checked the page editing and it was ok.
Regards
Olga Barlow
Participant
May 12, 2022 at 16:49
Hello,
Do you mean that you want to change the Thank you page information? We don’t have such option in our theme. You can either copy xstore/woocommerce/checkout/thankyou.php file to child theme and edit that according to your needs. Or look for the third-party plugins that allow thank you page editing https://learnwoo.com/plugins-customize-woocommerce-thank-you-page/
Regards
Olga Barlow
Participant
May 12, 2022 at 16:42
Hello,
You are welcome.
Regards
Olga Barlow
Participant
May 12, 2022 at 16:40
Hello,
Check your site now. Let me know if you face that 500 error again.
Edit et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php file and find
public function remove_wc_style() {
__return_empty_string();
}
replace by
public function remove_wc_style() {
return '';
}
Try after that.
Regards
Olga Barlow
Participant
May 12, 2022 at 15:42
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your sites? We’ll check and help you.
Regards
Olga Barlow
Participant
May 12, 2022 at 15:34
Hello,
Go to Pages > edit Shop page > scroll down to 8theme Layout options > Sidebar width > set it to 1/3 for example.
Regards
Olga Barlow
Participant
May 12, 2022 at 15:32
Hello,
Do you use the variation swatches option anywhere on your site? Seems that it causes the issue with the products that appear out of the single product or shop page. If you don’t use swatches then go to Theme Options > WooCommerce > Shop Elements > Variation swatches > disable it.
Then your subscription works ok.
Regards
Olga Barlow
Participant
May 12, 2022 at 14:54
Hello,
I don’t see the notification that we have access to your project. Did you use 8themes@gmail.com email?
