Product thumbnails hidden error conflict with Gift card plugin

This topic has 7 replies, 2 voices, and was last updated 1 year, 9 months ago ago by Olga Barlow

  • Avatar: plusout
    Teal
    Participant
    May 11, 2022 at 16:20

    Hi There,

    We are trying to set up a virtual gift card product, but there seems to be a conflict with the theme. The problem is that it will not show the main image for the gift card. https://paddleandsurf.co.uk/product/virtual-gift-card/

    The Yith support team sent this screenshot showing the error.

    https://prnt.sc/k60drCYdPhkL

    They also said –
    There is something in your theme (code or option, I don’t know) that is hiding the image:

    This is only happening when your theme is active, I deactivated almost all your plugins and the image weren’t showing up.

    I have added login credentials in the private area, please let me know if you need FTP

    Thanks

    Guy

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 11, 2022 at 16:28

    Hello,

    Provide us with FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: plusout
    Teal
    Participant
    May 11, 2022 at 16:31

    FTP in private area.

    Thanks

    Please contact administrator
    for this information.
    Avatar: plusout
    Teal
    Participant
    May 12, 2022 at 12:30

    Hi There,

    Quick update from the plugin provider.

    YITH Support Team (YITH Support Team)
    May 12, 2022, 12:56 GMT+2
    Hello Guy,

    What I see is that your theme is modifying the product image.
    Can you contact your theme about disabling this functionality?

    I’m looking forward your response.

    Regards,
    Christian R.

    Thanks

    Guy

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 12, 2022 at 14:42

    Hello,

    Check now, please.

    Regards

    Avatar: plusout
    Teal
    Participant
    May 12, 2022 at 18:07

    Yes, that works great, many thanks.

    Is there anything we need to do to stop whatever you changed getting overwritten when new updates come out?

    Thanks

    Guy

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2022 at 14:52

    Hello,

    We made changes in the child theme, so you won’t lose them after the theme update.

    Regards

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